Discover Reviews | Glassdoor

Discover Reviews

Updated May 26, 2017
324 reviews

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5.0
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Discover Chairman & CEO David W. Nelms
David W. Nelms
205 Ratings

324 Employee Reviews

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Pros
Cons
  • Work/life balance isn't great if you are working evenings (in 35 reviews)

  • Being a call center you are on the phone with ignorant people all day and have emotive conversations (in 46 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 10 years)

    Pros

    Advancement opportunities, great benefits, strong leadership, company growth in industry

    Cons

    Nothing nothing nothing nothing

    Advice to Management

    Continue treating your employees the way you'd treat you!


  2. "Plenty of opportunity for advancement, great benefit package"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in New Albany, OH
    Former Employee - Call Center Representative in New Albany, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Discover full-time (More than 3 years)

    Pros

    Casual dress code, management is approachable, opportunity to move up.

    Cons

    Beginning shifts will usually include working on the weekend. That's the only con I can offer.


  3. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Riverwoods, IL
    Former Employee - Consultant in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than a year)

    Pros

    Fantastic culture, possible to achieve work-life balance, thriving organization that supports internal movement and excellent training

    Cons

    Struggles to fully support remote and/or the Chicago office


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  5. Helpful (1)

    "Discover Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in West Valley City, UT
    Former Employee - Account Manager in West Valley City, UT
    Recommends
    Positive Outlook

    I worked at Discover full-time (More than a year)

    Pros

    Great people, great environment. Company really tries to take care of their people

    Cons

    Calls can get monotonous. Not a living wage to support a family


  6. "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Chicago, IL
    Current Employee - Human Resources in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 5 years)

    Pros

    Great Vacation (5 weeks!)
    Great 401K match
    Freedom to work on projects you want
    Not too fast paced

    Cons

    Little ability for promotion (everyone is a Director or Sr. Manager)
    Health Care needs improvement
    Stingy with equity.
    Pay is conservative (low)

    Advice to Management

    Create additional positions between manager and VP. Pay more. Grant more equity.


  7. "Puts the customer first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in Riverwoods, IL
    Current Employee - Marketing Director in Riverwoods, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Incredible customer focus. Daily feedback emails, weekly call listening sessions. Accessible c-suite leadership, open to constructive dissent. Lots of cross functional learning opportunities

    Cons

    Overly involved senior leadership. Casual opinion based comment by a C*O can entirely derail an otherwise data driven and research based project or feature.


  8. "Extremely Welcoming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Risk Analyst in Phoenix, AZ
    Former Intern - Risk Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover as an intern (Less than a year)

    Pros

    Very friendly people. Understanding bosses. Also had housing taken care of (stayed at the Homewood Suites)

    Cons

    The red tape around IT made it difficult to get access to software we needed

    Advice to Management

    Keep it up!


  9. Helpful (1)

    "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Generous PTO, small company feel despite being a large financial institution. Truly value work-life balance.

    Cons

    Very long commute, and commuter benefits are decent but could be better.


  10. "Cares about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Salt Lake City, UT
    Current Employee - Senior Account Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Opportunities for advancement
    Management listens
    Great pay and benefits
    Aim to make work fun

    Cons

    The commute kind of sucked for me but other than that, no cons.

    Advice to Management

    None.


  11. "Fraud Prevention Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Representative in Phoenix, AZ
    Former Employee - Fraud Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Discover full-time (Less than a year)

    Pros

    Nice co-workers and great company cultural.

    Cons

    It's a call center after-all.

    Advice to Management

    Management for my team was great!


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