Discover Reviews in Riverwoods, IL | Glassdoor

Discover Riverwoods Reviews

Updated May 24, 2017
356 reviews

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Riverwoods, IL

3.7
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Discover Chairman & CEO David W. Nelms
David W. Nelms
227 Ratings

356 Employee Reviews

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Pros
Cons
  • Work/life balance isn't great if you are working evenings (in 35 reviews)

  • Being a call center you are on the phone with ignorant people all day and have emotive conversations (in 46 reviews)

More Pros and Cons

  1. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Riverwoods, IL
    Former Employee - Consultant in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than a year)

    Pros

    Fantastic culture, possible to achieve work-life balance, thriving organization that supports internal movement and excellent training

    Cons

    Struggles to fully support remote and/or the Chicago office


  2. "Puts the customer first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in Riverwoods, IL
    Current Employee - Marketing Director in Riverwoods, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Incredible customer focus. Daily feedback emails, weekly call listening sessions. Accessible c-suite leadership, open to constructive dissent. Lots of cross functional learning opportunities

    Cons

    Overly involved senior leadership. Casual opinion based comment by a C*O can entirely derail an otherwise data driven and research based project or feature.


  3. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    New layout, Flexible Work hours, 25 PTO's

    Cons

    Low Salaries and bonuses for employees

    Advice to Management

    Improve HR system


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  5. "I would not go back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Contractor - Accounting Administrative Assistant in Riverwoods, IL
    Former Contractor - Accounting Administrative Assistant in Riverwoods, IL
    Doesn't Recommend

    I worked at Discover as a contractor (Less than a year)

    Pros

    Hmm well the money was good and the hours were decent

    Cons

    I don't know if it's all of Discover or the department I worked for
    The first 2 days I sat not able to do anything because not everything was set up(computer wise) so I was sent home the remainder of the week.
    There was little to no training at all.
    The open seating bullpen whatever you choose to call it is not good.
    People in the area I was at were rude
    The parking situation is horrible

    Advice to Management

    There should be a dedicated team to do onboarding so everything is ready when a new person starts.
    Train and give people the chance ( at least a month) to learn especially if they are going to be doing different jobs then what they were brought in for.


  6. Helpful (1)

    "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Generous PTO, small company feel despite being a large financial institution. Truly value work-life balance.

    Cons

    Very long commute, and commuter benefits are decent but could be better.


  7. Helpful (1)

    "Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Riverwoods, IL
    Current Employee - Senior Associate in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    401K match + other benefits + work-life balance + working environment

    Cons

    Promotion is not widely available


  8. "Great company, great people,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Technology, Senior Project Manager in Riverwoods, IL
    Current Employee - Business Technology, Senior Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Great PTO and other benefits

    Cons

    As a young professional, it is tough to work your way through the politics of the ladder. Less than competitive salaries.

    Advice to Management

    Have a plan for younger talent


  9. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 8 years)

    Pros

    Good benefits, internal mobility is encouraged, life-work balance

    Cons

    Lack of resources and training available in fields other than IT


  10. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Riverwoods, IL
    Current Employee - Senior Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Flexibility, job mobility, ability to grow career in different areas.

    Cons

    New work setup... the google office


  11. Helpful (1)

    "Good Work Environment, Good Benefits and Good Place to Grow Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Associate in Riverwoods, IL
    Current Employee - Senior Marketing Associate in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    25 PTO days right out of the gate, management that is willing to help you get where you want to go in your career, not too much pressure as long as you are putting in a good effort, and coworkers who are genuinely happy and have been working here for many years.

    Cons

    Probably just the bureaucracy that is endemic in any large company and the ways that it can take 5x as long to get some things done as it really should take.

    Advice to Management

    Continue to find ways to help your young associates grow into future leaders- the young senior associates and PM's of today are definitely going to the leaders of the company in a few years.


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