Disneyland Resort Reviews | Glassdoor

Disneyland Resort Reviews

Updated February 16, 2019
542 reviews

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3.3
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Recommend to a friend
Approve of CEO
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Michael Colglazier
189 Ratings

Employee Reviews

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Pros
  • "Get into the park for free, and can bring guests in" (in 27 reviews)

  • "At the time I was there we had 16 sign ins we could use to get friends and family in" (in 25 reviews)

Cons
  • "The corporate culture and demand makes it easy for management to treat Cast Members as a number and not a person" (in 47 reviews)

  • "Low pay and union dues for a union that doesn't seem to be doing much" (in 40 reviews)

More Pros and Cons

  1. "Love what I do!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent/Concierge in Anaheim, CA
    Current Employee - Sales Agent/Concierge in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Disneyland Resort part-time (More than 3 years)

    Pros

    Trusted by Disney to work alone in the Good Neighbor Hotels. Fulfilling job, getting to help guests with their decisions on how much time to spend in the Parks, where to go and what to do. And of course the Disney Perks, like Park entry and discounts. This is Disney, which is a large company, and transferring to many other departments is an option if you're not happy in a role.

    Cons

    Because we work for Disney "off-site", we don't get recognized by guests with "Guest Compliments" as much as Disney Cast Members do in the Parks. And because we work alone at the Good Neighbor Hotels, our manager/boss does not really know us well and who is good, or not so good, at their jobs. Recognition often goes to the Cast Members who spend more time brown-nosing, rather than working hard and really making magic for he guests. There's not much chance of getting full time in the department, or to move up and advance, unless you transfer to another department.

    Advice to Management

    Maybe have secret shoppers visit the locations and give assessments on the Cast Member's performances. Have a fair, unbiased, working lead visit locations to observe Cast Members and give feedback on their performances. Have some type of simple/quick guest survey for the guests to complete and turn in, offering their evaluation of the Cast Members.


  2. "There's Nothing Like It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Anaheim, CA
    Former Employee - Store Associate in Anaheim, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Disneyland Resort part-time (More than 3 years)

    Pros

    The benefits of working there are well-known, and very good. Park admission and hotel discounts for out of state vacations are awesome if you use them!

    Cons

    The biggest thing is parking off-site. Sometimes it takes at least half an hour to get back to your car after a long day.

  3. "Cool place to work"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Prep
    Current Employee - Food Prep

    I have been working at Disneyland Resort part-time (More than a year)

    Pros

    Fun environment, awesome coworkers, disney perks.

    Cons

    Low pay and union dues for a union that doesn't seem to be doing much.


  4. "Magical, Except for the Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Cast Member in Anaheim, CA
    Former Employee - Merchandise Cast Member in Anaheim, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Disneyland Resort part-time (Less than a year)

    Pros

    - Training — The trainers were friendly, thorough, and happy to answer questions.
    - Benefits — Free parking and park admission with very few block out dates. Discounts (though small) on food, merchandise, vacation packages, etc.
    - Team — Friendly fellow Cast Members were always ready to help. Shift Leads were good at their leadership roles. Managers were extremely kind.
    - Growth — Throughout training, the opportunity for growth within the company was emphasized a lot. There’s a lot of room for high-performing Cast Members to achieve leadership positions.

    Cons

    - Scheduling — The scheduling was not flexible. All of my shifts were 11PM to 3AM; I was informed that this would not change for a couple of months. The only way to change these shifts was to switch with another Cast Member, but after asking around not many people wanted the closing shift. I would have loved to stay with the company, but the hours were not reasonable for me.


  5. "Cashier QSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Disneyland Resort part-time (More than 5 years)

    Pros

    -benefits
    -sign-ins
    -flexible schedule
    -working in a team

    Cons

    -inconsistent scheduling
    -inconsistent hours
    -management
    - guest service


  6. Helpful (1)

    "Great place but can be emotionally draining."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Anaheim, CA
    Former Employee - Security Officer in Anaheim, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Disneyland Resort part-time (Less than a year)

    Pros

    Great perks
    Generally those you work with are fun.
    Cool insight to how the parks function every day
    Creating magic for guests leaves you with an amazing feeling.

    Cons

    Management can be out for themselves.
    Play favorites
    Guests can be very rude

    Advice to Management

    Actually care about your employees and not how to move up the corporate ladder.


  7. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quick Service Food and Beverage
    Current Employee - Quick Service Food and Beverage
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Disneyland Resort full-time (More than 3 years)

    Pros

    Free Disneyland and cheap insurance

    Cons

    -Management is never around and favorite people who write statements against people.
    -Low lay for what you have to put up with
    -very strict in uniform, nail length color, what color your hair is (even brown color ombré hair isn’t allowed)
    -make it hard to move up in company without excessive amount of years spent there.
    -they will not respect your school scheduale if you get a higher position than “regular”

    Advice to Management

    Management team that actually does their job.

  8. "LowPAY"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Disneyland Resort full-time

    Pros

    Good benefits free entrance insurance is good

    Cons

    Pay is not good minimum wage


  9. "Fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Custodial Guest Services Lead and Trainer
    Former Employee - Custodial Guest Services Lead and Trainer
    Doesn't Recommend
    Disapproves of CEO

    I worked at Disneyland Resort full-time

    Pros

    Great place to work and advance

    Cons

    Hard work, poor time management


  10. "Attractions"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free entry to parks, easy work

    Cons

    Schedule late hours and have to work on holidays