Dixons Carphone Sales Representative Reviews | Glassdoor

Dixons Carphone Sales Representative Reviews

Updated Aug 1, 2019

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Found 18 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
33%
Recommend to a Friend
98%
Approve of CEO
Dixons Carphone CEO Alex Baldock
Alex Baldock
5 Ratings
  1. "Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time for less than a year

    Pros

    Amazing teams, great change for bonus

    Cons

    Arranging time off as lots of staff

    Advice to Management

    Doing a good job!

    Dixons Carphone2019-08-01
  2. "Not a bad company, but you must be a 'salesman' to cope with the targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Mansfield, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Carphone part-time for less than a year

    Pros

    Competitive Salary for under 18's Some staff are nice 10% discount on most products

    Cons

    Management is harsh to push targets to secure their bonus Some customers are hard work You're taught to lie to help up-sell products alongside PC's and TV's The repetitive and time-consuming nature of most sales is debilitating

    Advice to Management

    Focus more on customer care and repeat business instead of pushing percentage-based targets on products that most customers don't need/want/use.

    Dixons Carphone2019-07-15

    Dixons Carphone Response

    July 30, 2019Social Media Manager

    Thanks a lot for your comments. We really appreciate you taking the time to feedback about your experience as a former employee at Dixons Carphone. It's great to hear that you found the salary competitive, the staff you worked with were nice and enjoyed the discount. In terms ...

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  3. "carphone ware house"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Carphone full-time for more than 3 years

    Pros

    discount on many products good team and work force work force and good team great management benefits

    Cons

    long hours work national holidays stores in m25 get higher wage

    Advice to Management

    increase commision percentage

    Dixons Carphone2019-06-05

    Dixons Carphone Response

    June 14, 2019Social Media Manager

    Hi, We really appreciate you taking the time to leave a review. It's good to hear about all the pros and cons you found with the role and this will really help us to improve as a business. All of your comments will be passed to the relevant team. Many thanks The Dixons ...

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  4. "Uncapped commission"

    StarStarStarStarStar
    Current Employee - Outbound Sales Representative in Leicester, England

    I have been working at Dixons Carphone full-time for more than 5 years

    Pros

    A very friendly work environment, very approachable seniors who are always willing to help.

    Cons

    Long working hours and intense work load

    Advice to Management

    to allow flexible working hours

    Dixons Carphone2019-06-01

    Dixons Carphone Response

    June 14, 2019Social Media Manager

    Thank you for your comments. As we are committed to improve our business to make sure all our customers enjoy the right technology and services for them we have passed on your feedback to the relevant management teams. Kind regards, The Dixons Carphone Team

  5. "Sales"

    StarStarStarStarStar
    Current Employee - Sales Representative 

    I have been working at Dixons Carphone part-time for more than 3 years

    Pros

    Great staff. Alright pay too

    Cons

    Badly run , not good enough equipment

    Dixons Carphone2019-06-07

    Dixons Carphone Response

    June 14, 2019Social Media Manager

    Thank you for taking the time to write a review, we value your feedback and have passed it on to the relevant teams. The Dixons Carphone Team

  6. "jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Bristol, England
    Recommends
    Disapproves of CEO

    I worked at Dixons Carphone full-time for more than a year

    Pros

    nice staff to work for

    Cons

    to much red tape going on

    Dixons Carphone2019-05-25

    Dixons Carphone Response

    May 28, 2019Social Media Manager

    Thank you for your comments. We are really glad that your experience with our team members has been a positive. As we are committed to improving our business and employee development we have passed on your feedback to the relevant management teams. Kind regards, The Dixons ...

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  7. "Could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Glasgow, Scotland
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Carphone

    Pros

    The people are all nice

    Cons

    The targets are basically unrealistic and out of date

    Dixons Carphone2019-04-17

    Dixons Carphone Response

    April 30, 2019Social Media Manager

    Hi, thanks for taking the time to leave us a review about your experience working at Dixons Carphone, we take all comments seriously and your feedback will help us continue to improve as a business. Regards, Dixons Carphone Team

  8. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Dublin, Dublin
    Approves of CEO

    I have been working at Dixons Carphone part-time for less than a year

    Pros

    My experience was good with Dixons Carphone

    Cons

    My experience was good with little stress

    Dixons Carphone2019-04-01

    Dixons Carphone Response

    April 8, 2019Social Media Manager

    Hi, Thanks for taking the time to leave us a review. We are really pleased to hear that you are having a good experience at Dixons Carphone. Kind regards, The Dixons Carphone Team

  9. "Sales Rep in major Dublin store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Blanchardstown
    Recommends
    No opinion of CEO

    I worked at Dixons Carphone part-time for more than a year

    Pros

    Generally friendly enough staff to work with, can always be nice to actually help a customer whatever you hear about people complaining about serving customers, when there is a nice one it is great. Team leaders were all great, understanding of the position sales reps were in generally as they once were sales reps, same cannot be said for management.

    Cons

    Hard to believe for customers but there is no commission, while not a major issue, the fact staff are basically on minimum wage but expected to sell and provide the same service as the likes of Harvey Norman, where there is commission, doesn't help. No training provided to staff, it really is a learn on the job role. Major lack of understanding from management with not knowing the best way to sell products and retain...

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    Advice to Management

    Provide training, give staff a better understanding of the strategic position of the company so they know how they should be selling their products, ensure management know more about the actual sale of goods.

    Dixons Carphone2018-11-13
  10. "poooooooooooooor :/"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Carphone part-time

    Pros

    the staff but not management

    Cons

    work long hours, managers busy so cant find them on busy days like black fridays so they cant authorise break. no consideration to how you work unless you're on your phone and don't look busy . not honest towards customers. rude staff, dont apologise when something goes wrong even though its their FAULT! reservations only managed by one member of staff so if youre on tills you have to go looking for the product even...

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    Advice to Management

    please treat your staff nicer. why are cigarette breaks allowed but not actual breaks? train your other company representatives to be nicer to currys staff.

    Dixons Carphone2018-11-27
Found 18 reviews