Dixons Retail Customer Advisor Reviews | Glassdoor

Dixons Retail Customer Advisor Reviews

3 reviews

Filter

Filter

Customer Advisor

2.3
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
0 Ratings

Employee Reviews

Sort: PopularRatingDate

  1. Helpful (1)

    "Very supportive and friendly staff and enjoyed working with them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in London, England (UK)
    Former Employee - Customer Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (More than a year)

    Pros

    The atmosphere is great, stores are generally large and the staff are outstanding. I have been working with them since 2008 to 2010 and have made a great friendships, its like as if we are a Family.

    Cons

    The store management do get a lot of pressure from their Area and Regional Managers and that reflects on the staff in the store as well. The managers sets strict daily targets for its staff on the shop floor and they always aim higher that its a bit tricky to achieve. The KPI's are a very stressful factors of working as a Sales Advisor.

    Advice to Management

    It would be better if the staff were given a realistic targets, rather than high predictions and low return. Make sure the KPI's are hit by allowing the Sales Advisors to perform to its best of ability, rather then keep pushing them to sell the product no matter what to the customer.


  2. "Not honest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Brno (Czech Republic)
    Current Employee - Customer Advisor in Brno (Czech Republic)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail part-time (More than 3 years)

    Pros

    Good for students to get some experience, young environment, social events, decent salary for students.

    Cons

    Promised benefits never paid, promised opportunities for further development never came true, some of the branches are purely recruiting only certain nationalities

    Advice to Management

    Improve! It doesn't matter that you are dealing mostly with students you should act as professionals.

  3. "Hated 'Fives' training"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor
    No opinion of CEO

    Pros

    Lots of hours available, nice people

    Cons

    little praise for doing well, forced to use 'fives' - a terrible training tool

    Advice to Management

    allow advisors to sell their own way - not just using 'fives' - too rehearsed