Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated December 13, 2016
108 reviews

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3.1
Star Star Star Star Star
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Dixons Retail Group CEO Sebastian James
Sebastian James
50 Ratings

108 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "Sales focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Bath, ME
    Former Employee - Sales Assistant in Bath, ME
    Recommends
    Positive Outlook

    I worked at Dixons Retail part-time (More than a year)

    Pros

    Get to see the latest technology, learn new skills, 10% discount, easy career progression to a certain point. A competitive work environment. Being able to teach customers about something you're passionate about.

    Cons

    Sales first customers second, constant push for you to sell a certain percentage of add ons like insurance then having to deal with angry customers when the insurance hasn't covered something. Standard Retail environment complaints

    Advice to Management

    Find a balance between customer service and sales that doesn't make your employees appear like vultures to your customers. Know How (if thats still a thing) doesn't work.

    Dixons Retail Response

    Sep 29, 2016

    Hi there, Thank you for your response. We're sorry to hear our customer service and sales strategies wasn't up to high standards. We've acknowledged your review and we'll forward it over to ... More


  2. "Warehouse team leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Supervisor in London, England (UK)
    Current Employee - Warehouse Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    Great working environment great opportunities great job experience

    Cons

    I can't think of any cons because everything is more than GREAT

    Advice to Management

    BETTER RECRUITING apart from that mangers are doing a wonderful job especially joy atuh


  3. "More bad than good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time

    Pros

    Good atmosphere working in airport, many places to have lunch, training with Bose and Monster can mean getting food freebies if lucky, staff incentives like phone discount is not the best but decent

    Cons

    Not enough pay, no recognition for doing x amount of years of service, just an email or certificate no actual perks, staff are forced to take on more jobs than responsibility required and not be recognised for it.

    Advice to Management

    Managers should undergo training once every 3 months to look after a team and support them and workforce rather than being reliant on staff to do manager responsibilities


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  5. "Good parts are good, bad parts are diabolical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dixons Retail part-time

    Pros

    * Made some great friends with the other colleagues
    * Meeting people

    Cons

    * Targets, Targets, Targets.
    * Expected to miss lunch breaks if busy
    * Unrealistic expectations.
    * Little to no recognition for going above and beyond. (see last point)
    * A lot of overtime.
    * Disproportionate pay for what is required of us as staff.
    * Little to no recognition aside from the obligatory certificates and accolades that always go to the same people who are favourites within the company.

    Advice to Management

    I understand the company needs to make money at the end of the day but it comes at the cost of staff and management morale (it's not 100% managements fault, all the pressure filters down through the company) due to being under a great amount of stress and not being able to enjoy their job as much as they could because the targets are unrealistic and the stress due to this is a huge drain on the job.

    The morale and overall feeling of most of my colleagues and I are pretty low to the point where the subject of leaving is a regular topic of discussion.

    We are paid very little for the amount we do and it's hardly worth the times I do enjoy it.


  6. "ok for inbetwwen jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Meet new people and great way to learn how to communicate effectively.

    Cons

    Poor management, expected to bend truth to customers

    Dixons Retail Response

    Sep 29, 2016

    Hi, Thank you for your response. We're sorry to hear our management team wasn't performing well. We've acknowledged your review and we'll forward it over to our team to help improve our ... More


  7. "Clear customer plan in place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in London, England (UK)
    Former Employee - Human Resources in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Good to be part of a team, good communication at a local level.
    Reviews carried out with colleagues. Flexible on working hours.

    Cons

    Lots of projects being implemented at same time sometimes too much change to land at once. Some basics still need fixing.

    Advice to Management

    Keep in touch with your people


  8. "Worthwhile experience, but wouldn't apply there again."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Hemel Hempstead, England (UK)
    Former Employee - Finance in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (More than a year)

    Pros

    Big, established UK retail business, a leader in the industry.

    Very commercial business. Some departments offer good career development opportunities.

    Cons

    Very hierarchical, a lot of underlying politics among senior management meaning it's impossible to get on and be respected for your contributions.

    A lot of talented people in the business, many of them stifled by a lack of time & freedom to innovate and try new things.

    Some departments are very stuck in their ways, if you don't conform you're made to feel like an outcast.

    Merger with Carphone sparked an "us v them" culture, heightened the politics coming down from the management.

    Advice to Management

    Step back from the hierarchical politics, recognise how many great people you have/had working for you, who are/were stifled by the ulterior motives and in-fighting your politics encouraged.

    Value everyone's contributions, regardless of what their job or work level is, or whether they agree with your agenda. It all counts.


  9. "Working there is an example of modern day slavery!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail (More than 3 years)

    Pros

    Sometimes you get to work in great teams!

    Cons

    - Highly sales driven you are expected to achieve unrelistic targets whether customers walk through the doors or not!
    - A pay rise is a fantasy!
    - Its a dead end, no room for progression!

    Advice to Management

    Listen to your staffs feedback and advice, otherwise your staff turnover will always be crap!


  10. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Sheffield, England (UK)
    Former Employee - Retail Sales Assistant in Sheffield, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly team, achievable targets!
    Absolutely loved working their over Christmas

    Cons

    Even though they wanted to the budget wasn't there to keep me on :-(

    Advice to Management

    You're doing a fantastic job remember to smile


  11. "Fast-paced with good opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hemel Hempstead, England (UK)
    Former Employee - Manager in Hemel Hempstead, England (UK)
    Recommends

    I worked at Dixons Retail full-time

    Pros

    As a head office employee it was an exciting, fast-paced place to work with good opportunities for training and learning best practice.

    Cons

    Sometimes possibly a little too fast paced and reactive and not enough time to plan.


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