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Dixons Retail Reviews

51 reviews

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3.5
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Dixons Retail Group CEO Sebastian James
Sebastian James
26 Ratings

51 Employee Reviews

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  1. "Warehouse team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Supervisor in London, England (UK)
    Current Employee - Warehouse Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    Great working environment great opportunities great job experience

    Cons

    I can't think of any cons because everything is more than GREAT

    Advice to Management

    BETTER RECRUITING apart from that mangers are doing a wonderful job especially joy atuh


  2. "Good parts are good, bad parts are diabolical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dixons Retail part-time

    Pros

    * Made some great friends with the other colleagues
    * Meeting people

    Cons

    * Targets, Targets, Targets.
    * Expected to miss lunch breaks if busy
    * Unrealistic expectations.
    * Little to no recognition for going above and beyond. (see last point)
    * A lot of overtime.
    * Disproportionate pay for what is required of us as staff.
    * Little to no recognition aside from the obligatory certificates and accolades that always go to the same people who are favourites within the company.

    Advice to Management

    I understand the company needs to make money at the end of the day but it comes at the cost of staff and management morale (it's not 100% managements fault, all the pressure filters down through the company) due to being under a great amount of stress and not being able to enjoy their job as much as they could because the targets are unrealistic and the stress due to this is a huge drain on the job.

    The morale and overall feeling of most of my colleagues and I are pretty low to the point where the subject of leaving is a regular topic of discussion.

    We are paid very little for the amount we do and it's hardly worth the times I do enjoy it.

  3. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Good company, friendly culture, progressive.

    Cons

    not that I could see


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hemel Hempstead, England (UK)
    Current Employee - Sales Associate in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (Less than a year)

    Pros

    I guess the best reason to work for them is because of the 10% discount.

    Cons

    Management have their favourites and if you're not then you're screwed.

    Advice to Management

    None None None None None None None None None None None None None None None


  5. "Sales- Part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Dixons Retail part-time (Less than a year)

    Pros

    Great benefits, Good work ethic, enjoyable to work at, decent pay

    Cons

    Sales pressure, better sales interface


  6. "Great job but not the pay to match."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for sales colleagues that thrive on chasing many targets and tackling many challenges. There is a lot to learn in terms of products and services. Good bonus opportunities.

    Cons

    Poor entry level pay for what is expected of me.


  7. "Mansger"

    StarStarStarStarStar
    Current Employee - Msnager in Coatbridge, Scotland (UK)
    Current Employee - Msnager in Coatbridge, Scotland (UK)

    I have been working at Dixons Retail full-time (More than 10 years)

    Pros

    Holiday bonus fun friends challenge

    Cons

    Hours pay training support feedback

  8. Helpful (1)

    "For Business Minded People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Dixons Retail full-time

    Pros

    In this job there is benefits such as getting a bonus every quarter (3 months) which is dependant on the "happy or not" customer button where you can potentially recieve an extra £1 per hour for the last 3 months of working... also a certain amount per £1k you sell

    Because this is a tough going sales job, it means that if you work here, you literally have all the experience in the world of sales and attachments, as there are so many targets, KPIs, SQ etc, so you would have no problem getting another sales job if experience is what you need

    Sometimes you will get really nice/sweet customers who will tell you what a lovely job you've done and it will make you forget how horrible the rest of your day went

    Cons

    This job is more suitable for those willing to be deceitful and lie a little, as sometimes you will be told you need to lie to get a certain sale/attachment etc

    Your morals will be tested in this job, especially if your manager is going at you hard telling you you need to sell the next care plan and your current customers are old pensioners

    If you are not a people person this job is not for you because you need to be able to talk to people to attach cables, brackets, antivirus etc onto laptops, tvs, kitchen appliances and all the rest and persuade them to take the extras

    Its very tough going, theres a lot of targets that you need to meet and if you dont meet them / exceed them over a certain term of time you can be put on a probation period where you could potentially be sacked if your figures are low/not selling enough attachments

    There has been people who do a better job than the management team sometimes but they dont get promoted, can only assume there is little area for progression unless you have been there over a decade

    The training is horrendous. You are literally just told to read over one or two pages of specific products then get a quiz on it and thats it. Sometimes there are roadshows, workshops you can be booked onto but its very rare that management will do that for you. - In other words, if you dont know much about a certain area eg computing, then you have to look it up in your own time instead of work to prevent yourself from looking like an idiot infront of your customer. Also makes it harder to sell attachments cause you have no idea what youre talking about.

    Minimum wage, which is shockingly bad considering the things we get told to do and the amount of attachments we sell

    Some customers can be really mean and unreasonable, so can the managers, so if you are not thick skinned then its best that you pick another job to apply for

    Advice to Management

    Dont encourage others to lie, it is not right nor in the job description. Give time to colleagues for training, book them on workshops/roadshows as early as possible. Trainees need to go through more intensive training on products before actually selling them. Bring commission back, hard workers deserve to earn a percentage of what they sell. Appreciate how hard the staff work in order to reach their sales targets.


  9. "Good place to work if you enjoy sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time

    Pros

    Busy working environment and not for the faint hearted
    Enjoy the buzz and Christmas is soooo busy and flies
    the people you work with are so varied and no day is the same

    Cons

    Constant drive about numbers it's a numbers business so being numbers orientated is key
    Job can be stressful so a small drive home is always a good idea

    Advice to Management

    Hmm ditch sq and drive margin is the only thing I'd change tbh


  10. "Excellent customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Current Employee - Sales Assistant in Heathrow, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like working in busy environment. I love helping and sharing my knowledge with passengers from all over the world.

    Cons

    We don't have fridge to store our food and drinks..

    Advice to Management

    Always be fair with everyone. Face and deal with problems on the spot.


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