Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

26 reviews

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4.0
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Dixons Retail Group CEO Sebastian James
Sebastian James
14 Ratings

26 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "Clear customer plan in place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in London, England (UK)
    Former Employee - Human Resources in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Good to be part of a team, good communication at a local level.
    Reviews carried out with colleagues. Flexible on working hours.

    Cons

    Lots of projects being implemented at same time sometimes too much change to land at once. Some basics still need fixing.

    Advice to Management

    Keep in touch with your people


  2. "Sales- Part time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Dixons Retail part-time (Less than a year)

    Pros

    Great benefits, Good work ethic, enjoyable to work at, decent pay

    Cons

    Sales pressure, better sales interface


  3. "Easy work but pushed to meet targets."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (Less than a year)

    Pros

    Great co-workers. Decent pay. Good environment if you like technology.

    Cons

    Bad hours. Pushed to sell warranties too often. Some management were not worthy of their position.

    Advice to Management

    Don't be as pushy on customers in trying to sell warranties.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great job but not the pay to match."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for sales colleagues that thrive on chasing many targets and tackling many challenges. There is a lot to learn in terms of products and services. Good bonus opportunities.

    Cons

    Poor entry level pay for what is expected of me.


  6. "Good retail experience in high KPI driven environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Largest electrical retailer in the UK. Strong and regular marketing and advertising to drive footfall into stores. Opportunity to learn about technology.

    Cons

    KPI goals not aligned with overall company objectives or customer service statements. Pressure from KPIs causes a conflict on team members between selling what is right or what they need to sell.

    Advice to Management

    HO - Review how you can achieve objectives to avoid measures/KPIs that actually cripple the ability to achieve overall goals.


  7. "Good place to work if you enjoy sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time

    Pros

    Busy working environment and not for the faint hearted
    Enjoy the buzz and Christmas is soooo busy and flies
    the people you work with are so varied and no day is the same

    Cons

    Constant drive about numbers it's a numbers business so being numbers orientated is key
    Job can be stressful so a small drive home is always a good idea

    Advice to Management

    Hmm ditch sq and drive margin is the only thing I'd change tbh


  8. Helpful (1)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail (More than 10 years)

    Pros

    Good options for progression but you've got to work for it. Fun environment and you never get 2 days the same. Good investment in training & development

    Cons

    B2B operations lacking focus on actual businesses and what they want or need. Need to improve service levels and escalation routes for faults and issues

    Advice to Management

    Leadership have their head screwed on with regards to where they want the company to go but don't lose focus on service levels


  9. Helpful (2)

    "Satisfactory pay, easy job but poor professional development!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (More than 3 years)

    Pros

    Nice working environment!!! Pay structure is good, always bustling with people. For students they have very nice shift timings and they always acknowledge the hard work. Having worked in 2 different stores and under more than 5 different managers I can honestly say that the management depends on the store management. They always have nice number of holidays and mostly consider give the desired holidays to employees. Perks are good as they give 10% off to employees and mostly you can get items on cheaper price when they are discontinued. Always up to date with high- end technology!!! Enjoyed most of the time working there!!!!!!!!!!! Great experience as it was my first job in London after a long wait!!!!!!!!!

    Cons

    Huge challenge is sales targets. Managers keep on pushing...If you achieve your targets they push you to over- achieve it and if you don't then you will have one to one with them. Mostly managers are helpful but I have had issues related to my payment and the manager was not very helpful. Their organisational structure is designed in such a way that the lowermost employee is not able to reach the topmost boss or general manager. I had a store manager who always used to taunt me for not achieving my targets or pick up things on me- but I had no one to complain to. Moreover, they don't have proper employee development strategy. For instance, I saw some employees who were achieving their targets, were talented and had everything but were not promoted for 6 years.

    Advice to Management

    Upper management can improve a lot if they want tom improve their organisational structure and strengthen their employee power. Because, employees are assets and losing assets is losing value over time. They can build up systems to recognize the talented employees in each and every store, better their pay structure and improve the interaction or communication between the lower most employees (sales person) and the top most employees (general managers) so that they can feel their importance in the organisation.


  10. "Good people and management"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Dixons Retail full-time

    Pros

    Commission was good on some products

    Cons

    Hours associated with airport work
    Team leaders were a bit power drunk


  11. "Retail/Business Advisor"

    Star Star Star Star Star
    Current Employee - Business Advisor in Reading, England (UK)
    Current Employee - Business Advisor in Reading, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    Good company,You get a lot of grooming plus offers from other industry.

    Cons

    You need to work in shifts

    Advice to Management

    Cool attitude of management and i am recommending it


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