Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated June 20, 2017
24 reviews

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2.0
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Dixons Retail Group CEO Sebastian James
Sebastian James
10 Ratings

24 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 9 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Strong focused on kpi instead of customer service (in 5 reviews)

  • Poor training provided and then questions asked why performances aren't met (in 4 reviews)

More Pros and Cons

  1. "Is all retail like this?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff
    Former Employee - Sales Staff
    Doesn't Recommend
    No opinion of CEO

    Pros

    Can't think of much - Staff discount and occasional incentives

    Cons

    High pressure to sell additional insurance, often unneeded. Poor, superficial training. Some dreadful products.

    Advice to Management

    Less of the management speak, and actually do something. Hi-Tech products need staff with more hi tech knowledge.


  2. "dsg- pay you to do the work of a higher payband"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Disapproves of CEO

    Pros

    Easy to get positions, but may not be the most flexible around holidays. Good to work for if you want part time, and also not bothered about actually getting bonuses etc- most are not really available. The team in some stores can be great friends that you will always remember- in the lower turnover (i.e. good management) stores that is! If you know someone who works at one- ask them about the management- it can make alot of difference. I went through management changes and boy were new management digging a hole for themselves in the store as morale plummets!

    Cons

    No christmas/new year holidays allowed, plus not much flexibility if you want more hours over fewer days. Expect to possibly get 'done over' when it comes to overtime, good faith work, and also working at the higher position and getting it paid to you in back dated pay- just do not fall for it. Although At times it can be quite a good place to be.

    Whatever you do, try to enjoy it, and remember you do not need to go in for their pushing- you have the ability to do things your way- your not paid by commission so serve the customer in your personal advantage.

    Advice to Management

    Find out about the ones at your store- your store managers make a would of difference. One store management team were superb- and it refelected in the customer service- most others are terrible

  3. "As a place to work it has deteriorated significantly i the last 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The salary levels are OK but there is not much else positive to say currently

    Cons

    The management style is brutal. There is zero consideration to your life/work balance.
    Your views are neither invitied or respected. Team members are openly berrated infront of the rest of the staff. The working atmosphere is very poor. My advice? If you work there - get out!
    If you are thinking about working there - don't!

    Advice to Management

    There needs to be less focus on clever systems, processes and fancy store layouts and more focus on getting the basics right: right product, right quanitiy at the right price in the right place at the right time.


  4. "Work long hours, pressure to perform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    10% discount at store. Can't think of anything else

    Cons

    Long hours, no career progression prospect, continuous redundancies and managed out of business. Staff appreciated by higher management just another number. No training provided and people moved out of business due to small reasons. old building, equipment and awful IT support from India.

    Advice to Management

    Listen you your staff and appreciate the hard work they do.


  5. Helpful (1)

    "Some good people, a lot of inefficiency and far too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Sheffield, England (UK)
    Former Employee - Manager in Sheffield, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than a year)

    Pros

    The people are mercurial; I worked with some of the best people I have ever met in their fields. The senior leadership team talk to the people on the front line in terms of customer experience and doing the right thing.

    Cons

    Unfortunately, far too many are average at best, and there's a lot of incompetence and lack of accountability. Despite talking a good game, with their customer plan, the focus is consistently on reducing cost base. During times of unprecedented sales demand, costs continue to be cut driving a poor customer experience and lost revenue.

    Advice to Management

    Consider budgets beyond single fiscal years. You lose revenue through over promised cost base cuts, which means you cut into flesh rather than trimming fat.


  6. "Not honest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Brno (Czech Republic)
    Current Employee - Customer Advisor in Brno (Czech Republic)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail part-time (More than 3 years)

    Pros

    Good for students to get some experience, young environment, social events, decent salary for students.

    Cons

    Promised benefits never paid, promised opportunities for further development never came true, some of the branches are purely recruiting only certain nationalities

    Advice to Management

    Improve! It doesn't matter that you are dealing mostly with students you should act as professionals.


  7. "Getting Better, but a lot of work to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Leeds, England (UK)
    Former Employee - Supervisor in Leeds, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    If you are in the right store, with the right management team then it can be enjoyable. Otherwise, head office don't care too much about those on the ground.

    Cons

    Lots of mis-communication to the store staff from head office both from a sales target and merchandising point of view.

    Advice to Management

    Trust the staff more, rather than worry about if they are going to do something bad.

  8. Helpful (1)

    "Dsg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Dsg are a powerful company with certain categories often with over 50% market share. Former CEO was very strong implementing much needed change.

    Cons

    An environment exists in Dixon where those who have the ability to put the best spin on a situation were likely to do well. This was improving but still not enough focus on wider performance.


  9. "Working as knowhow customer service in store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Knowhow
    Current Employee - Knowhow
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than 3 years)

    Pros

    A job Nice store Freindly staff

    Cons

    Poor managers, low pay, stressful job, no motivation, most of the staff want to leave

    Advice to Management

    Support your staff better


  10. "Cool tech, but high staff turnaround due to unprofessionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail part-time

    Pros

    -Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons

    -Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to Management

    Pound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.


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