Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated December 13, 2016
108 reviews

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3.1
Star Star Star Star Star
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Dixons Retail Group CEO Sebastian James
Sebastian James
50 Ratings

108 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "No wonder the share price keeps on dropping..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales Advisor in Chelmsford, England (UK)
    Current Employee - Business Sales Advisor in Chelmsford, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most of the staff are friendly and there's a fairly decent team spirit.

    Cons

    Poor pay, constant pressure, being forced to push products you may not believe in, management constantly fail to sort out problems, favouritism towards certain members of staff, a lack of appreciation for hard work, little support from other sections of the company, constant staff shortages, little opportunity for personal advancement, you receive next to no training unless you opt to do it in your own time, product knowledge isn't valued as highly as the ability to sell warranties

    Advice to Management

    Decrease the focus on extended warranties, or at least offer term cover again alongside the PAYG model. Employ an HR team that actually sorts out staff problems rather than one that claims they will but never do. Stop trying to screw over customers in pursuit of profits.


  2. "don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    get to see some cool tech

    Cons

    they work you much harder than your pay grade and are full of crap


  3. "Booged down in short termism and beuracratic processes, leading to constant firefighting."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Some nice people, and young and fun to be with workforce. Dixons can serve as a springboard to work at on the manufacturing side, which pays a lot more.

    Cons

    Slave wages - the staff turnover is incredible. Nobody seems very happy at all both in their role and with the culture of the company as a whole. Absolutely miles behind the competition in terms of planning and strategising in middle management. For too much heirarchy, Senior management have no idea on the amount of time it takes to get the most simple things done due to excessive beurocracy.

    Advice to Management

    Fancy top level cosmetic changes are not the answer to all of your prayers. Look at systems and processes to make progress happen.


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  5. "Want a flourishing career in retail? Look elsewhere"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Category Manager
    Former Employee - Assistant Category Manager

    I worked at Dixons Retail full-time

    Pros

    Great supplier base with exciting technologies in some categories
    Nice people in pockets

    Cons

    Low pay
    Unclear pathway for progression
    Unprofessional buying practices
    Low morale
    No social element - rarely a staff party
    Drab working environment and uninspiring location
    Very bureaucratic

    Advice to Management

    Change your location, reward talent not sycophancy and look to great employers in your sector like John lewis and sainsburys as an example - otherwise you will continue to struggle to attract or keep the type of intelligent people who will keep your organisation afloat.


  6. "Poor culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is place to get some experience and leave.

    Cons

    Very low salary for he job you do.

    Advice to Management

    They need to change hole system in the organisation.


  7. "Don't even think about it..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Colleague in Dublin, Co. Dublin (Ireland)
    Current Employee - Sales Colleague in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    10% discount for employees - very customer focused - good atmosphere (depending on store)

    Cons

    Very low salary with a lot of pressure. Poor training for such high technology. Make you feel like you don't care as employee.

    Advice to Management

    Forget a bit of KPIs and focus on quality of employees. Don't forget companies are made up of people.


  8. Helpful (2)

    "Poor, Low Pay, Obscene Targets, Constant berating on lack of Whatever Happens Careplan sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Canterbury, England (UK)
    Current Employee - Sales Advisor in Canterbury, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dixons Retail part-time (Less than a year)

    Pros

    The company does have for the most part a solid business idea, with training you can improve your positions in store too.

    Cons

    If you have any sort of morals then you will clash with the management in every store you work in. You are heavily targeted on your careplan sales which in short are pretty obscene in cost. The management have no empathy for their staff concerns or needs. Breaks seem to be a luxury and you have to be prepared to leave lunch half eaten and probably not finish it either.

    Advice to Management

    Pay the staff more, don't bully them, don't push them into selling Careplans or services to customers who clearly don't need them and in turn you won't have your current predicament of mis selling cases and having to dedicate a call center just to deal with complaints. "First month free" was in no means meant to be offered at our company training, yet in store management completely ignores this and forces staff to sell in this way still.


  9. Helpful (1)

    "Enter at your own risk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    To be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    Cons

    Management structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to Management

    The people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you


  10. Helpful (1)

    "Extremely poor with no integrity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Knowhow/Sales/B2B in Yeovil, England (UK)
    Former Employee - Knowhow/Sales/B2B in Yeovil, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    If you really push your managers and willing to do training in tour own time, you may get an ok wage.

    Cons

    To start, the company are certainly not out to give the best experience to the customer, they are there to take as much money and dodge as many complaints as they can. I have worked in all store roles except for management and can tell you it is the same in each role. If you're sales, you only have one goal, sell them everything! If you don't, you will get penalised. If you do, well, you will get nothing.....no incentive to to really put that effort in to each sale. (Of course, the manager can get a nice bonus from it).if you are business orientated, the same applies. If you are knowhow, Tell everyone their machine has to go away for repair (their careplan has a lot of clauses you do not realise!).

    Every company is out to make money, but should do it with dignity and integrity. Not lile a sleazy dodgy dealer from the west end.

    The management will NOT deal with a tough situation, they will always refer them to knowhow OR good ol customer service! (These guys get paid to take as little responsibility as possible)

    Advice to Management

    Take some responsibility, show more respect for the colleagues who are earning your bonuses and doing the dirty work and do what's right for the customer!
    A dixons quote is 'to never leave the customer to fend for themselves'....it would be nice to see that


  11. Helpful (1)

    "Decent colleague and team leaders...... contract hours, bonus, targets all terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (Less than a year)

    Pros

    Not really to do with the company but I got on really well with all my colleagues.... Sometimes managers can be decent....
    To be honest, the training isn't too bad... the course you are sent away on is quite helpful

    Cons

    Quite a few cons with it....

    - The contract situation is a bit of a joke - I applied for what was stated as a full time job - then was told I would have to start on 20 hour contract (despite doing 40 years every week) and then it would go up to 28 hours at the end of probation, this never happened. It wasn't too much of a problem, until after the peak period was over and it became quiet, and the management started cutting everyones hours...

    - It gets pretty tedious, you get the same boring talks every day about selling "Knowhow Care plan" and other attachments, the managers always say the same painfully simple things about it, and seem to have no grasp on what its actually like to sell it.... Having to sell it was bad enough anyway considering no employees agree with it.

    - The targets are quite pressured, and quite unrealistic - they expect you to hit 40 per cent on your knowhow care plan sales, and if you don't then, well you don't get hours .... however people that mis sell it and hit targets get REWARDED with hours.... hmmm

    - The bonus system is absolutely terrible. First bonus I got less than I was told I would get, I didn't get anything id earned in the first 2 weeks because "you apparently have to be there for the whole period to get it" (i'd never been told that at all). The bonus team also tried to tell me I was a peak temp colleague so I wouldn't get any of it, despite my contract clearly stating I was a full time permanent. They seem to do anything to get out of giving you your bonus, which is the one thing that stops it being an awfully paid job (it still is). Now, I've left and i'm due bonus for my last 6 weeks... shock I didn't receive it, currently trying to chase it up but they haven't replied to me.

    - Not Dixons fault but the hours are awful, working 11 - 8 shifts in the week, and working every weekend, means you don't really have a life outside of work if youre full time.

    - They try to get away with anything, For example my contract clearly stated that if I worked over 40 hours a week, id get time and a half pay. I was asked to cover an extra shift, so I asked if i'd get time and a half seeing as it would take me up to 47, they just said "no" ALWAYS REFER TO YOUR CONTRACT!

    - Also, do not agree at all with their rule of having to approach every customer countless times, it annoys them and drives them away, yet you are MADE to approach EVERYONE. Of course, it was us that got the flack off the customer for bothering them, despite us not wanting to!

    Sorry for the long rant

    Advice to Management

    - Get rid of the stupid targets

    - Stop being absolute arseholes over the bonus

    - Stop trying to mug off customers with the knowhow care plan and hdmi cables just to hit targets

    - Don't mug off your staff when they clearly have stuff written down on their contract

    - Get rid of the ridiculous "conversion" targets, meaning staff have to continuously approach and bother customers even when they don't want it



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