Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

30 reviews

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3.0
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Dixons Retail Group CEO Sebastian James
Sebastian James
12 Ratings

30 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "Sales focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Bath, ME
    Former Employee - Sales Assistant in Bath, ME
    Recommends
    Positive Outlook

    I worked at Dixons Retail part-time (More than a year)

    Pros

    Get to see the latest technology, learn new skills, 10% discount, easy career progression to a certain point. A competitive work environment. Being able to teach customers about something you're passionate about.

    Cons

    Sales first customers second, constant push for you to sell a certain percentage of add ons like insurance then having to deal with angry customers when the insurance hasn't covered something. Standard Retail environment complaints

    Advice to Management

    Find a balance between customer service and sales that doesn't make your employees appear like vultures to your customers. Know How (if thats still a thing) doesn't work.

    Dixons Retail Response

    Sep 29, 2016

    Hi there, Thank you for your response. We're sorry to hear our customer service and sales strategies wasn't up to high standards. We've acknowledged your review and we'll forward it over to ... More


  2. "U.K. Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team spirit and culture

    Cons

    Minimal training opportunities, location plus and minuses

    Advice to Management

    N/a


  3. "Sales staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff in Edinburgh, Scotland (UK)
    Former Employee - Sales Staff in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook

    I worked at Dixons Retail full-time (Less than a year)

    Pros

    Great working environment, nice colleagues and good manager encouragement. Good discounts were also available and I was very interested in the products.

    Cons

    You need to be good at sales to do this job - I wasn't. Long hours, low pay. A long commute for me.

    Advice to Management

    I can not really give much advice. The job is the job and inevitably requires skills that I did not feel I had.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sakes Assistant
    Former Employee - Sakes Assistant
    Doesn't Recommend

    I worked at Dixons Retail full-time (More than a year)

    Pros

    Working with latest tech
    Pay rises are offered if training completed
    10% discount

    Cons

    Working long days
    Christmas and Black Friday stressful
    Heavily targeted
    Management aren't brilliant

    Advice to Management

    Stop being so pushy and listen to your staff


  6. Helpful (1)

    "For Business Minded People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Dixons Retail full-time

    Pros

    In this job there is benefits such as getting a bonus every quarter (3 months) which is dependant on the "happy or not" customer button where you can potentially recieve an extra £1 per hour for the last 3 months of working... also a certain amount per £1k you sell

    Because this is a tough going sales job, it means that if you work here, you literally have all the experience in the world of sales and attachments, as there are so many targets, KPIs, SQ etc, so you would have no problem getting another sales job if experience is what you need

    Sometimes you will get really nice/sweet customers who will tell you what a lovely job you've done and it will make you forget how horrible the rest of your day went

    Cons

    This job is more suitable for those willing to be deceitful and lie a little, as sometimes you will be told you need to lie to get a certain sale/attachment etc

    Your morals will be tested in this job, especially if your manager is going at you hard telling you you need to sell the next care plan and your current customers are old pensioners

    If you are not a people person this job is not for you because you need to be able to talk to people to attach cables, brackets, antivirus etc onto laptops, tvs, kitchen appliances and all the rest and persuade them to take the extras

    Its very tough going, theres a lot of targets that you need to meet and if you dont meet them / exceed them over a certain term of time you can be put on a probation period where you could potentially be sacked if your figures are low/not selling enough attachments

    There has been people who do a better job than the management team sometimes but they dont get promoted, can only assume there is little area for progression unless you have been there over a decade

    The training is horrendous. You are literally just told to read over one or two pages of specific products then get a quiz on it and thats it. Sometimes there are roadshows, workshops you can be booked onto but its very rare that management will do that for you. - In other words, if you dont know much about a certain area eg computing, then you have to look it up in your own time instead of work to prevent yourself from looking like an idiot infront of your customer. Also makes it harder to sell attachments cause you have no idea what youre talking about.

    Minimum wage, which is shockingly bad considering the things we get told to do and the amount of attachments we sell

    Some customers can be really mean and unreasonable, so can the managers, so if you are not thick skinned then its best that you pick another job to apply for

    Advice to Management

    Dont encourage others to lie, it is not right nor in the job description. Give time to colleagues for training, book them on workshops/roadshows as early as possible. Trainees need to go through more intensive training on products before actually selling them. Bring commission back, hard workers deserve to earn a percentage of what they sell. Appreciate how hard the staff work in order to reach their sales targets.


  7. "A company going through a lot of changes, including a move to Acton, with very little grace."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Marketing in Hemel Hempstead, England (UK)
    Current Contractor - Marketing in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Positive Outlook

    I have been working at Dixons Retail as a contractor (Less than a year)

    Pros

    Marketing department is full of good people and you are looked after in terms of career progression if you show promise and pull your weight. Many senior managers are switched on and fully realise the problems the company faces.

    Cons

    The building, IT facilities and attitude of the commercial department are stuck somewhere around 1985. The office environment is poor, albeit this will change radically in the next year.

    Advice to Management

    Modernise attitudes of the mid and lower level managers.


  8. "Tough but fair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer
    Former Employee - Buyer
    Recommends
    Neutral Outlook

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Exciting, rewarding, fast moving, creative

    Cons

    Long hours, too many meetings


  9. "Was great, now not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    - Good working enviroment

    Cons

    - No real technical formation
    - Targets are unreal


  10. "Good people, friendly atmosphere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Colleague in Dublin, Co. Dublin (Ireland)
    Current Employee - Sales Colleague in Dublin, Co. Dublin (Ireland)
    Negative Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    retail sale experience,hands on new technology.

    Cons

    KPI, KPI, KPI attach attach attach. more focus selling attachments then product.

    Advice to Management

    sale without commission is not fair.


  11. Helpful (1)

    "Tech Support Nottingham"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Advisor in Nottingham, England (UK)
    Former Employee - Tech Advisor in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Big company, wages are generally poor so job is pretty secure

    Cons

    Managers are either really good and soon move on or hopelessly useless and ever present.

    Advice to Management

    Value your employees; you are running a company not a detention centre


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