Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated June 21, 2017
110 reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "Company does not care much about its colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Chester, England (UK)
    Current Employee - Sales Assistant in Chester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    Easy enough job if you good at sales. A lot of new technologies - which is interesting to work with. You will make a lot of good friends. People work as a team and many colleagues will help you.

    Cons

    No support for you from managers - they just expect you to learn to swim quick if not will help you drown quicker. If you suddenly get treated unfairly at your work - best solution is to get out. Company will not provide you with any support, they would let things get worse rather than get involved and help colleagues. Realistic support exists only for managers. In sales often be prepared to sell hard. Company says this is not what they expect of you, while you manager will tell you otherwise.

    Advice to Management

    Read your own companies policies you breaking all of them - favoritism at work, often no support or respect to colleges, promoting those with pushy sales, putting numbers above real customer experience.


  2. Helpful (1)

    "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    When you left you had no work to take with you

    Cons

    Forced to sell insurance at all costs with no commission, pay is minimum wage and staff have no rights and can't join a union.

  3. Helpful (3)

    "hypocrisy gone wild"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - People Team Leader
    Former Employee - People Team Leader
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 8 years)

    Pros

    You work with some good people

    Cons

    Low pay. encouraged to do whatever to get the SQ also known as forcing things you don't need which is all okay as long as watchdog don't find out......Again
    Middle management will step on anyone to get ahead and the politics would make your head spin . No ownership when things go wrong and like to cover up their dirty little secrets

    Advice to Management

    Work with transparency your new motto we start with you is a lie . should be we start with SQ do whatever say whatever to hit it and whatever left you can have. i suppose yours was shorter. Cant wait for the next watchdog on this new rebranding


  4. "Robotic and Manipulating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Young work force and plenty of social outings
    Easy enough to swap shifts with a colleague

    Cons

    Sales colleagues not appreciated
    Was told by a general manager that they were hiring a man from India because people would trust him more about technological products than another person who had similar credentials from EU.
    Manipulated into selling 'Coverplan' and discouraged from selling flat - got to the stage where company would give money off products to sell the extra coverplan which would cost the consumer nothing extra and instead arrive as another KPI ticked off and the discount handled. Makes no sense from a profitability sense
    Poor training provided and then questions asked why performances aren't met
    Fairly dead end job if you can't get past a 'Team Leader' stage as pay is poor as are bonuses. Catch then is, others outside the company with degrees and experience elsewhere can come in and go straight to higher levels meaning poor promotion from within. Know of a team leader who was stepped on at least 3 times in my time at the company and after numerous attempts to progress up the chain with hard work and effort, he had to quit and move away.

    Advice to Management

    Look at the bigger picture and not from behind a frosted window. Poor business techniques in selling 'Coverplan' which is not needed based on consumer rights. Distinct efforts made to scare customers into buying products with coverplan.... "If you don't buy this, than this here will happen! You don't want that now do you?" ....


  5. "Awful compsny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. They supply tea, coffee and milk.

    Cons

    Shocking pay rates. Unfair bonus system based on survey of customers as they leave store. Insulting pay level considering the number of targets given. Told to sell £80 tv cables customers don't need.

    Advice to Management

    Pay rates well out of line with other retailers. Non competitive. Get a TVs licence so staff can watch tv in the canteen !


  6. "Working there is an example of modern day slavery!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)
    Former Employee - Anonymous Employee in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail (More than 3 years)

    Pros

    Sometimes you get to work in great teams!

    Cons

    - Highly sales driven you are expected to achieve unrelistic targets whether customers walk through the doors or not!
    - A pay rise is a fantasy!
    - Its a dead end, no room for progression!

    Advice to Management

    Listen to your staffs feedback and advice, otherwise your staff turnover will always be crap!


  7. "Is all retail like this?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff
    Former Employee - Sales Staff
    Doesn't Recommend
    No opinion of CEO

    Pros

    Can't think of much - Staff discount and occasional incentives

    Cons

    High pressure to sell additional insurance, often unneeded. Poor, superficial training. Some dreadful products.

    Advice to Management

    Less of the management speak, and actually do something. Hi-Tech products need staff with more hi tech knowledge.

  8. "dsg- pay you to do the work of a higher payband"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Disapproves of CEO

    Pros

    Easy to get positions, but may not be the most flexible around holidays. Good to work for if you want part time, and also not bothered about actually getting bonuses etc- most are not really available. The team in some stores can be great friends that you will always remember- in the lower turnover (i.e. good management) stores that is! If you know someone who works at one- ask them about the management- it can make alot of difference. I went through management changes and boy were new management digging a hole for themselves in the store as morale plummets!

    Cons

    No christmas/new year holidays allowed, plus not much flexibility if you want more hours over fewer days. Expect to possibly get 'done over' when it comes to overtime, good faith work, and also working at the higher position and getting it paid to you in back dated pay- just do not fall for it. Although At times it can be quite a good place to be.

    Whatever you do, try to enjoy it, and remember you do not need to go in for their pushing- you have the ability to do things your way- your not paid by commission so serve the customer in your personal advantage.

    Advice to Management

    Find out about the ones at your store- your store managers make a would of difference. One store management team were superb- and it refelected in the customer service- most others are terrible


  9. "As a place to work it has deteriorated significantly i the last 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The salary levels are OK but there is not much else positive to say currently

    Cons

    The management style is brutal. There is zero consideration to your life/work balance.
    Your views are neither invitied or respected. Team members are openly berrated infront of the rest of the staff. The working atmosphere is very poor. My advice? If you work there - get out!
    If you are thinking about working there - don't!

    Advice to Management

    There needs to be less focus on clever systems, processes and fancy store layouts and more focus on getting the basics right: right product, right quanitiy at the right price in the right place at the right time.


  10. "Work long hours, pressure to perform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    10% discount at store. Can't think of anything else

    Cons

    Long hours, no career progression prospect, continuous redundancies and managed out of business. Staff appreciated by higher management just another number. No training provided and people moved out of business due to small reasons. old building, equipment and awful IT support from India.

    Advice to Management

    Listen you your staff and appreciate the hard work they do.


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