Dixons Retail Reviews | Glassdoor

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Dixons Retail Reviews

Updated October 23, 2017
116 reviews

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116 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 9 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Strong focused on kpi instead of customer service (in 5 reviews)

  • Poor training provided and then questions asked why performances aren't met (in 4 reviews)

More Pros and Cons

  1. "Challenging and Prospecting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Aberdeen, Scotland (UK)
    Current Employee - Sales in Aberdeen, Scotland (UK)
    No opinion of CEO

    Pros

    Opportunity of meeting people from different culture and back grounds

    Cons

    I did not structure observe any structured training for growth and improvement

    Advice to Management

    Personnel growth and training via motivation


  2. "don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    get to see some cool tech

    Cons

    they work you much harder than your pay grade and are full of crap

  3. "A very happy and satisfying experience with a good workforce"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in High Wycombe, England (UK)
    Current Employee - Business Advisor in High Wycombe, England (UK)

    Pros

    Managers are very supportive, provide the right tools for the job and on the whole there is good communications between amangers and workforce.

    Cons

    Sometime the task can be more challenging and demanding that requires a quick turn roing time. Most trainingg is provided online and not enough time is given at work to do and finish off training. given


  4. "Booged down in short termism and beuracratic processes, leading to constant firefighting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Former Employee - Category Manager in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Some nice people, and young and fun to be with workforce. Dixons can serve as a springboard to work at on the manufacturing side, which pays a lot more.

    Cons

    Slave wages - the staff turnover is incredible. Nobody seems very happy at all both in their role and with the culture of the company as a whole. Absolutely miles behind the competition in terms of planning and strategising in middle management. For too much heirarchy, Senior management have no idea on the amount of time it takes to get the most simple things done due to excessive beurocracy.

    Advice to Management

    Fancy top level cosmetic changes are not the answer to all of your prayers. Look at systems and processes to make progress happen.


  5. "Friendly staff all around and they try their best in other areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical in Nottingham, England (UK)
    Current Employee - Technical in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    Friendly staff, can be good pay dependin on which role you take some are beter then others and a big learning curve.

    Cons

    You need alot of patients with customers but you can develop it on the way, listening skills and know how to de-stress but its all in the training.

    Advice to Management

    Relax and have fun :-)


  6. "A nice work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor
    Recommends
    Positive Outlook

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    Good people, recognition of your personal achievements, keep in touch with technology and learn new skills and techniques everyday by meeting new customers

    Cons

    Target, sometimes targets can be very difficult to achieve and you have to push yourself to achieve those, making every customer happy can be sometimes difficult if you get a tough customer.


  7. "Stanley's commitment made it same will be required to keep it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England (UK)
    Former Employee - Store Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Open door hiring policy. Multicultural mix of staff and management.

    Cons

    all load is shifted downwards, even when it is quite easily manageable at middle level, with minimum resource information.

    Advice to Management

    Must get dynamic and up to date being a tech. company in soft measure and procedures. Must keep stable outlook and presence on premises to gain customer confidence. There are other ways to make net margin without pressurized selling of insurance.

  8. "Want a flourishing career in retail? Look elsewhere"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Category Manager
    Former Employee - Assistant Category Manager

    I worked at Dixons Retail full-time

    Pros

    Great supplier base with exciting technologies in some categories
    Nice people in pockets

    Cons

    Low pay
    Unclear pathway for progression
    Unprofessional buying practices
    Low morale
    No social element - rarely a staff party
    Drab working environment and uninspiring location
    Very bureaucratic

    Advice to Management

    Change your location, reward talent not sycophancy and look to great employers in your sector like John lewis and sainsburys as an example - otherwise you will continue to struggle to attract or keep the type of intelligent people who will keep your organisation afloat.


  9. "Good company to work for, trying hard to change public perceptions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Current Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    Going through a major transformation of the whole end to end operation
    Open door policy for accessing senior managers
    Friendly office atmosphere

    Cons

    Poor social scene due to location of the office (industrial estate)
    Head office building is very poor (investing in stores instead which is a positive)

    Advice to Management

    Celebrate successes more often


  10. "Work long hours, pressure to perform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Current Employee - IT Support in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    10% discount at store. Can't think of anything else

    Cons

    Long hours, no career progression prospect, continuous redundancies and managed out of business. Staff appreciated by higher management just another number. No training provided and people moved out of business due to small reasons. old building, equipment and awful IT support from India.

    Advice to Management

    Listen you your staff and appreciate the hard work they do.


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