Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated December 13, 2016
108 reviews

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108 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "U.K. Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team spirit and culture

    Cons

    Minimal training opportunities, location plus and minuses

    Advice to Management

    N/a


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hemel Hempstead, England (UK)
    Current Employee - Sales Associate in Hemel Hempstead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (Less than a year)

    Pros

    I guess the best reason to work for them is because of the 10% discount.

    Cons

    Management have their favourites and if you're not then you're screwed.

    Advice to Management

    None None None None None None None None None None None None None None None


  3. "Product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Good company, friendly culture, progressive.

    Cons

    not that I could see


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff in Edinburgh, Scotland (UK)
    Former Employee - Sales Staff in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook

    I worked at Dixons Retail full-time (Less than a year)

    Pros

    Great working environment, nice colleagues and good manager encouragement. Good discounts were also available and I was very interested in the products.

    Cons

    You need to be good at sales to do this job - I wasn't. Long hours, low pay. A long commute for me.

    Advice to Management

    I can not really give much advice. The job is the job and inevitably requires skills that I did not feel I had.


  6. "Sales- Part time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Dixons Retail part-time (Less than a year)

    Pros

    Great benefits, Good work ethic, enjoyable to work at, decent pay

    Cons

    Sales pressure, better sales interface


  7. "If you love stress, you'll thrive here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Colleague, PC World in Stevenage, England (UK)
    Former Employee - Sales Colleague, PC World in Stevenage, England (UK)
    Doesn't Recommend

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Decent discount for colleagues (10%); opportunities to progress for those good at blagging it; fairly flexible scheduling

    Cons

    Appalling rate of pay.
    Regularly expected to give up lunch hour, without getting paid for it.
    Poor training. Plenty of theory, no practice.
    Constant pressure to con customers in order to hit absurd targets.

    Advice to Management

    You wonder why everyone is leaving?! They've all had enough. Pay attention to your staff. You need them.


  8. Helpful (2)

    "Low pay, poor infrastructure, set for a fall."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Lincoln, England (UK)
    Former Employee - Sales Assistant in Lincoln, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    Decent discount of 10% across the board in Currys and PC World, although higher discount available on Apple products if trained in that field. Perks also available through 3rd parties such as EE, Supermarket gift card discount, etc.

    Training is organised well with companies they sell products for such as LG, Samsung, Canon, Apple, Google, etc.

    Cons

    Poor pay brackets considering the level of knowledge and skills expected. Top pay bracket for an "expert sales person" with specialist knowledge is lower than a till member in Aldi for example.

    The network and software the company works with is ancient, and they won't put their hands in their pockets and do anything about it. Takes over 2 minutes for an anti-virus special offer to load on the till when selected. You can imagine how fun that is with queues on Black Friday.

    No real career path, have known people be on the shop floor waiting over 15 years just to become a team leader, never mind assistant manager or higher.

    Advice to Management

    Sort out your network on shop terminals. Windows XP with two payment applications written at the same time as the OS is not excusable for the UK's top electrical store. Especially when having to leap between the two for business customers who want a sale quickly.

    Sort out your pay brackets. People shouldn't be earning more scanning a bag of veg in a supermarket compared to the knowledge and harassment your staff have to deal with.

    Increase incentive for career paths and goals. No one in the three branches I worked in felt motivated or wanted to progress. My last branch became a revolving door of employees in the end.


  9. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, forward thinking company.

    Cons

    Some legacy IT in place that needs replacing.

    Advice to Management

    Keep going


  10. "Awful compsny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job. They supply tea, coffee and milk.

    Cons

    Shocking pay rates. Unfair bonus system based on survey of customers as they leave store. Insulting pay level considering the number of targets given. Told to sell £80 tv cables customers don't need.

    Advice to Management

    Pay rates well out of line with other retailers. Non competitive. Get a TVs licence so staff can watch tv in the canteen !


  11. Helpful (1)

    "Usual Retail Expoitation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun people to work with, usually younger in age looking for a start. Relatively flexible hours if you can find someone to swap shifts with.

    Cons

    Exploitative "contracts" with holidays based on "contracted" hours, not hours worked. Regularly work over time. Progression based heavily on inflated sales figures, not on job performance. Lie/scam customers to inflate sales figures and purposefully mislead with "free month" of extended warranty.

    Advice to Management

    Watch colleagues carefully and don't rip off customers by selling misleading warranties and services that they don't need. Fight for staff pay rises based on job performance and reward support staff (warehouse, repair etc.) appropriately. Sales related bonuses don't work for people who aren't employed to sell!


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