Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated December 13, 2016
108 reviews

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108 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Very supportive and friendly staff and enjoyed working with them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in London, England (UK)
    Former Employee - Customer Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (More than a year)

    Pros

    The atmosphere is great, stores are generally large and the staff are outstanding. I have been working with them since 2008 to 2010 and have made a great friendships, its like as if we are a Family.

    Cons

    The store management do get a lot of pressure from their Area and Regional Managers and that reflects on the staff in the store as well. The managers sets strict daily targets for its staff on the shop floor and they always aim higher that its a bit tricky to achieve. The KPI's are a very stressful factors of working as a Sales Advisor.

    Advice to Management

    It would be better if the staff were given a realistic targets, rather than high predictions and low return. Make sure the KPI's are hit by allowing the Sales Advisors to perform to its best of ability, rather then keep pushing them to sell the product no matter what to the customer.


  2. "Market leading company with a bright future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)
    Current Employee - Assistant Category Manager in Hemel Hempstead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (Less than a year)

    Pros

    strong leadership, good people, good career opportunities

    Cons

    too many inefficiencies, some programmes and processes are outdated

    Advice to Management

    Pay more attention to front line staff


  3. "Generally enjoyable experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Team Leader in Cork (Ireland)
    Former Employee - Sales Team Leader in Cork (Ireland)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Dixons Retail full-time (More than 3 years)

    Pros

    - good progression opportunities for those who work hard
    - good team atmosphere in the stores I worked in
    - good infrastructure and support systems in place
    - lots of investment in store facilities
    - staff discount

    Cons

    -pay is on the low side for the industry
    -management is hit or miss in each individual store
    -high pressure environment
    -low commission


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  5. "Be as creative as you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    I have been working for PC World for almost 2 years now, and reading the reviews on here, you are all right, what it comes down to is the individual store and the management team within to how you would consider the job satisfaction.
    But if you just take what the company wants to promote from managers to colleagues then all its about is having the correct behaviours!
    However Dixons Retail has changed a massive amount over the last few years namely because of Sebastian James, the current CEO of Dixons Retail, if you look at the company 10 years ago you can tell it was all about hard selling! Making sure we sold the customers the most expensive products we could! You can see this because when you work in a store half the team have been there for that long!
    And as this was a very pressured environment and I mean very pressured, This has made it hard for people to adapt to the new management style Dixons have adopted.
    For instance, when I was a sales colleague I had two managers one who had been within the company for a long time, and one that hadn’t after sales one would say, What did you get on that sale? The other would say, what was your customers name? This as you can see is behavioural management over hard selling management.
    Now does Dixons want to rid the company of these hard selling managers that encourage colleagues to sell more? No, well that’s my opinion.
    If you are a sales colleague on the computing section, this is what the company wants you to sell with as many sales as you can:
    Computer = What Ever Happens (insurance) MacAfee Live safe and CLOUD, Mobile broadband, set up (recovery media, Personalise (create Email address etc..) Showhow (30 minute tutorial)
    So that’s 7 attachments, costing a minimum of £129 I mean if you’re buying a cheap £300 machine be prepared to spend another third! And £10 a month on insurance so you pay us another third a year! Gees.
    So although the target for these attachments is not 100% it still leaves Dixons in a place where these hard selling managers will thrive, to exceed the targets.
    Another reason you can be sure that Dixons don’t want to ditch old school managers is that there hasn’t been an assistant trainee management scheme in 4 or 5 years! Yes a cash rich company opening expanding and creating stores, a company moving forward with values and beliefs haven’t enrolled a new generation of manegent team at all!
    I mean then they expect not to be in watchdog for miss-selling! Are you kidding! Colleagues are honestly told to tell their customers,
    “We offer a great service called What Ever Happens, it means if anything goes wrong with your computer INCLUDING accidental damage then we will fix it for you if we can’t do that then we will replace it after 7 days.”
    To which the customer will more than likely say no. In which case we will say, “It might be a good idea to take it for the first month, which I can give you for free, to get you through any teething issues with the machine, then I can also give you a £10 discount on your machine, and if you don’t want to keep it I can give you a freephone number to cancel your agreement, and you’ve saved £10 to make a free phone call.
    Hmm... isn’t how the corporate side want us to sell it, however there not doing much to change that, if they were to introduce new generation of managent maybe this wouldn’t happen anymore.
    It’s all about the Customer plan, Head office get us to sell the attachments by saying, you need to get the customer story, ask lifestyle questions to find out how our services will be useful to them, so when you bring this up at the end the customer almost feels stupid saying no to an insurance because they dropped their last one, or because they had a virus and don’t want to buy our half price internet security!
    However there are pros, if you embrace what head office say to you personally then you wont get penalised for it, I’m personally very target driven and was great with sales, but I’m all about the customer, and I will only and always do what is right for the customer, I started the company 2 years ago as a college dropout (long story) from there I have progressed on to be a team leader, im now 18k which is higher than normal for a team leader in Dixons, and I know I will be able to get on the next intake of our assistant manager program.
    This company will walk over you, but only if you let them if you want to progress within this company you will need to have some sort of savvy of when to go the extra mile for the company and work both of you days of for free, and when they start to use you for long hours and this becomes expected and you gain nothing from it. You know what I mean...
    Working here for me has had it’s ups and downs, and you meet a great variety of people and are able to communicate on different levels.
    As long as this company keeps going in the same new directions, and over the next few years does more to break old habits, it really will be, “An exciting place to be”

    Cons

    Old managers make it a bad place to work.

    Advice to Management

    Get in a new generating of management, instead of getting new colleagues who do breed the right behaviors to do that job as customer champion


  6. "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Advisers in Sheffield, England (UK)
    Current Employee - Technical Support Advisers in Sheffield, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than 10 years)

    Pros

    This is an amazing place to work, full of colleagues you can learn from. Good people, a mixture of long term service and new bodies, therefore there a good mixture of competencies and skills you could take advantage of for your own development. Recognition for achievements. Professionals working together to develop great colleagues.

    Cons

    Better benefits would make a great deal of difference.


  7. "challenging and fast moving atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (More than a year)

    Pros

    every day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Cons

    managers can be too pushy, you're only as good as you're last sale.

    Advice to Management

    be more leniant


  8. "Challenging but enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Support Centre in Hemel Hempstead, England (UK)
    Current Employee - Retail Support Centre in Hemel Hempstead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than 10 years)

    Pros

    Can be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    Cons

    If working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.


  9. "You get out, what you put in."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (More than 5 years)

    Pros

    I am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Cons

    decreasing unit numbers make career growth harder without relocation

    Advice to Management

    Continue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards


  10. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dixons Retail full-time (Less than a year)

    Pros

    - Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons

    - Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to Management

    You are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.


  11. "Overall a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Sheffield, England (UK)
    Former Employee - Software Engineer in Sheffield, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 10 years)

    Pros

    Wages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    Cons

    Low level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Management

    Check numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.


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