Dixons Retail Reviews | Glassdoor

Dixons Retail Reviews

Updated June 21, 2017
110 reviews

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110 Employee Reviews

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Pros
  • I guess the best reason to work for them is because of the 10% discount (in 8 reviews)

  • Busy working environment and not for the faint hearted (in 8 reviews)

Cons
  • Poor managers, low pay, stressful job, no motivation, most of the staff want to leave (in 6 reviews)

  • Long hours, no career progression prospect, continuous redundancies and managed out of business (in 3 reviews)

More Pros and Cons

  1. "Overall a good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Sheffield, England (UK)
    Former Employee - Software Engineer in Sheffield, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 10 years)

    Pros

    Wages and benefits good/excellent once you get to mid level.
    Plenty of learning opportunities.

    Cons

    Low level employees undervalued and uniformly strictly monitored.
    Politics and poor numbers behind many decisions throughout.
    Archaic IT infrastructure, some the backbone is still AS400.

    Advice to Management

    Check numbers at every level, failings are being covered up and without good numbers you can't make the best decisions.


  2. "An experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple Expert in Glasgow, Scotland (UK)
    Former Employee - Apple Expert in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    You will work with some great people and have enjoyable days at work.

    Cons

    Every good day has a bad day, some stores have prehistoric managers with similar management styles.

    Advice to Management

    Treat staff better and they will respect you and in turn sell the things you push them to.

  3. "Retail/Business Advisor"

    StarStarStarStarStar
    Current Employee - Business Advisor in Reading, England (UK)
    Current Employee - Business Advisor in Reading, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time (More than a year)

    Pros

    Good company,You get a lot of grooming plus offers from other industry.

    Cons

    You need to work in shifts

    Advice to Management

    Cool attitude of management and i am recommending it


  4. "Good people and management"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Dixons Retail full-time

    Pros

    Commission was good on some products

    Cons

    Hours associated with airport work
    Team leaders were a bit power drunk


  5. Helpful (2)

    "Satisfactory pay, easy job but poor professional development!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Colleague in London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (More than 3 years)

    Pros

    Nice working environment!!! Pay structure is good, always bustling with people. For students they have very nice shift timings and they always acknowledge the hard work. Having worked in 2 different stores and under more than 5 different managers I can honestly say that the management depends on the store management. They always have nice number of holidays and mostly consider give the desired holidays to employees. Perks are good as they give 10% off to employees and mostly you can get items on cheaper price when they are discontinued. Always up to date with high- end technology!!! Enjoyed most of the time working there!!!!!!!!!!! Great experience as it was my first job in London after a long wait!!!!!!!!!

    Cons

    Huge challenge is sales targets. Managers keep on pushing...If you achieve your targets they push you to over- achieve it and if you don't then you will have one to one with them. Mostly managers are helpful but I have had issues related to my payment and the manager was not very helpful. Their organisational structure is designed in such a way that the lowermost employee is not able to reach the topmost boss or general manager. I had a store manager who always used to taunt me for not achieving my targets or pick up things on me- but I had no one to complain to. Moreover, they don't have proper employee development strategy. For instance, I saw some employees who were achieving their targets, were talented and had everything but were not promoted for 6 years.

    Advice to Management

    Upper management can improve a lot if they want tom improve their organisational structure and strengthen their employee power. Because, employees are assets and losing assets is losing value over time. They can build up systems to recognize the talented employees in each and every store, better their pay structure and improve the interaction or communication between the lower most employees (sales person) and the top most employees (general managers) so that they can feel their importance in the organisation.


  6. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Former Employee - Deputy Manager in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail (More than 10 years)

    Pros

    Good options for progression but you've got to work for it. Fun environment and you never get 2 days the same. Good investment in training & development

    Cons

    B2B operations lacking focus on actual businesses and what they want or need. Need to improve service levels and escalation routes for faults and issues

    Advice to Management

    Leadership have their head screwed on with regards to where they want the company to go but don't lose focus on service levels


  7. "Good place to work if you enjoy sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Current Employee - Assistant Manager in Worthing, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dixons Retail full-time

    Pros

    Busy working environment and not for the faint hearted
    Enjoy the buzz and Christmas is soooo busy and flies
    the people you work with are so varied and no day is the same

    Cons

    Constant drive about numbers it's a numbers business so being numbers orientated is key
    Job can be stressful so a small drive home is always a good idea

    Advice to Management

    Hmm ditch sq and drive margin is the only thing I'd change tbh

  8. "Good retail experience in high KPI driven environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dixons Retail full-time (More than 5 years)

    Pros

    Largest electrical retailer in the UK. Strong and regular marketing and advertising to drive footfall into stores. Opportunity to learn about technology.

    Cons

    KPI goals not aligned with overall company objectives or customer service statements. Pressure from KPIs causes a conflict on team members between selling what is right or what they need to sell.

    Advice to Management

    HO - Review how you can achieve objectives to avoid measures/KPIs that actually cripple the ability to achieve overall goals.


  9. "Great job but not the pay to match."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for sales colleagues that thrive on chasing many targets and tackling many challenges. There is a lot to learn in terms of products and services. Good bonus opportunities.

    Cons

    Poor entry level pay for what is expected of me.


  10. "Easy work but pushed to meet targets."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dixons Retail part-time (Less than a year)

    Pros

    Great co-workers. Decent pay. Good environment if you like technology.

    Cons

    Bad hours. Pushed to sell warranties too often. Some management were not worthy of their position.

    Advice to Management

    Don't be as pushy on customers in trying to sell warranties.


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