DocuSign Reviews | Glassdoor

DocuSign Reviews

Updated April 15, 2017
415 reviews

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Full-time Part-time

4.4
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DocuSign CEO Daniel Springer
Daniel Springer
20 Ratings

415 Employee Reviews

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Pros
  • Work-life balance is a reality in this company (in 26 reviews)

  • Great people, leadership and a great learning opportunity (in 27 reviews)

Cons
  • Since the company is growing so fast sometimes there are growing pains (in 26 reviews)

  • The company is growing very fast which leads to rapid changes in policy at times (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Representative in San Francisco, CA
    Current Employee - Market Development Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time (Less than a year)

    Pros

    - Surrounded by happy and motivated individuals
    - Management is very well organized and wants to see you succeed
    - Great workplace environment with the ability to have a life outside of the office
    - Great office location and facilities

    Cons

    - Growing pains to start with getting the proper equipment and technology on time
    - Not currently offering 401 k match.

    Advice to Management

    Keep hiring the right people and being transparent with the current visions and goals. Continue investing in the right people and don't take away any of the perks that make this company so great.

    DocuSign Response

    Sep 1, 2016 – Snr. Director, Employment Brand Marketing

    Thanks for taking the time to write a review. Good to hear you like the people and managers you are working with. Sorry to hear that you didn't have the equipment you needed when you started. We are ... More


  2. Helpful (1)

    "Say "Yes" to DocuSign if you get a job offer!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time

    Pros

    1. Great product and amazing growth. DocuSign is the founder and leader in the Digital Transaction Management category.
    2. Work-life balance is a reality in this company.
    3. They are committed to give back to society. The company has a very active IMPACT program and encourages everyone to participate in it.
    4. You get to work with smart people who are all team players. Most of the employees are nice to each other and are always ready to help.
    5. Go Green! The product not just makes life easy for every customer by reducing paperwork but has a huge positive environmental impact.
    6. Free food! The kitchens are always stocked with food and beverages. They also host many lunches and events in the company.
    7. Free health insurance, dental insurance and VSP for every employee.You also get HRA, Travel, FSA benefits.
    8. You get to work with a lot of new technologies which makes it very interesting.
    9. PTO is good and you also get a day off for your Birthday.
    10. DocuSign customers love the product and you will hear about it all the time. So get used to everyone talking about their experience.

    Cons

    1. It is in some ways like a startup with gaps in internal processes. Many times you need to know people from different teams to get the job done.
    2. Better parental leave policy is a must. What DocuSign offers isn't competitive to what other technology companies offer.
    3. No 401k matching at this time.

    Advice to Management

    1. Keep innovating.
    2. Need more diversity in the company.
    3. The company is growing exponentially and we have a new CEO. But please keep the company culture the same.
    4. Growing an employee's career is more dependent on the organization and manager. Please make this a company wide initiative.

    DocuSign Response

    Apr 19, 2017 – Snr. Director, Employment Brand Marketing

    Thanks for the very detailed review. And feedback. Hopefully our new employee intranet The Hub will fill the internal process gaps you mention. We will have all company content up by July or so ... More


  3. Helpful (11)

    "Chaotic Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DocuSign full-time (More than a year)

    Pros

    Docusign should theoretically be a fun/cool pre-IPO start-up but they're not. The best thing about the company is the product which is obviously very recognizable and well liked but that doesn't make the workload or office environment worth it.

    Cons

    Senior management (VPs and above) are not allocating resources appropriately which is resulting in obscene amounts of work for many teams. Workload can be offset, to an extent, with compensation, but even on that front, Docusign falls well short of similarly sized companies. On top of that, lower level employees are borderline disrespected in how they are treated and communicated to. Rather than address any of the structural issues, many senior leaders simply plug their ears and tell their employees to work more. As if 10-12 hours days aren't enough. HR doesn't help matters as I witnessed numerous occasions where employee confidentiality was not respected.

    Advice to Management

    I will note that none of this is a reflection on the new CEO (Dan Springer) who inherited this mess. I advise him to bypass his senior leaders (who will surely spin their employee's discontent into something else) and go directly to the workforce to get to the heart of the problem. I think he would be appalled by how people are being treated and how low morale is.

    DocuSign Response

    Apr 19, 2017 – Snr. Director, Employment Brand Marketing

    We are sorry to hear that your experience was sub-par, and wish you the best in your next position. Most employees give us pretty high marks for work life balance but it appears your team was ... More


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  5. "A great company that listens to all employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time

    Pros

    flexible, great management, amazing peers, highly collaborative, listens to all levels

    Cons

    -pace of change (expected as DS is growing fast)
    -benefits are not the best

    Advice to Management

    Keep up the great work and please be transparent with your direct reports. They would appreciate the vision as to why they do what they do.

    DocuSign Response

    Apr 19, 2017 – Snr. Director, Employment Brand Marketing

    Thanks for the review. We appreciate it. I agree on transparency and believe Dan Springer, our CEO, is setting a new high bar for transparency.


  6. "A Great Company to Work For!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time (More than a year)

    Pros

    - Really nice new office
    - Great people, great managers
    - Fun work environment

    Cons

    - Company keeps growing
    - Hasn't gone public...yet
    - Turnover rates is getting higher

    Advice to Management

    Do what you can to keep the good employees around. Surprise them with incentives.

    DocuSign Response

    Apr 19, 2017 – Snr. Director, Employment Brand Marketing

    Thanks for your review. What types of incentives? Please tell me more. Michael Erisman, VP, Global Human Resources


  7. "MDR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MDR in Seattle, WA
    Current Employee - MDR in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time

    Pros

    So far so good. Everyone is unbelievably nice and willing to help. Everyone ALWAYS has a smile on their face. Benefits are great. There is A LOT of training but, it makes you very well prepared.

    Cons

    -401 K match isn't there just yet

    Advice to Management

    Keep up the good work!

    DocuSign Response

    Mar 25, 2017 – Snr. Director, Employment Brand Marketing

    Love hearing about the smiles and that you think the training is up to snuff.


  8. Helpful (4)

    "Management needs to figure it out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Seattle, WA
    Former Employee - Account Executive in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DocuSign (More than a year)

    Pros

    Benefits, PTO, celebrates all holidays, great work environment, great people to work with as well. Lunch and breakfast provided most days and snacks available all day

    Cons

    Management doesn't treat teams well, don't take responsibility when they mess up or lose sales opps when interfering, company is needing to go public soon or will continue to have high turn over

    DocuSign Response

    Mar 25, 2017 – Snr. Director, Employment Brand Marketing

    Sorry to hear it didn't work out. We wish you the best and your next gig.


  9. Helpful (2)

    "Fast moving fun company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Representative in Seattle, WA
    Current Employee - Market Development Representative in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at DocuSign (More than a year)

    Pros

    Docusign is by far one of the best companies I have ever worked for. The Company atmosphere, culture and people are amazing. They hire young, energetic, fun, talented and generally awesome people so making friends will come easily. In addition, the Seattle Office is beautiful, sleek and modern with a view of the Puget Sound and Mt. Rainier. There’s always a company event happening or group you can join. It’s an exciting and fun company to work for.

    Cons

    Being an MDR is a grind
    Be prepared “to be caffeinated, in seat and ready to rock-n-roll” at 8 am sharp!
    This is a high energy, telemarketing job. Your day will be spent making cold calls and responding to emails all day. It’s pretty mindless.
    It’s an entry level, high stress, high pressure, low paying job.
    Do not take this job unless you are fresh out of college or have very little work experience.

    Micromanaged
    It’s a Big Brother type of atmosphere on the MDR Team. By that I mean the Director and Managers watch things like your time in office and out, when you went to lunch, how many calls and emails you make, etc. I think this is due to a couple different factors. The first being the team has tripled within a year and micromanaging is the only way they feel they have control over results. The second being, we’re pre-IPO with a new CEO on the “path to profitability” and there’s more pressure coming down on the Director/Managers to produce said results.
    Your day is planned for you. There are call blocks in the mornings and afternoons which are mandatory. There is also a call minimum of 30+ calls a day which the Director and Managers check daily. You will get praised or reprimanded on your call volume.
    So if you like being an autonomous worker, this job is not for you.

    Competition - “Building your Brand”
    The competition to move up and get promoted is fierce.
    Your reputation and likability are more important than your results.
    To get promoted you need to make the right connections and "play the game” to move up.
    Do not rock the boat or speak up about things you do not agree with. Dissent is not allowed, will be remembered and not tolerated.
    More men are promoted than women. (This may be due to an imbalance in the gender makeup of the sales force but still, it’s noticeable.)

    Advice to Management

    Relax
    Make the job fun
    Lighten up on the pressure or pay more

    DocuSign Response

    Mar 25, 2017 – Snr. Director, Employment Brand Marketing

    Thanks for the very detailed review and feedback. We will be sure to share this.


  10. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Seattle, WA
    Former Employee - Senior Account Executive in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DocuSign full-time (More than a year)

    Pros

    Good product, good field people

    Cons

    Middle management more focused on numbers rather than helping staff, team-building or satisfaction of the customer. Weakest area is post-sales account management.

    Advice to Management

    Its about the customer.

    DocuSign Response

    Mar 25, 2017 – Snr. Director, Employment Brand Marketing

    Sorry to hear it didn't work out Best of luck at your next gig.


  11. "SDR Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDR in Seattle, WA
    Current Employee - SDR in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DocuSign full-time (Less than a year)

    Pros

    great culture and training provided

    Cons

    the SDR position is paid significantly lower than the average SDR in Seattle.
    Can be mundane and repetitive

    DocuSign Response

    Mar 25, 2017 – Snr. Director, Employment Brand Marketing

    Glad to hear that you like the culture and training program.


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