38% would recommend to a friend
(646 total reviews)
40% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay Poor Management Understaffed 24/7 Unsafe Work Environment Mistreatment ( Animals and Employees)" (in 65 reviews)
- "Pay was low and opportunity limited." (in 53 reviews)
- "The managers do not care about the dogs" (in 14 reviews)
- "Bad training" (in 9 reviews)
- "Also, minimum wage is not enough for all the things you do." (in 9 reviews)
Ratings by Demographics
This rating reflects the overall rating of Dogtopia and is not affected by filters.
Found 646 of over 667 reviews
Updated Nov 29, 2023
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- 1.0Nov 15, 2023DirectorCurrent Employee, more than 5 yearsPhoenix, AZ
Not too much… Really not much
Culture is terrible. Turnover is awful and the chairman and the board turn their eyes away from issues. The company lies to franchisees from the start on how much ROI and cost truly is. They are corrupt in building and forcing an enrollment service that has proven over and over that it doesn’t drive sales. Making people sign leases that are not affordable and forcing a buildout that is not going to make the overall investment profitable. Overselling territories!
- 2.0Nov 29, 2023Canine CoachCurrent Employee, less than 1 year
You get to meet and be around all sorts of dogs Coworkers and management are very friendly and welcoming Work/Life Balance is good
Dogs frequently get extremely violent towards each other and coaches do nothing to fix the issue besides saying "No" to the dogs once. The "playroom" is their bathroom, bedroom, and playroom so each dog is constantly sick. There is no outdoor section for the dogs to pee and poop and they are encouraged to do so in the playroom. Almost the entirety of your shift is spent cleaning it all up. Horrible ventilation meaning once a dog poops, it's the only thing you're gonna be smelling the rest of your shift. Job listing stated that you would get to play games and activities with the dogs, but none of that is actually true. Each worker I've trained with has told me different things that have contradicted what all the others say.
- 3.0Oct 29, 2023Canine Coach, Rover, Shift LeadFormer Employee, more than 1 yearJacksonville, FL
-DOGS! you will have favorites, especially the regulars and their pet parents. - The Team. “One team one dream” we are all in this business because we love dogs. - Flexible schedule but will likely fluctuate between AM and PM shifts
- The facility and equipment is in dire need of repairs, replacements, and FUMIGATION. - Owner prioritizes revenue and optics over safety and mental health of both dogs and coaches - Owner lies and purposefully instigates tension between shifts, claiming there “isn’t enough competition” - No HOLIDAY PAY
- 5.0Aug 18, 2023Canine Coach, RoverCurrent Employee, more than 1 yearRedmond, WA
From management to coworkers, everyone is very warm, accommodating, welcoming, and supportive. Like most things, if you put in the effort (show up on time, work hard, be positive), there is tons of room for growth when it comes to salary and job positions. Playing with dogs all day isn’t too bad either ;)
Dog daycare is a more laborious job than most expect. It’s lots of physical work and can be overstimulating at first. This is not a con but for clarity: they are flexible when it comes to schedule, time off, but not when it comes to calling out sick. Because of how Dogtopia runs, every person is crucial, if you call out sick, you are putting a hole in the system and they can’t run properly. If you are someone to often call out sick unexpectedly, this is not the job for you. Training is extensive (as it should be), so be aware of that and stay on top of it.
- 2.0Oct 16, 2023CoachFormer Employee, more than 1 yearPlano, TX
The owners would listen to my ideas and use them.
They had one coach with 50 or more dogs. People got bite often I got bite three times and was tried by dogs. They wouldn't give bathroom breaks when ask, lunch breaks when asked. The manager thought she new everything. The owners would bring there kids to work on days of it made our job a lot harder. They cared more about money and dogs than the people working.
- 5.0Oct 4, 2023Canine Coach, RoverFormer Employee, less than 1 yearCary, NC
The people at this location are the literal best. Open communication Owners and managers actually care more about the dogs than money, love them
Pay it's kinda sucky for the amount of work. Not everyone puts in equal effort in the rooms Some aren't dog savvy
- 3.0Aug 14, 2023Operations ManagerFormer Employee, more than 1 yearFrisco, TX
You form bonds with the dogs you see all the time and get to play fun games with them and do fun activities. The staff is super sweet and friendly. I loved this job a lot.
Not a lot of opportunities for growth and no benefits unless your management. Each store is different but the owners at the location in frisco blamed everything on staff and we were very under appreciated. Not everyone would pull their weight and would cause the rest of us to pick it up. We were also constantly stressed due to the owner not scheduling enough people for us to get through the shift without stress because of money.
Dogtopia Reviews FAQs
Dogtopia has an overall rating of 3.0 out of 5, based on over 667 reviews left anonymously by employees. 38% of employees would recommend working at Dogtopia to a friend and 30% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
38% of Dogtopia employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dogtopia 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.