Dollar Bank Reviews

Updated May 9, 2021

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3.3
56%
Recommend to a Friend
81%
Approve of CEO
Dollar Bank President and CEO James J. McQuade
James J. McQuade
63 Ratings
Pros
  • "gain experience, work life balance(in 14 reviews)

  • "You can meet a lot of great people at the branches(in 13 reviews)

  • Cons
  • "Low pay, passed for career advancement(in 19 reviews)

  • "If you are not a favorite of upper management the likelyhood of getting promoted is slim(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Great company to work for!

      Oct 22, 2020 - Personal Banker in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They invest in their employees. They want you to succeed and they focus on promoting internally. If you put the work in, you get a lot out.

      Cons

      I can’t think of a single bad thing.

      1 person found this review helpful
    2. 5.0
      Current Employee, more than 3 years

      Great Place to Work

      Mar 19, 2021 - Personal Banker in Mentor, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome management. Great team. Good atmosphere.

      Cons

      Pay is lower than industry leaders.

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    3. 2.0
      Former Employee, more than 10 years

      Stay Far away from the Branches....

      Apr 20, 2021 - Assistant Manager in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Coworkers, Christmas party, PTO

      Cons

      Branch Support is anything but supportive. I was with the bank for several years and have never seen it so bad. The disrespect is unbelievable. Many well respected Branch Management employees left due to their Regional Manager and the overall lack of support of “Branch support”. They wonder why the Branches are SO understaffed and why there is barely any floats left in the float pool. Every quality branch employee seems to leave the bank entirely, or end up working their way back office. What does that tell you? Poorly run department due to the lack of leadership. If your a woman...goodluck. They have one particular younger regional who has said the most inappropriate comments to women and gets away with it!!!!

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    4. 2.0
      Former Employee, more than 3 years

      Don't expect much if you're female

      Jan 25, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers. Branch Staff. That's about it!

      Cons

      Where does one begin? Branch Support is anything BUT support. "Keep doing what you're doing" is the typical way that the regionals address their managers, when you ask about possible promotions, or advancement. There is no merit scale. It is based on how upper management feels about you. If they like you, you will get promoted. If not, you'll stay stagnant for all of eternity, but "Keep doing what you're doing." If you are a female manager, expect to wait an extra 2 to 3 years for a promotion, no matter how hard you work for your branch. The regionals are a tight knit group that will be nice to your face and immediately throw you down to the depths of hell if you cross them, or make a mistake. They are so out of touch from their Branch Managers. Additionally , the one that controls the regionals is even worse. Rules with an iron fist and has NO clue what happens in the branches. He has his favorites and if you are not on that list, forget about moving forward. The sad part of that statement is, there are multiple people that could fall into that role. Turnover is terrible for many of the reasons listed above. They do not care if your branch is staffed. "Figure it out" is the mentality.

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      4 people found this review helpful
    5. 2.0
      Former Employee, more than 1 year

      Maybe it depends on the location

      Mar 25, 2021 - Full Time Bank Teller in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had a lot a great coworkers. The hours were okay too. I will say that if you wanted to work your way up it was not too hard which was great.

      Cons

      I don't know if it's based on location or what but it really took a serious mental and physical toll on me by the time I was ready to leave. My branch had a lot of turn over and it was really hard working open to closes with us being one of the busiest locations in Ohio. One time a floater did not show up, we requested help from the main office and got nothing...on the first of the month. I was the only teller, for the first of the month. Really appreciate my regional manager and the poor new CSR who just seriously helped me with all the customers both drive through and front counter. Also so lucky that a lot of our great regulars came in and were so understanding.

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      1 person found this review helpful
    6. 3.0
      Current Employee, less than 1 year

      Okay Company

      May 9, 2021 - Operations Supervisor in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Other employees are mostly nice to work with. For me the pay is decent, however I feel like it could be better for what the bank brings in.

      Cons

      Feels very old school, technology is incredibly archaic.

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    7. 5.0
      Current Employee, more than 5 years

      A very family orientation workplace

      Jan 28, 2021 - Current Employee in Canton, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Dollar Bank Servicing Center in Canton has a very family like work atmosphere where every cares and is willing to help out everyone regardless of position or department. Pre-Covid there used to be food days, birthday/retirement celebrations that included cake and ice cream socials for employees. Matching 401(k) with additional year-end contributions up to 3.5% if the Bank meets objectives.

      Cons

      Some of the entry-level positions have a lower salary but the Bank is working hard to bring these up to the industry average. The benefits however are very affordable and provide great coverage.

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    8. 3.0
      Former Employee, more than 1 year

      Great "Old School" Company with a Modern Flare

      Mar 23, 2021 - IT Asset Analyst in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Dollar Bank is a family. While the Bank has grown substantially in the last decade and the business is modern in all ways, it still has an old time feel. People stay there a LONG time, but my role just wasn't right for me (my fault, not theirs).

      Cons

      Some of the systems in place are outdated and there are management roles filled from within based on tenure rather than qualifications.

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    9. 2.0
      Former Employee, more than 5 years

      If you're a male, you're set.

      Jan 22, 2021 - Assistant Branch Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Banker's hours, not commission based so no high pressure sales numbers to meet.

      Cons

      Gender biased - if you are a male, you will get promoted much quicker and will be paid more as well. There is definitely a boys club atmosphere despite a large portion of the company being female. Upper management is very male dominated and very full of cliques. They care more for themselves than the people who work under them. They will tell you how lucky you are to work there because they are not commission based, and because of that you should never ask for more money. Yes, you are underpaid but you don't have to sell! You should be grateful for the pittance we provide.

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      4 people found this review helpful
    10. 3.0
      Current Employee, more than 1 year

      Decent place to work in the beginning

      Apr 13, 2021 - Customer Service Representative in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to get along with other people

      Cons

      Upper Management needs to communicate better

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    Viewing 1 - 10 of 210 Reviews

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