Dollar Bank Reviews | Glassdoor

Dollar Bank Reviews

Updated March 25, 2019
163 reviews

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3.0
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Dollar Bank President and CEO James J. McQuade
James J. McQuade
38 Ratings

Employee Reviews

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Pros
  • "Work life balance, pay is very good, 401k is exceptional" (in 11 reviews)

  • "You can meet a lot of great people at the branches" (in 13 reviews)

Cons
  • "Dreadfully low pay which is exponentially worse if you work your way up in the company" (in 15 reviews)

  • "Certain branch managers do whatever they want based on who they are close with in branch support and upper management" (in 14 reviews)

More Pros and Cons

  1. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS in Stow, OH
    Current Employee - CSS in Stow, OH
    Recommends
    Approves of CEO

    I have been working at Dollar Bank full-time (Less than a year)

    Pros

    Fun staff, good training, and progressive environment.

    Cons

    Smaller bank, customers can be weird.


  2. "A place to go to use as a jumping pad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Programmer Analyst
    Former Employee - Senior Programmer Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dollar Bank full-time

    Pros

    You can be your own architect/programmer as there is no one in charge of the overall design. Benefits are good and you get bank holidays.

    Cons

    Very below market pay. Outsourcing applications. Say they are agile but in reality not so much. Unreasonable time constraints. People get promoted who really should not be, especially after they fail.

    Advice to Management

    Invest in Agile training and make it stick. Add an architect.

  3. "Great place to work so long as you have previous experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dollar Bank full-time (More than 3 years)

    Pros

    Overall the residential lending department was a great place to work and my management team was very knowledgeable and forth coming with assistance.

    Cons

    very small organization had a hard time rolling out new technology. If I didn't have previous experience I don't think I would have been able to achieve my goals on their training alone.


  4. Helpful (2)

    "Overworks and underpay"

    StarStarStarStarStar
    Current Employee - Operations Specialist
    Current Employee - Operations Specialist

    I have been working at Dollar Bank full-time

    Pros

    Benefits and steady schedule are nice

    Cons

    Management will overwork you. Undermine you and underpay you.


  5. "Ethics in banking starts here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than 3 years)

    Pros

    Work life balance, pay is very good, 401k is exceptional.

    Cons

    None at the moment I can think of.

    Advice to Management

    Ensure we keep to the values of do what's right. It's what makes us who we are.


  6. "No complaints"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Dollar Bank full-time (More than a year)

    Pros

    I have nothing bad to say about the company.

    Cons

    no cons to speak of


  7. Helpful (4)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Employee
    Current Employee - Branch Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dollar Bank full-time (More than 3 years)

    Pros

    Enjoyable culture, fun coworkers, great training program, no crazy sales pressure, the work itself is enjoyable when there isn’t too much of it

    Cons

    Constantly short staffed. Not really getting any breaks and not being able to meet customers’ needs in a timely manner takes its toll on you. Certain branches are set up to rely too much on machines to help customers, and the departments that could change that refuse to do so. They seem out of touch with what is actually going on in the branches and what customers actually want. This plus the short staffing can make for a lot of customer complaints throughout the day. Without breaks, this gets exhausting.

    Advice to Management

    Do whatever it takes to get good employees to come and stay here. This could be (and used to be) and amazing place to work with the right staffing. I don’t know if starting salaries need to be increased or if we just need to advertise our jobs better, but something has to change. Work to keep good employees here with meaningful raises and recognition.

  8. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Hours were flexible, but they more so benefitted the customers not the employees.

    Cons

    Turn over and Saturday hours.


  9. Helpful (1)

    "Love this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Pittsburgh, PA
    Current Employee - Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than 5 years)

    Pros

    Supportive regional managers, clear expectations, compensation based on actual performance, not perceived performance.

    Cons

    I wish pay was better, but willing to trade lower pay for heavy sales pressure. I have also had a lot of staffing challenges - it takes a really long time to fill a position when somebody from the team leaves.

    Advice to Management

    Do more to add staff when needed - job fairs, employment boards, etc.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Pittsburgh, PA
    Current Employee - Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than 10 years)

    Pros

    The new group of regional managers have done a great job. Sean, Matt and Kim have all stepped up and done a great job continuing the mission of Dollar Bank. I feel they will an asset to the bank in the long run. The pressure is very minimal and goals are attainable. If people aren't able to reach them, they aren't trying and complaining on a message board rather than making calls. This is the best company I have worked for and will be here for many years to come.

    Cons

    This is an excellent company to work for. There wouldn't be cons that I can come up with. This bank listens to it's employees a d rewards people that do their job.

    Advice to Management

    Continue on the road. People on here are just upset because they aren't committed to their jobs and want do play on their phones all day. Had they done any research, they would see the bank offers salaries at or above what you could get at other Banks.