Dollar Bank Reviews | Glassdoor

Dollar Bank Reviews

Updated August 17, 2018
147 reviews

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3.0
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Dollar Bank President and CEO James J. McQuade
James J. McQuade
28 Ratings

147 Employee Reviews

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Pros
  • "For the most part there is an above average work life balance" (in 10 reviews)

  • "Loyal and Caring Atmosphere, Great People," (in 12 reviews)

Cons
  • "Low pay compared to other banks, due to being mutual" (in 14 reviews)

  • "Used to be an awesome place to work up until Upper management has changed for the worse" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Custodial Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Custodial Engineer in Pittsburgh, PA
    Former Employee - Custodial Engineer in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dollar Bank full-time (More than 5 years)

    Pros

    Pretty good place to work.

    Cons

    None that I can think of.


  2. "Senior Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Dollar Bank full-time

    Pros

    It's an okay company.

    Cons

    Pays lower than other banks. Turning into a company that shows importance on sales than customer service.

  3. Helpful (1)

    "Promising future but troublesome past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dollar Bank full-time (More than a year)

    Pros

    New faces, new attitudes, and a new directive to modernize.

    Cons

    Years of poor management and nonexistent documentation, training, accountability and cooperation between departments has left the operational structure in shambles.

    Advice to Management

    If you're going to grow your business, you'd better get your ducks in a row quickly.


  4. Helpful (1)

    "Don’t waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dollar Bank full-time

    Pros

    You’re being paid and that counts for something.

    Cons

    Management is out of touch. Most people don’t acknowledge you exist. It’s a boring low paying job but it’s a job right.

    Advice to Management

    More progressive management would be great


  5. "Great experience and instruction in a variety of areas allowing for full customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than a year)

    Pros

    Variety in hours and positive team atmosphere to encourage growth and development personally and in career

    Cons

    High turnover and busy atmosphere. In general there is always more to get done.

    Advice to Management

    Increase in wages would be nice but mainly develop sense of ownership of the work and/or sense of importance at the base level


  6. Helpful (5)

    "A once great place to work has taken a huge fall from grace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dollar Bank full-time (More than 8 years)

    Pros

    The people and the camaraderie and the events that are held consistently to keep those internal relationships going, health benefits, vacation policy.

    Cons

    Dreadfully low pay which is exponentially worse if you work your way up in the company. That’s not a typo. Employees who work their way are awarded thousands less than their peers brought in from the outside with similar or less experience.

    Management has adapted a new sales culture never before pushed at Dollar Bank. A once customer-driven bank is now nothing more than a cheap mini clone of Wells Fargo—foaming at the mouth for more numbers and cross-selling of ancillary products with ZERO reward for employees who excel, except for faster promotions for those who excel and pay no attention to ethics.

    Dollar Bank wants to be a player with the bigger banks and finance companies but refuses to pay their employees a proper wage for performing as such. No one works on commission, meaning you’re compensated no more regardless of production volume, but management still expects aggressive and unreasonable sales goals.

    I was once excited about the idea of spending my career there, but this once-respected regional employer stopped practicing what they preached.

    Advice to Management

    Clean house at the regional management level, re-look at your values, and compensate your employees


  7. "Even when you excel, favoritism will tear you down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Cleveland, OH
    Former Employee - Relationship Manager in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dollar Bank full-time (More than a year)

    Pros

    1. Corporate experience
    2. Relationship building

    Cons

    1 Pay
    2. Favoritism
    2. Upper management

    Advice to Management

    Don’t be racist, and have respect for everyone. Promote those who deserve it

  8. Helpful (2)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time

    Pros

    Senior Management are helpful and insightful
    You make your own path

    Cons

    Pay but who doesn’t want more? So not really a con just the world we live in.

    Advice to Management

    Keep creating opportunities for talented employees


  9. Helpful (3)

    "Best company you could ask for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Pittsburgh, PA
    Current Employee - Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than 10 years)

    Pros

    The pay is at or above market rates. They are accommodating when things occur in your life. They listen to employees concerns and act immediately. Upper management is approachable with anything you bring them. 401K matinch and they became giving end of the year distributions to your 401K depending of the profits of the bank. This is a huge benefit.

    Cons

    While there are always difficulties with a y job or company, they issues you may have are so minut that it's not a concern.

    Advice to Management

    Continue the course. I look forward to working here for a long time.


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time (More than 10 years)

    Pros

    Excellent training program, good work/life balance, many opportunities to advance if you work hard.

    Cons

    Technology lags behind in many areas, communication between departments is lacking.


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