Dollar Bank Employee Reviews about "low pay"
71% would recommend to a friend
(111 total reviews)
James J. McQuade
91% approve of CEO
Found 111 of over 317 reviews
Updated Nov 20, 2023
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "the benefits are great and the company functions are nice" (in 30 reviews)
- "Many great people are leaving...witch is changing the dynamics of the company... if it's not broke don't fix it" (in 22 reviews)
- "Training is excellent and co" (in 16 reviews)
- "Most of the employees are friendly and personable" (in 14 reviews)
- "Easy to move up and good job security" (in 12 reviews)
- "Low pay and not that much of a raise" (in 55 reviews)
- "It is based on how upper management feels about you." (in 24 reviews)
- "Low salaries, not much growth within branches" (in 18 reviews)
- "Poor management." (in 18 reviews)
- "A lot of branches only run on 2 managers, which makes it impossible to make sure the branch is covered." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of Dollar Bank and is not affected by filters.
Reviews about "low pay"Return to all Reviews
- 1.0Oct 18, 2018Anonymous EmployeeFormer Employee, more than 3 years
If you work downtown you will have true bankers hours. You can meet a lot of great people at the branches. You don't have to take work home with you. The job is easy unless you move into a management role where you just get more and more piled on you without the pay you deserve.
Pay and benefits are laughable even with recent improvements. You will still make far under the standard pay for your position and even less if you are a woman or a person of color. They forbid you to talk about pay so you don't realize how crazy the gaps are between what people get paid. Certain branch managers do whatever they want based on who they are close with in branch support and upper management. There are branch managers who are employed by Dollar Bank who are blatantly racist, sexist, incompetent, verbally abusive to employees and drive away a large amount of employees however continually get promoted based on who they know. Branch Support will act like they want to listen to your concerns but will never do anything about it. They will leave your branch incredibly understaffed and expect you to just deal with it. Forget taking lunches, you are expected to just eat behind the teller line or not at all. HR Dept claims they don't even have to give you a lunch. The amount of turnover is insane. Every assistant manager I met absolutely hated their job and felt overwhelmed and taken advantage of. Dollar Bank is a boys club, forget about real advancement if you are a woman.8
- 3.0May 20, 2020Senior Personal Banker SupervisorFormer Employee, more than 3 years
Regular hours. 3 work events a year average. Good co-workers (if you're lucky).
Had to make cold calls, sometimes after hours during customers dinner time. Poor upper management. If you get a bonus it goes into your 401K only. Management will often side with the abusive customers over the branch employees. Poor technology, and even when it's upgraded it's years behind everyone else. Low pay for the amount of work you are expected to do. Pay raises with promotions are very meager. CEO that sees only what he wants to see. Forced to resume the work day even after the branch is robbed. Owed overtime pay to several current and former assistant managers and only repaid it after a court battle (and discouraged employees from taking owed money).1
- 5.0Sep 4, 2023Relationship ManagerFormer EmployeeMaple Heights, OH
Dedicated to training enjoyed and promoting from within
Low base pay and it's difficult to voice concerns to senior management
- 2.0Sep 13, 2016Assistant Branch ManagerCurrent Employee
Training is ok. Company events are fun. employees are great people. Laid back. Gym reimbursement. Branch Support is good, if they like you.
Challenging to move up internally. If you do get promoted you're paid significantly less than someone with less experience externally... Which causes massive turnover. A lot of unnecessary paperwork. Pay is SO LOW compared to other banks and companies its worth getting the experience and leaving. Pension is frozen. Upper management need to start investing more in the younger employees rather than catering to the people retiring in the next 5 years. Very old minded. No set amount of sick days or personal days.... Upper Management gets bonuses that are ridiculously high. Doesn't add up. You have to do a lot of kissing butt to get anywhere in this place. If one upper management person doesn't like you.... Goodluck with your career. Very political. If you're a woman..... GOODLUCK.5
- 4.0Nov 15, 2016Lead Teller SupervisorFormer Employee, less than 1 yearSewickley, PA
Training is excellent and co-workers are willing to help.
Low pay grade and often short staffed. High turn over3
- 2.0May 29, 2018Anonymous EmployeeFormer Employee, more than 8 yearsPittsburgh, PA
The people and the camaraderie and the events that are held consistently to keep those internal relationships going, health benefits, vacation policy.
Dreadfully low pay which is exponentially worse if you work your way up in the company. That’s not a typo. Employees who work their way are awarded thousands less than their peers brought in from the outside with similar or less experience. Management has adapted a new sales culture never before pushed at Dollar Bank. A once customer-driven bank is now nothing more than a cheap mini clone of Wells Fargo—foaming at the mouth for more numbers and cross-selling of ancillary products with ZERO reward for employees who excel, except for faster promotions for those who excel and pay no attention to ethics. Dollar Bank wants to be a player with the bigger banks and finance companies but refuses to pay their employees a proper wage for performing as such. No one works on commission, meaning you’re compensated no more regardless of production volume, but management still expects aggressive and unreasonable sales goals. I was once excited about the idea of spending my career there, but this once-respected regional employer stopped practicing what they preached.9
- 4.0Oct 29, 2021Branch ManagerCurrent Employee, more than 3 years
Dollar Bank truly is a company that cares about its employees and its customers. Great work environment and great work life balance
Smaller bank so the pay is not competitive and they are behind in regards to operations and technology. Too conservative as a company