Dollar General Reviews
33% would recommend to a friend
(13353 total reviews)
Todd Vasos
30% approve of CEO
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Found 13,353 of over 14K reviews
Updated Nov 30, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people I work with are great and we have some really great customers as well." (in 489 reviews)
- "Great coworkers and the hours used to not be a problem until we were told to cut back." (in 341 reviews)
- "Great employees and i love the atmosphere and all of my customers that i come into contact with every day" (in 141 reviews)
- "Poor management( was ridiculed for not collecting enough donations and was done so in front of others)" (in 553 reviews)
- "Managers have to work over 60 hours a week just to stay afloat because of budgets" (in 526 reviews)
- "The hours are long and sometimes you don’t always have the same amount of days off" (in 471 reviews)
- "Oh and if you have kids you cant be a parent anymore because there is no work life balance." (in 326 reviews)
Ratings by Demographics
This rating reflects the overall rating of Dollar General and is not affected by filters.
- 5.0Oct 7, 2023Reach Truck OperatorFormer Employee, less than 1 yearMarion, IN
Pros
You get to drive around and move pallets.
Cons
I don't really have any everyone was nice.
- 1.0Nov 27, 2023Assistant ManagerCurrent Employee
Pros
- My coworkers are really nice - Customers can be really nice and tend to say how appreciative they are of our employees
Cons
- The pay for the amount of work they expect you to do - Stores are given 120 hrs a week to split between 8 people and the wonder why stock isn’t being pushed - Multiple times throughout the week, employees are forced to work ALONE for a solid 5-6 hrs. If you can’t get stock out, check out customers, and manager an entire store AT THE SAME TIME, you will get talked about and that your “a lazy worker” - The cameras NEVER work and they refuse to add any on the outside of the store (which is why we get robbed so much) - It’s so unsafe, I’ve had many dangerous and unsettling experiences at my workplace and I was told “it happens everywhere, your fine” by management - NOBODY CARES ABOUT YOU, it don’t matter how many years you been there, how hardworking you may be, the company does not care about you not one bit. Your literally just another clog in the money machine making sure they’re well fed while your overworked, overlooked, and miserable. - If you’re a manager? Forget ab it, your gonna basically LIVE at the store with no extra bonuses, acknowledgement, or anything, you’ll literally be a worker they can make do everything and then threaten you with losing your job if you don’t do it.. sounds fun right?
- 3.0Oct 1, 2023Sales Associate/Key HolderCurrent Employee, less than 1 yearHolland, MI
Pros
Friendly store manager Friendly customers Ability to learn new things Able help customers find things 30 minute break
Cons
Couldn't always get products stocked since I was on register also helping customers check out. Customers didn't always see bell to push for service Store manager plus her assistant left for another job almost at the same time leaving us with one other assistant manager and short of regular employees. The district manager didn't give us a new store manager right away so things were really stressful and had to close the store to be able to stock. New store manager didn't work longer hours to help us out plus she started making strict rules even though we were great employees. Customers would open food products such as food or drinks and not pay for it. We'd find open packages laying around daily. Customers would make the store messy sometimes and not put things back where they'd find it. They didn't always put away their carts either. Customers came in at the last minute of closing to shop. The company hires inexperienced store managers.
2
Dollar General Response3moThank you for the feedback. While we are disappointed to hear about your experience, we will be sure to include your feedback as we continue to improve our internal processes and leadership.
- 2.0Nov 28, 2023Independent ContractorCurrent Employee
Pros
Flexable Schedules, decent pay, good benefits, employee assistance programs, tuition assistance.
Cons
Frequently understaffed, some locations have trouble opening daily due to understaffing, company doesn't care locations are understaffed creating hazardous working conditions.
Dollar General Response4dThank you for the feedback. While we are disappointed to hear about your experience, we will be sure to include your feedback as we continue to improve our internal processes and leadership.
- 2.0Sep 1, 2023Sales AssociateCurrent Employee, less than 1 year
Pros
They are so desperate that I got hired less than a week after submitting my application and had my first shift not even a few days later. IF the self-checkout is fully operational (i.e. the machine can take card and cash) then its one less thing to worry about.
Cons
The pay is abysmal (at my location you get paid $10.50 /hr as a sales associate, which isn't great, but other locations have it WAY worse.) You will be with 1 other person (provided you're a sales associate) aka the keyholder. If you are a keyholder you will be alone if nobody can come in and help, and the hours are insane. I've not even worked for 3 months yet and I've seen 4 people get hired and quit. Our current staff is at ~5 workers including the Store Manager. You WILL get burnt out, especially if you're working 30-40 hours a week like I was. I've seen about half of my coworkers cry because of stress. When Fresh Truck gets here, it's like hell hath been unleashed onto our store for 3 hours as we try to man the front and get the perishables in. The machines like to go offline quite often and will need to be reset at LEAST 1x a week.
6Dollar General Response3moWhile your perspective is unfortunate, we appreciate your feedback and will be sure to share this review with our internal team to improve our team roles in the future. Thank you!
- 3.0Nov 16, 2023Store ManagerCurrent Employee, more than 3 yearsKnoxville, TN
Pros
It’s the fastest growing retailer in the country They have informational reference materials that are helpful. Now that Vasos is back, according to his memo, he seems to have some really solid plans for the stores.
Cons
There are arbitrary beaurocratic rules that are prioritized, like getting customers to fill out surveys online that are INCREDIBLY difficult to get to and only count if the customer chooses 5 stars for every question, including questions about pricing and store policy that’s out of your control. So if the customer wants to fill out this survey, they have to navigate to a url, type in a very long alphanumeric code, and go through several prompts that are frustrating and difficult before getting to a survey that only counts if they select a perfect score for every question. These surveys are a huge metric that has to be met yet they do absolutely nothing for anyone.
- 4.0Nov 26, 2023Sakes AssociateFormer Employee, less than 1 yearPleasant Hill, OH
Pros
Supervisor was great and not a micromanager and was encouraging. She did the best she could with what she was given.!
Cons
Co-workers who don’t do their job on previous shift, so you do a lot of fixing others job. Pay was a major con and so was the amount of strenuous work on your back.