Dollar Thrifty Automotive Reviews | Glassdoor

Dollar Thrifty Automotive Reviews

Updated September 15, 2017
40 reviews

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Scott Thompson
12 Ratings

40 Employee Reviews

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Pros
Cons
  • Hertz customer service leaves something to be desired (in 9 reviews)

  • High turnover, lazy upper management (in 5 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ontario, CA
    Former Employee - Customer Service Representative in Ontario, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dollar Thrifty Automotive full-time (More than 5 years)

    Pros

    High pay, medical Benifits, close to home

    Cons

    Long hours, Stress, Poor management, Racist Management, I had a bachelor degree while my manager had a high school diploma. She was scared that I may take her place.

    Advice to Management

    Stop being races , if the employer is not from your race


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dollar Thrifty Automotive full-time (More than 10 years)

    Pros

    Free car. And free gas

    Cons

    Use unethical sales techniques to trick their customers. Into buying extras

    Advice to Management

    Scott Thompson left years ago

  3. Helpful (1)

    "Car return agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Return Agent in Houston, TX
    Former Employee - Return Agent in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dollar Thrifty Automotive (More than a year)

    Pros

    At some time they would give us commission

    Cons

    Hot atmosphere in summer. Bad management. They give little to none in commission since management was replaced. We would always be short in cars giving customers a great disadvantage. We would constantly have to ask hertz, the mother company for borrowed cars and would deny us creating lots of mad customers to deal with


  4. Helpful (1)

    "Over worked/under paid!(Austin licensee location specifically)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Austin, TX
    Former Employee - Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dollar Thrifty Automotive full-time (More than 5 years)

    Pros

    Car privilege, nice fleet, new facility, some of the employees, set schedule, and the sexy milf working directly for the owner!

    Cons

    No raises EVER! High turnover, lazy upper management. No retirement 401k or bonuses. Stressful situations, poor fleet planning, try and change you. Oh and crap Christmas parties.

    Advice to Management

    The ones who work and break a sweat keep doing it your employees will love you. Lazy ones in the office enjoy your comfortable spot you're obviously content making very little money and going no where in life.


  5. Helpful (1)

    "VSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VSA in Dallas, TX
    Current Employee - VSA in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dollar Thrifty Automotive full-time (More than a year)

    Pros

    the weekly pay really that's pretty much it

    Cons

    Overworking of vsa, poor communication between magnagement and vsa.

    Advice to Management

    I work at the love field location and there is NO organization when it come to the VSA department. They can't keep vsa weather it's from bad communication on pay, policies or what cars need to be cleaned for blue Chip guest. And a lack of help we have one manager that helps but we should have vsa to do the work not management. Also a general lack of accountability on management for their mistakes. Employees always gets the blame.


  6. Helpful (1)

    "Exit gate security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dollar Thrifty Automotive full-time (More than a year)

    Pros

    The only thing good about this job is that the people that you work with non management this place needs a union and bad

    Cons

    They lied to the customers steal steal their money and most managers are afraid to lose their jobs

    Advice to Management

    Lighten up let the people do their jobs and have cars ready for the customers


  7. Helpful (1)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    We got paid every Thursday I can't think of anything else.

    Cons

    I'd be here all day I'll start off by saying the management was horrible there was lack of communication. If a issue happened my managers would take their sweet time coming to resolve the issue by the time they would arrive the customer and I have already resolved the issue.

  8. Helpful (3)

    "Nothing good about this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instant Return Representative
    Current Employee - Instant Return Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dollar Thrifty Automotive full-time (Less than a year)

    Pros

    Working the night shift gives you plenty of opportunity to search for other employment during the day.

    If you love non-stop stress and headaches, this is definitely the place for you.

    Cons

    Everything.

    Literally everything.
    No opportunities for career advancement
    Pay never increases
    Shift & Schedule are constantly being changed and you're forced to comply.
    You never just do your job, you play every position, Including manager with no additional pay or promotion.
    Hertz controls DT operations, so DT operations comes 2nd to Hertz... which is a very stressful thing
    Customers yelling, throwing things at you, and threatening you everyday because they didn't pay attention to the rental contract or some slimball rep actually scammed them out of money... which happens everrrryyyydayyy, allllll dayy.

    Advice to Management

    Just shut down the company.


  9. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Dollar Thrifty Automotive full-time

    Pros

    Full-Time employment, travel benefits,

    Cons

    Poor working conditions, Low salary for duties performed, and experience, lack of autonomy in decision making at Sr. Day to day decision making, extremely inconsistent bonus structure for managers after the Hertz acquisition.

    Advice to Management

    Improve the consistency of operational processes and integration between the two companies


  10. Helpful (1)

    "Accounts payable"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dollar Thrifty Automotive full-time

    Pros

    Company was sold to Hertz
    Dollar was a very good company to work for

    Cons

    When sold, moved everything to OKC


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