Dollar Thrifty Automotive Reviews | Glassdoor

Dollar Thrifty Automotive Reviews

Updated August 1, 2017
186 reviews

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186 Employee Reviews

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Pros
Cons
  • Hertz customer service leaves something to be desired (in 9 reviews)

  • High turnover, lazy upper management (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Exit gate security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dollar Thrifty Automotive full-time (More than a year)

    Pros

    The only thing good about this job is that the people that you work with non management this place needs a union and bad

    Cons

    They lied to the customers steal steal their money and most managers are afraid to lose their jobs

    Advice to Management

    Lighten up let the people do their jobs and have cars ready for the customers


  2. "Driver"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible hours, Pays well, Fun environment

    Cons

    Having to drive and sit a lot as well as traffic

  3. Helpful (1)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    We got paid every Thursday I can't think of anything else.

    Cons

    I'd be here all day I'll start off by saying the management was horrible there was lack of communication. If a issue happened my managers would take their sweet time coming to resolve the issue by the time they would arrive the customer and I have already resolved the issue.


  4. Helpful (1)

    "Damage recovery agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great pay and benefits

    Cons

    Bought out by Hertz Rent A Car


  5. Helpful (3)

    "Nothing good about this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instant Return Representative
    Current Employee - Instant Return Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dollar Thrifty Automotive full-time (Less than a year)

    Pros

    Working the night shift gives you plenty of opportunity to search for other employment during the day.

    If you love non-stop stress and headaches, this is definitely the place for you.

    Cons

    Everything.

    Literally everything.
    No opportunities for career advancement
    Pay never increases
    Shift & Schedule are constantly being changed and you're forced to comply.
    You never just do your job, you play every position, Including manager with no additional pay or promotion.
    Hertz controls DT operations, so DT operations comes 2nd to Hertz... which is a very stressful thing
    Customers yelling, throwing things at you, and threatening you everyday because they didn't pay attention to the rental contract or some slimball rep actually scammed them out of money... which happens everrrryyyydayyy, allllll dayy.

    Advice to Management

    Just shut down the company.


  6. "Rental sales agent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I want to succeed and make progress and I would like the company using my skills to make progress and profits. This is why I am looking to be salesperson at your company

    Cons

    I am a hard worker. I am convinced that I can contribute to expand the company

    Advice to Management

    Renting cars, returns, customer services, I have ability to deal with stressful situations


  7. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good hours given to workers.

    Cons

    Not very friendly work place.

  8. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Dollar Thrifty Automotive full-time

    Pros

    Full-Time employment, travel benefits,

    Cons

    Poor working conditions, Low salary for duties performed, and experience, lack of autonomy in decision making at Sr. Day to day decision making, extremely inconsistent bonus structure for managers after the Hertz acquisition.

    Advice to Management

    Improve the consistency of operational processes and integration between the two companies


  9. Helpful (1)

    "If you are young educated do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Location Manager in Raleigh, NC
    Current Employee - Location Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company Car and that is it!

    Cons

    Head manager, disorganized and no advancement

    Advice to Management

    Please try to grow your staff


  10. Helpful (1)

    "Disorganized confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Return Agent in Dayton, OH
    Former Employee - Return Agent in Dayton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dollar Thrifty Automotive (Less than a year)

    Pros

    Great dealing with customers and helping visitors to the area.

    Cons

    Did not get paid for 3 weeks after srarting, and they pay weekly. No cohesion between counter reps, return reps, runners and management. Constantly heard customers complain about poor treatment at countet. Counter personnel rude and obnoxious towards return reps, demanding cars that we didn't have and weren't capable of getting. Not return reps responsibility. High stress and very degrading.

    Advice to Management

    If you're going to hire more mature people to do the grunt work, maybe do the same with the counter reps. Worked hard and was given accolades from clients but watched like a child by management. Trust who you hire, or don't hire vets, period.


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