Domestic & General Group Reviews | Glassdoor

Domestic & General Group Reviews

Updated December 2, 2018
235 reviews

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3.1
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Domestic & General Group CEO Ian Mason
Ian Mason
75 Ratings

Employee Reviews

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Pros
  • "There is a sense of cameraderie between employees and most team leaders are very easy to get along with" (in 22 reviews)

  • "Great company to work for, great people, progression and training" (in 16 reviews)

Cons
  • "But the main one is the management and team leaders" (in 26 reviews)

  • "Career progression is a carrot dangled in front of you" (in 13 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great place to make a career while meeting great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Centre Agent in Brighton, England (UK)
    Current Employee - Contact Centre Agent in Brighton, England (UK)
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    People are great
    Company benefits are quite good, free fruit, coffee and tea and sometimes have well-being days
    Can see they’re trying to improve and are actually listening to their people

    Cons

    Some managers are stuck in the past and don’t seem to want to ‘get on the boat’

    Advice to Management

    Keep listening and making changes for the better


  2. "Great oppurtunites for hard workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Brighton, England (UK)
    Current Employee - Team Leader in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    Personally, I have found the environment a great place to work and it exceeded all expectations I had. I have only been within the company for 14 months and have already received two promotions. This has been a great feat baring in mind I didn't come from a sales/telecentre background. There are great opportunities for hard workers and people that want to progress.

    Cons

    The advertisement of the job (customer support) still shows it as customer service role and neglects to mention sales. This is a sales role with all the right training provided but because of advertisement we are still attracting some people who not fit for the role.

    Advice to Management

    N/A

    Domestic & General Group Response

    Nov 30, 2018 – Head of Resourcing

    Thank you very much for taking the time to leave us a review. It's really good to hear about your progression at Domestic & General in a relatively short amount of time and congratulations on your... More

  3. Helpful (2)

    "One Team - Customer First"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Brighton, England (UK)
    Current Employee - Team Leader in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    Great working environment supported by upfront training followed by regular coaching and 1.2.1's. I started at D&G in February 2016 after an extensive banking career. I began as a telephone agent in Resolutions, moved into a Team Leader position in May of this year and am now a Team Leader in Customer Support. All of the departments within the business - split across various sites in the UK work on a "One Team" ethos so as the customer is always at the forefront of what we do. If you are great at building rapport whilst listening to a customers issues seeking solutions to help them out then Domestic and General could well be the place for you. The salary/bonus scheme is fair and whilst our department works on a varying shift basis the whole of my team are all scheduled on the same work pattern each week. It means that I am always there to support them.

    Cons

    If you are not interested in going that bit extra to help customers out when they are calling with an issue connected to their appliance - then I would probably advise you to look elsewhere. Domestic and General operates shifts in Customer Support from 07-00 - 22.00 M-F and 08.00 - 20.00 at weekends. Takes a bit of getting used to if you have always worked 09.00 - 17.00 M-F but appliances don't operate to strict business hours.

    Advice to Management

    Continue to look at supporting your people. I did not set out to apply for the job I am doing now - I was noticed for the contribution I was making to the team in meetings and across the department. As a result I was then asked if I would consider covering a Team Leader position and subject to completing a period of secondment and a structured interview/application I have not looked back since.


  4. Helpful (3)

    "Customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Brighton, England (UK)
    Current Employee - Customer Support in Brighton, England (UK)
    Recommends

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    Despite only being at Domestic and General for a short space of time, I have progressed within the company a lot. There are so many opportunities to progress through the company. I started on customer support as an agent, the atmosphere was great and I felt well looked after by my team.

    Cons

    Could improve on the one team attitude as there is a lot of separation between departments and sites. Work on putting the customer first instead of stats and targets. Cleanliness, sometimes the site can be left in a mess.


  5. "Sales consultant at sky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    people you work with are good and make the time go faster

    Cons

    management, poor incentives and emotional wellbeing support


  6. "Management accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    Good culture and people they are growing and have big ambitions

    Cons

    Tools and systems dated and they have been going through a lot of change not all positive


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Brighton, England (UK)
    Current Employee - Customer Support in Brighton, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Domestic & General Group full-time (Less than a year)

    Pros

    Good pay Bonuses Good hours

    Cons

    Can’t really think of any

  8. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Domestic & General Group part-time

    Pros

    Good culture and training . Inbound work so warm leads

    Cons

    Poor hours, weekend work, no progression


  9. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Domestic & General Group full-time

    Pros

    How much you get paid

    Cons

    Its a fast paced environment


  10. "D&G a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Complaints Operations Manager in Nottingham, England (UK)
    Current Employee - Complaints Operations Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 10 years)

    Pros

    I have worked for Domestic and General for 19 years and had several roles within the company. I would like to say that the business is investing in our people and are making the right changes to make Domestic and General a great place to work. We have a wonderful CEO behind us and its good to see he cares.

    Cons

    Over the past 12 months we have gone through a lot of change and I wondered if the business could make it happen. I was delighted to see at the Managers Townhall conference held in October that we had achieved what we had set out to achieve .

    Advice to Management

    I want to say thankyou to the board for investing in us