Domestic & General Group Reviews | Glassdoor

Domestic & General Group Reviews

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Found 251 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
62%
Approve of CEO
Domestic & General Group CEO Ian Mason
Ian Mason
83 Ratings
Pros
  • "(in 15 reviews)

  • "There is a sense of cameraderie between employees and most team leaders are very easy to get along with(in 23 reviews)

Cons
  • "But the main one is the management and team leaders(in 26 reviews)

  • "Career progression is limited due to he size of the organisation, but D&G does make up for this through offering variety within roles(in 13 reviews)

More Pros and Cons
  1. Domestic and General

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Domestic & General Group full-time

    Pros

    - Good base salary compared to similar roles at other companies

    Cons

    - Uncapped commission was taken away and replaced with a ‘bonus’ for hitting targets which is peanuts in comparison, despite the increased basic wage.

  2. Great Management, Decent Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales Representative (Whirlpool) in Nottingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Domestic & General Group full-time for more than a year

    Pros

    The management are fantastic (in Nottingham at least). The people on Whirlpool are great to work with. The benefits are good such as healthcare, cycle to work, pension scheme etc.

    Cons

    The hours are all over the place. The people in other departments can sometimes be rude and unhelpful. Not much communication for senior sections of the company.

    Advice to Management

    Sort out other areas of the business such as Reso, and PR as many of the cannot be bothered to help and it gets to the point where agents spend ages trying to sort a customers problem that isn’t there job purely because other departments are unhelpful. Also, sort out the relationship with Hotpoint as they are absolutely abysmal.

  3. It's getting better but still work to do

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Brighton, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Domestic & General Group

      Pros

      D&G are alway willing to look at ways to improve, and they have undertaken huge transformation of their products and sales techniques which is great. Great salary for contact centre agents. Good opportunities to develop if you have a can-do attitude and can prove yourself. Lots of great, passionate people, especially in the call centre - everyone wants to help each other out and the One Team value really comes to life...

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      Cons

      There's always promise of change but the stuff that impacts the employees never seems to, which makes it feel like you're being paid lip service and the senior leadership don't really want to change. Some salaries aren't competitive such as team leader, so we don't attract the high quality people we need in their kind of roles. D&G want people to embrace the company values but nothing happens if people don't so they lose...

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      Advice to Management

      Review salaries for non agent roles, look at similar jobs in other organizations and make yourself competitive, until things change on a cultural level, better pay is your only lever to keep talent.

    • D&G Nottingham

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Agent in Nottingham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Domestic & General Group full-time for more than 2 years

      Pros

      I like the people I work with. My manager gives me loads of support. OM are making a difference and you can really feel change with the new site manger. Get good training to help meet targets. QA is much better and new commission means I make more money and its fairer

      Cons

      Shift patterns are rubbish. I can't arrange my life because always having to work different hours and days

      Advice to Management

      Get fixed shift patterns so people can plan their lifes.

    • Domestic and general Nottingham branch

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at Domestic & General Group full-time

      Pros

      Nice friendly colleagues, decent pay and breaks

      Cons

      Work until 11 pm, micromanaged so always have to be on your toes. Never know when the next meeting will be

      Advice to Management

      Give more opportunities for staff to develop.

    • Helpful (1)

      Okay for the short run

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Full Time Staff in Wimbledon, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Domestic & General Group full-time for more than 6 years

      Pros

      Wimbledon office location is good. Free coffee/tea. Fruits once a week Decent local discounts Some talented people who are interested in working towards propelling the business forward, but mostly they get sidelined or move on to other roles/companies.

      Cons

      Management pretends to listen to your concerns, but then nothing happens Understaffed, especially in Staff functions like Legal, HR, Procurement and Finance. This is due to high-turnover. Low pay and pay rise is minuscule. Bonuses are rarely what they are promised. Employee turnover much higher than industry and you come to know why Poor planning of IT infrastructure Blame culture - departments are busy pointing...

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      Advice to Management

      Invest time & resources in areas which are lacking. High turnover is not going to get resolved unless the culture of the organisation is changed.

    • Good Money if you're prepared to risk Health

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Domestic & General Group full-time

      Pros

      Free fruit, healthcare, pension, discounts in nearby stores and overall good benefits package Comprehensive training and on-boarding with down-to-earth people Learning on the job and applying training, sharing best practices encouraged

      Cons

      They will pay you well, but always look for reasons to part pay you High-stress environment, not for the faint of heart The processes around health and general well-being are convoluted and long Inter-departmental communication problems and assumptions leading to errors are a common occurrence

      Advice to Management

      Continue to try finding a balanced approach, keep having dialogue with those on the lines as well as those in the back-end.

    • good company

      StarStarStarStarStar
      • Overall
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Business Analyst 

      I worked at Domestic & General Group full-time for more than 6 years

      Pros

      good company but no progress at all

      Cons

      no progress especially at the lower level

    • Customer Support Representative

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Support Representative in Brighton, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Domestic & General Group full-time for more than 2 years

      Pros

      The best place I have worked so far in terms of being looked after as an employee and department atmosphere, so I would definitely recommend it. Friendly colleagues, generally team leaders are all very down to earth, approachable and supportive, being internal progressed employee hires who understand the job. nice atmosphere, good salary for what the job is, one hour break and two fifteen minute breaks across the day,...

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      Cons

      Very abstract job which takes months on the phone to understand and could be explained better. Some customers can be extremely rude over the phone and difficult to deal with, very repetitive work which can be very boring - discussions about household appliances for your entire day. Out dated office environment (currently being refurbished). Rolling shift patterns which change every week make it hard to have work life...

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      Advice to Management

      Remove the existing rolling shift patterns ranging from anywhere between 7am-10pm shifts week to week, so the call centre agents have a sense of consistency in their lives. You can have specific slots which people opt in for and stay the same so they can work work around their lives, instead of the other way around. Invest more in your employees. Teach them about insurance, the regulators, our position against other insurance...

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    • Helpful (1)

      Good pay, bad ethics

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Domestic & General Group full-time

      Pros

      -Great salary and bonus schemes

      Cons

      -Treat you like children, micro-managing at every level -Only care about stats, not quality of calls

      Advice to Management

      Quality over quantity, not that it matters as AI will take over call centre jobs in the next 10 years anyway

    Found 251 reviews