Domtar Reviews | Glassdoor

Domtar Reviews

Updated September 16, 2017
100 reviews

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3.2
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Domtar President & CEO John D. Williams
John D. Williams
45 Ratings

100 Employee Reviews

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Pros
Cons
  • Upper management makes unilateral decisions (in 4 reviews)

  • Focus will continue to shift to personal care (in 3 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Domtar full-time

    Pros

    Very organized professional setting.
    Good payment + benefits
    Easy to get your job accomplished

    Cons

    Not much upward mobility
    Paper is a declining industry

    Advice to Management

    A little more team building between the departments could help understand different part of the company


  2. "Used to be a Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kingsport, TN
    Current Employee - Anonymous Employee in Kingsport, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Domtar full-time (More than 5 years)

    Pros

    Pay is very good, overtime is mandatory due to not hiring enough employees. I'm gonna hit 1000 hours 3rd year in a row.

    Cons

    I have worked for Domtar for nearly six years. Domtar Kingsport used to be a good place to work. About three years ago a new group of management took over and the mill has being going down ever since. They refuse to listen to hourly employees on anything. They blame hourly for the woes of the mill despite the mills safety record being exemplary prior to their take over. Since they came we have had record numbers of people getting hurt. Mostly due to being worked nonstop. The average number of hours worked is over 600 at the halfway point of the year.
    The salaried people are treated no better by upper management. They will promise you a job and than replace you without warning. One person brought in as a trainer was replaced than fired after only a month despite being promised a permanent position. Three other similar stories could be told for this year alone.
    The upper management make back door deals to get their friends into cushy positions and do not promote based on if it's deserved. Every negative mentioned in other reviews is doubly true for the Kingsport Mill.

    Bottom line, Do not trust the salaried offers to work here and only consider an hourly job if you wish to give up safety, time off, and any way of life. You won't get that here.

    Advice to Management

    Does not matter what I type, they don't listen or care as long as they get paid. Hourly employees be damned as long as they meet records and earn their bonuses.

  3. "Good company with very poor HR & management personnel. Uses Bulling tactics to make them look good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Service Representative in Fort Mill, SC
    Former Employee - Sales Service Representative in Fort Mill, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Domtar full-time (More than a year)

    Pros

    Benefits and hard working individuals that are in most cases are over qualified and under utilized. Good people and executive level who is striving at all times to keep Domtar a leader in the industry.

    Cons

    BEWARE!! Certain Team leads and middle managers are Bullies who thrive on tearing down the individual employees while also convincing HR to never take the employee's point of view. My situation should have been cause for a law suit and firing of 4 unprofessional Domtar managers.

    Advice to Management

    Get rid of true bullies that are causing you to lose good hires!


  4. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Domtar full-time

    Pros

    Good benefits and decent pay

    Cons

    Not good communication and handling of reoccurring problems


  5. "Company does allow supervisors to bully"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Mill, SC
    Current Employee - Anonymous Employee in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domtar full-time (More than 10 years)

    Pros

    Overall great place to work, but a few rotten apples can spoil the entire group.

    Cons

    Supervisors are allowed to bully employees, advancement is based on who you are friends with.

    Advice to Management

    Hold supervisors responsible.


  6. "Good company to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good company to work, more concentrated on employee abilities

    Cons

    I haven't faced any cons


  7. "Great benefits, lackluster team management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    wonderful work environment
    great benefits
    high growth potential

    Cons

    team managment is not the best
    high stress for CSRs

    Advice to Management

    have your team leads undergo more "managerial" training

  8. Helpful (1)

    "Use to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Mill, SC
    Current Employee - Anonymous Employee in Fort Mill, SC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Domtar full-time (More than 10 years)

    Pros

    Competitive salary
    Offers great training classes.

    Cons

    Very political. Good ole boys club. Promotions need to be based on performance and not friendship.

    Advice to Management

    Learn how to manage


  9. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Neutral Outlook
    Approves of CEO

    I worked at Domtar full-time (More than 5 years)

    Pros

    Good Company Focused on Family and Employee's, Very Good Benefits

    Cons

    Has changed since restructure. Had a very bad boss and they seem to protect management. They struggled with focus and kept changing direction which was hard for the next level to get results. They will be going through this again for the next 1-2 years with the new focus, This stuff happens as a company tries to reinvent itself in a very mature market. Focus will continue to shift to personal care.

    Advice to Management

    Communicate clearly to all levels. Avoid so many secrets. If a manager continues to have a bad team year after year. It may not be the employees... evaluate how you are measuring middle management. Act on survey feedback from employees.


  10. "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well paid for the amount of work required

    Cons

    While not during close period, very little to do.


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