Donlen Reviews | Glassdoor

Donlen Reviews

Updated September 17, 2018
63 reviews

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2.6
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Tom Callahan
34 Ratings

63 Employee Reviews

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Pros
  • "We have the flexibility to work from home and the office when needed" (in 6 reviews)

Cons
  • "Work life balance is respected, but you are expected to perform" (in 6 reviews)

  • "From the outside, Donlen advertises itself as the industry leader in the Fleet Management space and a top place to work" (in 3 reviews)

More Pros and Cons

  1. "Great Company great People to work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Culture, Challenging projects and friendly supportive peers.

    Cons

    Nothing I can think of.

    Advice to Management

    You are doing great! Wish you all the luck and success for your future endeavors.


  2. "Typical Uptight Midwest Corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - License and Title Clerk
    Former Employee - License and Title Clerk
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen full-time (Less than a year)

    Pros

    Steady hours, comfortable office, free flu shots

    Cons

    Boring, boring, boring, boring, boring, no opportunity for advancement: they keep temps on as long as they can to avoid actually hiring people.

  3. Helpful (1)

    "Poor Management, both SLT and Mid-management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Bannockburn, IL
    Former Employee - Various in Bannockburn, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Donlen full-time (More than 5 years)

    Pros

    Most of the personnel are great people, and a pleasure to work with.
    The benefits are good.

    Cons

    Implementing untested programs is a bad idea. Not informing your staff about these changes and how it will impact their day is worse. In at least 3 cases, supposed "time-savers" actually created more work for multiple workers.
    SLT - take ownership of this, instead of passing your faulty programs onto other department and managers. You need to listen to your staff, and not wait until customers and vendors complain. Your employees know far more about what does and does not work on a daily basis.
    The life/work balance is bad due to untested new programs, a lack of QC procedures, and to expectations that 10 hour days should be the norm.
    Additionally, threats, unrealistic goals and intimidation are not effective management techniques.

    Advice to Management

    Test new programs with the personnel that will be using them, so that any glitches come up before they become a problem for vendors and customers.
    Hire a few more people.
    Listen to your employees.


  4. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donlen full-time

    Pros

    Growing company, new facility good pay and benefits. They take very good care of employees and customers.

    Cons

    Work life balance leans a little toward the work side

    Advice to Management

    Keep taking great care of your employees and clients. Listen to what workers have to say.


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bannockburn, IL
    Current Employee - Anonymous Employee in Bannockburn, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donlen full-time (More than a year)

    Pros

    Decent benefits, work from home, feel like my work and contributions are valued, training and development is made available to employees. Wants and needs of customers are heard and roadmap reflects this.

    Cons

    Some teams are not adequately staffed for the amount of work; new technology is often released without proper testing, or announced by marketing as released when customers won't benefit for months. Open office can feel sterile.

    Advice to Management

    If teams need additional roles to support the workload, add those roles or at least use temps. Make sure new technology/programs are properly tested before releasing.


  6. "Glad I am never going back"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good coworkers to spend a day with

    Cons

    No respect for women

    Worse after becoming a parent


  7. "Account manager"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Donlen full-time (More than 3 years)

    Pros

    Co worker are the best.

    Cons

    Alot of work and not enough people.

  8. Helpful (2)

    "Read this before moving forward with Donlen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donlen (Less than a year)

    Pros

    The updated 'food room' is better than your standard vending machines. The new building is a nice, open air concept with sit to stand desks, if that is your thing.

    Cons

    Too many to list. Take some time and read this article on inc dot com - 6 Sure Ways To Tell If You Work At A Toxic Company. Donlen truly hits all 6 right on the head. They have continually won Best Company to work for - it proves that that award is fixed. I wouldn't wish a temp position, internship or career at Donlen on my worst enemy.

    Advice to Management

    Value the people that are DOING the work, not their managers or the ones 'orchestrating' it. Truth be told, any positive progress and forward movement is due to those working, not who they report to. And it for sure is not because of management's progressive thinking, personalities or stellar skill sets. If an individual with a management title, comes to you with an idea - chances are, it's not theirs. The idea is from their team members and they are passing it along as their own. How is that possible you ask? Because no one listens to the worker bees. Executive leadership is too busy fraternizing with one another on the 'Executive Wing.' No one checks to see where an idea originates from. If your stolen idea gets implemented and fails due to lack of planning or the simple fact that it wasn't conveyed by the idea originator, prepare to be placed on a PIP with your job threatened regularly because your manager failed, stealing your idea. As a note to HR, if an employee comes to you with an issue, trust that it is a real problem. The staff isn't vindictive or in the business of retaliation - that is reserved for managers, directors, VPs and the SLT. HR is supposed to be an employees advocate - telling someone that you know what is happening is wrong but you can't help because that is the culture is not effective. You are truly begging for a lawsuit that YOU WILL NOT be able to sweep under the rug. So, if you are looking to be belittled, fearful for your job on a daily basis because you think outside of the box, chastised for having ideas or a brain, then Donlen is for you!


  9. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Bannockburn, IL
    Current Employee - Supervisor in Bannockburn, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Donlen full-time (More than 3 years)

    Pros

    President wants to change and be a leader in market but unfortunately his team is too old school and process minded.

    Cons

    Never get appreciated for good work and always get criticized for what’s not working. Leadership team should recognize the talent and not always criticize.

    Advice to Management

    Get out of our glass door office and go around Thanking people for jobs well done.


  10. Helpful (2)

    "Misleading job postings and favoritism are only the beginning..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bannockburn, IL
    Current Employee - Anonymous Employee in Bannockburn, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Donlen full-time (Less than a year)

    Pros

    The only reason I would recommend someone work at Donlen is if they are desperate enough to leave their ethics and self-respect at the door in exchange for an underpaid salary and worthless benefits package.

    Cons

    Where to begin... From the outside, Donlen advertises itself as the industry leader in the Fleet Management space and a top place to work. Two claims that couldn't be further from the truth.

    The reality is that at Donlen you'll be attracted by the promise of working on cutting-edge technology while collaborating with the smartest minds in the industry. Two more claims that couldn't further from the truth.

    Donlen was acquired by Hertz a couple years back - that is the only reason this company hasn't gone bankrupt; Sales are on a downward spiral with no end in sight. This should come as no surprise to anyone within the Donlen organization that has worked at other organizations. It truly amazes me how Hertz hasn't sold this company and moved on.

    The thing that makes Donlen such a disappointing place to work at is that when you are here, you can see the potential. There are people here that truly care about their jobs. However, there are operational managers and other VP level leaders that have been with the company for a long, long time. As a result, as the old saying goes: Old habits die hard.

    These operational managers and VP level leaders lack the education (some didn't go to college) and lack the vision to revive the company's core products. There is unrefutable evidence that these individuals do not invest the time necessary to support the products they're asked to deliver. Evidence that in other organizations would have been more than enough to warrant leadership changes due to the gross negligence that has led to subpar products and disappointing customer experiences.

    Leadership at this organization knows the company is not doing well. Yet, leadership lacks the spine to do what is necessary to take the company forward.

    To my surprise - things are going from bad to worse. In order to keep myself anonymous I will refrain from being specific - however, let this serve as a warning to all: Do not come to Donlen if you care about growing your career. (Even if you applied to Hertz - it's not worth it) If you are just starting your career, you should not come to Donlen. If you are an experienced professional with years of experience, you should not come to Donlen.

    Just don't come here. It is simply not worth your time or your efforts.

    Advice to Management

    #1: Grow a SPINE! Make the necessary leadership changes at the VP and Operational Manager level and get people with real-world experience to come and revitalize the core products.

    #2: Stop wasting your time with unnecessary applications that take valuable resources and effort away from the core products. Make investments in the applications and tools the company desperately needs to operate and do business.

    If you don't do these things, it will only be a matter of time before Hertz sells you off.


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