Donlen Reviews | Glassdoor

Donlen Reviews

Updated March 9, 2017
48 reviews

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Full-time Part-time

3.1
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Tom Callahan
26 Ratings

48 Employee Reviews

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  1. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Acton, MA
    Former Employee - Supervisor in Acton, MA
    Recommends
    Positive Outlook

    I worked at Donlen full-time (More than a year)

    Pros

    good pay good hours good life work balance

    Cons

    not too many cons at all

    Advice to Management

    the management is good


  2. Helpful (1)

    "Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen full-time

    Pros

    Good employee benefits - work from home, p.t.o, flexibility etc

    Cons

    Some directors and managers do not deserve to be in such positions - they lack management skills, leadership skills, insight and foresight! A lot of favoritism at Donlen! The environment is quite negative for anyone who desires to thrive in a corporate environment unless you are friends with certain people.


  3. "FMS Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMS Advisor
    Former Employee - FMS Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen (More than 3 years)

    Pros

    Good pay and nice bonuses.

    Cons

    Micromanaged till the end of your shifts, lots of favoritism towards pet employees.
    No management accountability, just lip service and backstabbing.
    Poor annual reviews by management even if your call numbers are great and you hit bonuses consistently every month.

    Advice to Management

    Listen to your employees, they are the front line of your business. Mid level management has a lot to learn about getting the best out of employees. The constant churning of FMS advisors is not good for anyone especially the clients and vendors.


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  5. Helpful (1)

    "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Strategist in Bensenville, IL
    Current Employee - Senior Data Strategist in Bensenville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donlen (More than a year)

    Pros

    Donlen has a great team of people who work together to build up the company, each other, and provide great service to their customers.

    Cons

    Change can be slow, even if most employees agree that it needs to happen.


  6. Helpful (1)

    "Fleet Maintenance Adviser,driver support,customer serivce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMS Adviser in Darien, IL
    Former Employee - FMS Adviser in Darien, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donlen full-time (More than 3 years)

    Pros

    weekly pay and monthly Bonus (when honored)

    Cons

    This job may work out for you –this review is based on my personal experience working for Donlen for 4 years. I say AVOID!!! Because after 4 years of loyal service they legally came after me to get tuition reimbursement back after I put in my termination notice. Extremely unhealthy work environment, next to toxic.ie forced 30 min lunch breaks, forced OT either come in early prior to your start shift or work late after hours or mandatory work holidays when you cannot because you have a family. Even after a year or two likely you will still work either a Saturday or Sunday, because your shift keeps getting knocked back down due to many turn overs. Micromanaged like you wouldn’t believe, they watch you like a hawk..ie cannot even get up to use the restroom without being IM asked where you were. The supervisors have their fav's and if you are not one of them you are already fighting an uphill battle meaning no projects for you off the phones. Yearly reviews are a joke hard to survive with such small percent merit increase. Hi stress dealing with multi accounts because you are just suppose to know what each client wants. Training on the fly you need to learn everything on the go. They have no problem showing you messed up and putting you to shame. No work life balance, because you cannot get a day off when requested even if it's 3 months in advance for a doctor’s visit the answer is mainly "no", I was told "no" and reschedule my daughter's surgery because the business needed me to be there. Places like this have made me realize how good my other jobs were that I took for granted. If it works for you Great, but I say look around elsewhere.

    Advice to Management

    I have no words you can't fix this....


  7. Helpful (1)

    "Driver support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Donlen full-time (Less than a year)

    Pros

    Easy job. Fun coworkers. Golf simulator

    Cons

    Low pay, terrible drive from the city


  8. Helpful (2)

    "Avoid like the plague"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Northbrook, IL
    Former Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donlen full-time (Less than a year)

    Pros

    Pay is very good, people more than willing to help, great place to start a career IF you can survive

    Cons

    Training is on the fly. Once you ask question and get answers it is mandatory to remember . Fellow co-workers will throw you under the bus for whatever reason. " to get along you have to go along ". Management act like they care but are actually working against you . I'm not kidding .

    Team work depends on your definition of team. They say that they are tolerant but that's a huge lie . On your break your told you can do whatever you need , heaven forbid you want to smoke a cigar because that's a big no no. Too many hypocrites at this place . Not an environment to grow . Management greet staff like the gestapo and no pun intended . Only decent person was Rob Scaffidi , . If you make a mistake it's the end of the world . Mistakes happen but come on . Poor work life balance . Deception is rampant . Be warned !!!!

    Advice to Management

    Treat workers with respect. Deflate your ego. Learn that we are human too and mistakes happen. Don't push too much work onto us and expect clean results every time . That's how people quit . Know that good employees are YOUR asset and are worth retaining . Listen to us constructively instead of listening to weather or not you need a 3rd vacation home at our expense


  9. Helpful (1)

    "Good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver Support in Buffalo Grove, IL
    Current Employee - Driver Support in Buffalo Grove, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donlen full-time (Less than a year)

    Pros

    Donlen is a close knit group to work with. The job can be stressful sometimes, but the work-life balance is excellent.

    Cons

    Not much room for advancement within the company unless you have a large skillset - which is hard to accomplish with workload.


  10. "Three years here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Donlen (More than 3 years)

    Pros

    Bright people who like what they are doing. Rock star offices opening in August that will be state of the art. Growing rapidly so there are opportunities.

    Cons

    As long a Hertz stays out of our business, all will be good. Historically, Donlen has been performing universe and beyond. Hertz, the parent company on the other has been struggling.

    Advice to Management

    Encourage more work life balance if you want to keep good people (more) work from home, summer hours, flex time.


  11. Helpful (1)

    "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen full-time

    Pros

    Wants to be a good company. Tries to provide positive working environment most of the time. Free sodas, coffee, and tea for employees.

    Cons

    Top-level management very disconnected to working level employees. A lot of lip service given to the value of employees, but they only seem to scratch the surface.

    Advice to Management

    get out there and interact with the people that work a few levels down from you. be approachable. Don't yell at your team during company-wide meetings.



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