Donlen Reviews | Glassdoor

Donlen Reviews

Updated June 7, 2017
51 reviews

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2.7
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Tom Callahan
26 Ratings

51 Employee Reviews

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Pros
  • Good employee benefits - work from home, p (in 5 reviews)

  • Good people, always work to be done (in 4 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Acton, MA
    Former Employee - Supervisor in Acton, MA
    Recommends
    Positive Outlook

    I worked at Donlen full-time (More than a year)

    Pros

    good pay good hours good life work balance

    Cons

    not too many cons at all

    Advice to Management

    the management is good


  2. Helpful (1)

    "Maint. Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Donlen full-time

    Pros

    good pay ,nice clean office

    Cons

    micro managed , more than most call centers

    Advice to Management

    managers with very little actual experience, Lincoln Tech and Jiffy Lube make them experts, this company gives auto industry a bad name

  3. Helpful (4)

    "Going Downhill Fast"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Bannockburn, IL
    Current Employee - Anonymous Employee in Bannockburn, IL

    I have been working at Donlen full-time (More than 3 years)

    Pros

    New facility is somewhat employee friendly, although very sterile and makes employees look like drones surrounding the elite management.

    Cons

    Came to this company because of the number of loyal employees with longevity and feeling that management took a real interest in its employees but that has changed in the last year, and is getting worse with every last minute change to existing policies - specifically the so -called Merit/Performance Reviews, bonuses, unfair treatment of some employees in relation to other "equals". Customer treatment is waning also. Signs of a company falling into trouble.

    Advice to Management

    Stop all the BS excuses to employees and customers and own up to your failings, take some of the responsibility on yourselves, instead of only taking the glory.


  4. Helpful (1)

    "Call Center regret"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor Call Center in Bannockburn, IL
    Current Employee - Advisor Call Center in Bannockburn, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Donlen full-time (More than a year)

    Pros

    It pays pretty well. Allows for work at home several times a week. Lunch room looks nice. I'm told that outside of the call center, it's a pretty good place to work.

    Cons

    Micro management on steroids. Even top performers are constantly criticized and badgered. Zero work/life balance. Management is bonus-ed on how many calls you take and penalized for any millisecond you're not on the phone, so the job takes a physical and emotional toll. Be prepared to take back to back calls with little to zero breaths in-between. Demoralizing atmosphere full of negativity by management. I would definitely steer clear. Tons of turn over in the call center.

    Advice to Management

    Management by intimidation works in the short run, but not the long run.


  5. Helpful (2)

    "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen full-time

    Pros

    Good employee benefits - work from home, p.t.o, flexibility etc

    Cons

    Some directors and managers do not deserve to be in such positions - they lack management skills, leadership skills, insight and foresight! A lot of favoritism at Donlen! The environment is quite negative for anyone who desires to thrive in a corporate environment unless you are friends with certain people.


  6. "FMS Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMS Advisor
    Former Employee - FMS Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donlen (More than 3 years)

    Pros

    Good pay and nice bonuses.

    Cons

    Micromanaged till the end of your shifts, lots of favoritism towards pet employees.
    No management accountability, just lip service and backstabbing.
    Poor annual reviews by management even if your call numbers are great and you hit bonuses consistently every month.

    Advice to Management

    Listen to your employees, they are the front line of your business. Mid level management has a lot to learn about getting the best out of employees. The constant churning of FMS advisors is not good for anyone especially the clients and vendors.


  7. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Strategist in Bensenville, IL
    Current Employee - Senior Data Strategist in Bensenville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donlen (More than a year)

    Pros

    Donlen has a great team of people who work together to build up the company, each other, and provide great service to their customers.

    Cons

    Change can be slow, even if most employees agree that it needs to happen.

  8. Helpful (1)

    "Fleet Maintenance Adviser,driver support,customer serivce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMS Adviser in Darien, IL
    Former Employee - FMS Adviser in Darien, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donlen full-time (More than 3 years)

    Pros

    weekly pay and monthly Bonus (when honored)

    Cons

    This job may work out for you –this review is based on my personal experience working for Donlen for 4 years. I say AVOID!!! Because after 4 years of loyal service they legally came after me to get tuition reimbursement back after I put in my termination notice. Extremely unhealthy work environment, next to toxic.ie forced 30 min lunch breaks, forced OT either come in early prior to your start shift or work late after hours or mandatory work holidays when you cannot because you have a family. Even after a year or two likely you will still work either a Saturday or Sunday, because your shift keeps getting knocked back down due to many turn overs. Micromanaged like you wouldn’t believe, they watch you like a hawk..ie cannot even get up to use the restroom without being IM asked where you were. The supervisors have their fav's and if you are not one of them you are already fighting an uphill battle meaning no projects for you off the phones. Yearly reviews are a joke hard to survive with such small percent merit increase. Hi stress dealing with multi accounts because you are just suppose to know what each client wants. Training on the fly you need to learn everything on the go. They have no problem showing you messed up and putting you to shame. No work life balance, because you cannot get a day off when requested even if it's 3 months in advance for a doctor’s visit the answer is mainly "no", I was told "no" and reschedule my daughter's surgery because the business needed me to be there. Places like this have made me realize how good my other jobs were that I took for granted. If it works for you Great, but I say look around elsewhere.

    Advice to Management

    I have no words you can't fix this....


  9. Helpful (1)

    "Driver support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Donlen full-time (Less than a year)

    Pros

    Easy job. Fun coworkers. Golf simulator

    Cons

    Low pay, terrible drive from the city


  10. Helpful (2)

    "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Northbrook, IL
    Former Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donlen full-time (Less than a year)

    Pros

    Pay is very good, people more than willing to help, great place to start a career IF you can survive

    Cons

    Training is on the fly. Once you ask question and get answers it is mandatory to remember . Fellow co-workers will throw you under the bus for whatever reason. " to get along you have to go along ". Management act like they care but are actually working against you . I'm not kidding .

    Team work depends on your definition of team. They say that they are tolerant but that's a huge lie . On your break your told you can do whatever you need , heaven forbid you want to smoke a cigar because that's a big no no. Too many hypocrites at this place . Not an environment to grow . Management greet staff like the gestapo and no pun intended . Only decent person was Rob Scaffidi , . If you make a mistake it's the end of the world . Mistakes happen but come on . Poor work life balance . Deception is rampant . Be warned !!!!

    Advice to Management

    Treat workers with respect. Deflate your ego. Learn that we are human too and mistakes happen. Don't push too much work onto us and expect clean results every time . That's how people quit . Know that good employees are YOUR asset and are worth retaining . Listen to us constructively instead of listening to weather or not you need a 3rd vacation home at our expense


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