Donnelly Communications Reviews | Glassdoor

Donnelly Communications Reviews

Updated February 12, 2019
78 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Donnelly Communications President Dennis E. McMaster
Dennis E. McMaster
39 Ratings

Employee Reviews

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Pros
  • "It's easy to get hired, sometimes they offer overtime, free lunch occasionally, flexible schedule, overall likable colleagues" (in 2 reviews)

  • "Challenging work and great people" (in 2 reviews)

Cons
  • "Low pay ( the pay is fit for a college student who is being supported by friends, spouse or family member)" (in 5 reviews)

More Pros and Cons

  1. "GREAT JOB!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donnelly Communications full-time

    Pros

    This is a great company to work for. It is not your every day run of the mill call center. There are many incentives set up for the employees: i.e. performance bonuses, presence for presents program and there is also an Employee Caring Committee set up if one needs additional resources. There is a on-site non-denominational chapel available to all. The company is growing with new clients and staff.

    Cons

    Having to work on holidays.

    Advice to Management

    The management staff team is continually looking for ways to improve the work experience as well looking for growth potential with new clients.


  2. "Okay job temporarily"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Donnelly Communications full-time (More than 3 years)

    Pros

    Flexible schedule, cool co-workers,

    Cons

    Low pay, no Advancement options

  3. "Cool and laid back"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Donnelly Communications full-time

    Pros

    Laid back environment
    Efficient training

    Cons

    Pay
    Little room for advancement


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donnelly Communications full-time

    Pros

    Sit at a desk all day
    Interesting coworkers

    Cons

    Does not work with schedules..you have to work when they tell you to and if you can't you're fired! Do not care about you as a person

    Advice to Management

    Be nice. Be kind.


  5. "Call center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Donnelly Communications full-time

    Pros

    Started work quickly, laid back atmosphere

    Cons

    Pay was iffy and it didn’t add up sometimes, training is fast and isn’t thorough, you handle many clients for the same pay whether it’s 2 or 22. A bit of racism to black employees I was removed from the parking deck for reportedly playing hip hop music too loudly.

    Advice to Management

    Get a team who cares about your company’s brands and the employees instead of having a high turn over rate


  6. "Work Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great coworkers were great to be around.

    Cons

    Management left little to be desired.

    Advice to Management

    Appreciate the talented workforce that you had.


  7. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Donnelly Communications full-time

    Pros

    Challenging work and great people. Excellent clientele.

    Cons

    24 x 7 operation and dependency on technology can be taxing at times.

    Advice to Management

    Keep growing and creating opportunities for the employees.

  8. Helpful (3)

    "Sad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No such thing with this company

    Cons

    Why bother everyone knows this place is a damn joke ran by crooked butt humpers. Unprofessional glad its sinking & I'll be glad when it hits rock bottom.
    Enough said

    FYI this Company has NO Good reviews anything with 1star or more Is a whole lie and you could probably thank the HR team. Nobody likes working there the experience is not a good one at all.

    Advice to Management

    Value your agents, think about their needs first then the think about the company needs. Poor pay & environment don't mix it is not the agents fault your miserable. Get up, lead your agents in way they can manage their calls. Motivate them and inspire them to wanna work for that Lil bitty money with all them clients.

    Donnelly Communications Response

    Jul 20, 2017 – Human Resources Administrator

    Thank you for this feedback. As a current employee, you know we have an open door policy. Please feel free to come meet with me or contact me at kmitchell@donnellycommunications.com so that I can get... More


  9. Helpful (4)

    "Get in and Get Out!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Donnelly Communications full-time (More than a year)

    Pros

    If you are in dire need of a job and have no other skills, education or experience.

    Cons

    The hours are not flexible whatsoever,the schedule changes everyweek,the pay is poor compared to the stress and abuse you are forced to deal with,management is very unprofessional,they hate their jobs and they only seem to hire employees that are extremely ignorant and loud.

    Advice to Management

    Hire better managers and employees,have set schedules,increase the pay

    Donnelly Communications Response

    Apr 11, 2017 – Human Resources Administrator

    Thank you for this feedback. Please contact me at kmitchell@donnellycommunications.com so that I can get more information to address these issues.


  10. Helpful (2)

    "DONNELLY'S COMMUTING (TBA)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Atlanta, GA
    Former Employee - Customer Service Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Donnelly Communications full-time (More than 3 years)

    Pros

    Immediate opportunity for employment needs, efficiently ran. Commits their finances to stockpiling operations resources but can not keep any competent staff to operate them. "Too many Chiefs and no Indians"

    Cons

    very rapid and fast pace revolving door. company policy is to maintain budget by constantly cutting employees to maintain a salary margin. seasonal employment significantly swells during holiday periods and significantly downsizes thereafter. If you can manage to survive a steep financial fall, then, by all means, take your risk with this employer but eventually "they will" find their way around to putting your head on the block.

    Advice to Management

    The one untypical characteristic about this company is that not even management, and by this I mean upper mgt too, is impervious to the chop chop square. This company is truly an optimal and lean running machine. Spearheaded with strong christian values, Donnelly Communications has no ethical grievances about sacrificing its most hard wkg & dedicated contributors. No matter who you may be or contributed to this company, before the bottom of their boat drops out, you can get going overboard. and then they'll throw you a lifesaver that isn't tied to anything either. for example, you may find yourself in a struggle to claim any benefits, if need be, till you get yourself reestablished.

    Donnelly Communications Response

    Feb 13, 2017 – Human Resources Administrator

    Thank you for your feedback! I would love to get further details from you so that we can try to get them addressed. Please contact me at kmitchell@donnellycommunications.com.