Donor Services Group Reviews | Glassdoor

Donor Services Group Reviews

Updated May 24, 2017
61 reviews

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Full-time Part-time

2.2
Star Star Star Star Star
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Tom Siegel
27 Ratings

61 Employee Reviews

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Pros
  • Flexible schedule, some benefits, some managers are nice (in 14 reviews)

  • Work for great causes, good pay, health insurance, flexible hours, good people (in 4 reviews)

Cons
  • Lot of tension with getting sent home early, written up or fired altogether (in 4 reviews)

  • The wages and bonus structure is shamefully low and they charge daily to park in the lot further reducing the pitiful wages (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "One of the Best Call Centers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fundraiser in Henderson, NV
    Current Employee - Fundraiser in Henderson, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Donor Services Group full-time (Less than a year)

    Pros

    --Calling on behalf of amazing causes
    --Co-workers really care about what they're doing

    Cons

    --Lots of drama
    --Supervisors can be really catty.


  2. "Treat this job as a stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Fundraiser in Los Angeles, CA
    Former Employee - Professional Fundraiser in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Donor Services Group part-time

    Pros

    Flexible Schedule
    Diverse People
    Central Location
    Good if you are just coming to LA

    Cons

    Constantly being told: "You may be fired in two weeks"
    No paid holidays
    No sick time
    No opportunities for motivated people to take on different positions

    Advice to Management

    If you want people to be professionals fundraisers, give them professional benefits. Like paid sick days.

  3. "Awful company to work for, employees are treated poorly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telefundraiser in Hollywood, CA
    Former Employee - Telefundraiser in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Donor Services Group full-time (More than a year)

    Pros

    The only pro is flexible hours

    Cons

    Holidays are not paid, although the offices are closed.
    Hourly compensation is ridiculous usually does not exceed with all extra compensation $14.00
    CEO changes bonus structure consistently and it is always reduced
    Management feels acknowledging employees with a free pizza or cold pasta salad for lunch is a way of saying your a good employee
    There is no room for advancement CEO always brings management in from outside never considers employees unless it is a meaningless position not paying more than $12 to $14 per hour

    Advice to Management

    Recognize that you have some dedicated and good fundraisers and stop trying to cut their compensation. The fundraisers are your foundation.


  4. "Awful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there was nothing good about this job

    Cons

    the job itself is stressful, telemarketing at its worst, most f the people we call have either been called hundreds of times before and they release their anger out on you, plus there is always someone looking over your shoulder while you work.

    Advice to Management

    Pay your employees more, create a more comfortable work space, do not threaten them with termination and understand that when a customer says no once then maybe they mean no, and they do not want you to ask them 2 more times.


  5. "Good People - Tough Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seaside, CA
    Former Employee - Anonymous Employee in Seaside, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Donor Services Group part-time (Less than a year)

    Pros

    Management at DSG is committed to employee success. Training is excellent and ongoing. The telefundraisers are generally good people working together to accomplish good results for a long list of great organizations.

    Cons

    Calling strangers and asking for money, in general, sucks. It varies from client to client, and campaign to campaign. If you are calling on a good file, getting pledges, and earning bonuses it's not so bad. If you are on a tough file it can be very discouraging. This job requires equanimity.

    Advice to Management

    I hope you have worked out the bugs in the dialer after the transition last year. The technical issues were problematic and a large part of the reason I left.


  6. "Good Place To Start Off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telefundraiser in Pittsburgh, PA
    Former Employee - Telefundraiser in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Donor Services Group full-time (More than a year)

    Pros

    Flexible Schedule (choose your own hours)
    Friendly management
    Always willing to help in any way that they can
    Hourly pay, wage increase.

    Very diverse environment. Everyone is very accepting. You can be who you are within that company.

    Cons

    Raises don't go higher than $1 unless you're there for 5 years
    No room for growth within the office.
    Horrible benefits

    Just sad that fundraising is a dying career.
    Some of the campaigns we would get you would be on them for 8 hours and get nothing. It does tire you out a little, but you have to be cut out for the job.

    Advice to Management

    If you haven't been on the phones yourself, you don't understand the frustration. Before you get angry for us not performing, walk in our shoes.


  7. "Fundraiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telefundraiser in Hollywood, CA
    Former Employee - Telefundraiser in Hollywood, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Donor Services Group full-time (More than 3 years)

    Pros

    Raising money for worthwhile non-profit organizations.

    Cons

    Management is profit oriented, and staff training could improve.

    Advice to Management

    Invest in fewer meeting and directly engage fundraising personnel.

  8. "Telecommuter Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommuter Operator in Hollywood, CA
    Former Employee - Telecommuter Operator in Hollywood, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Donor Services Group (Less than a year)

    Pros

    Sophisticated data management company helping organizations obtain funding foundations to service charitable organizations throughout the USA.

    Cons

    None, they do a great job obtaining funding for charitable organizations. Telecommuters consistently and responsible to made numerous telephone calls to people throughout the USA at a maximum of 6 to 8 hours a day. Several telecommuters were able to obtain a lot of funding to many organizations.

    Advice to Management

    None


  9. "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tele-Fundraiser in Hollywood, CA
    Former Employee - Tele-Fundraiser in Hollywood, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Donor Services Group part-time (Less than a year)

    Pros

    Paid training , make new friends

    Cons

    It's just another glorified telemarketing job.

    Advice to Management

    BE HONEST!!!!


  10. Helpful (1)

    "The BOTTOM of the job barrel!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Los Angeles, CA
    Former Employee - Customer Service in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Donor Services Group (More than a year)

    Pros

    Some interesting, decent people. Some schedule flexibility. A good place to cure you of ever wanting to give to any charity-EVER. So little actual donation dollars trickle down to the causes.

    Cons

    Too many to list! Poorly managed by condescending "supervisors." It's a sink-or-swim, revolving door, boiler room operation. High stress, zero job security and relentless pep talks given by sub-standard, hyper (hysterical) management consisting of persistent mental assaults, bordering on torture and mind-control. LOTS of internal conflicts, hourly threats of being sent home and workplace politics to an extreme degree. The HR Department is completely useless; ignorant, arrogant and lazy. Only work here if you have a strong stomach - and have run out of hope. (In the 3 years I worked there we all joked that "today could be our last day-and not by our choice." FOUR employees committed suicide while I was working there which is a good example of what a nightmare this place is.) Lots of bugs, hidden cameras, co-worker theft and weekly discrepencies with paychecks and "overlooked" earned commission and hourly pay.

    Advice to Management

    Re-vamp the entire Training Department. Too many outright lies and far too little actual information and training. I succeeded because I am good at what I do, despite the sub-par trainers. Fire everyone in HR and clean house from top to bottom, The whole place reeks of sleaziness.. Pay a fair hourly rate, be fair with commissions/benefits and make the environment safe. The days of these type of call centers are numbered and if you were here, yours will be too. Never, ever again.


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