Doterra Reviews
Updated May 27, 2023
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Top Review Highlights by Sentiment
- "low pay for language skills ($13/hr; Target will pay you $15 to start and Walmart pays $13 as well)" (in 73 reviews)
- "Not enough manpower, Only 6 people in the whole CS team Manager and Assistant Manager." (in 13 reviews)
Ratings by Demographics
This rating reflects the overall rating of Doterra and is not affected by filters.
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- Current Employee★★★★★
Great culture
May 26, 2023 - Project Manager in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
I love it here, great culture
Cons
But unfortunately, company offers a small salary
- Current Employee, more than 3 years★★★★★
Seems like "wait and find out" is the motto
May 23, 2023 - Anonymous in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
I have a great team and feel included within them. Free oils if that is what you like. Encouraged to take PTO and have a good amount of it if you are hourly. Amazing manager to my team.
Cons
Since I started I feel like whenever a major question is asked in a company town hall, Corey and/or HR are always quick to say we will address it later, or we will be talking about that later and we never actually hear about it. Pick and choose easy questions to answer in town halls when submitted online. Pay is way below market average in many departments, I feel like I am struggling just to provide for my family but also too scared to leave due to the current economic climate. Unfortunately, I can't pay my bills with essential oils, and company culture. The more you look the more you can pick apart the company. Corey promised no layoffs in a town hall, then literally right after the town hall an entire recruiting team was laid off and it was never addressed. They keep feeding lies "like the product is the main thing people look for when they work here" and I find that very hard to believe. Free products and other one-off benefits take precedence over career growth and competitive pay. If you do not know anyone personally at doTERRA do not apply. It seems as if they only hire people they know or their direct family. This hurts the company as a whole because people with little to no skills for that position are hired and they are not held to even just a basic standard of doing quality work.
Continue reading - Current Employee, more than 8 years★★★★★
Avoid IT
May 17, 2023 - Senior Business Analyst in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
There are like minded coworkers so you don't feel alone Work from home flexibility but this is kind of mandatory now as they would lose more talented employees.
Cons
CEO HATES IT and constantly complains about them. Pay is below market. If economy was better I would already be gone. Company benefits focus on company product/businesses instead of decent 401k or pay. Company will do surveys and lie about results. Uses a software called Motivosity which encourages weekly recognition to coworkers. This creates and environment with artificial, fake or recognitions without meaning. Focuses on "company culture" instead of what employees want/need. Most of the good employees have already left
Continue readingWe appreciate you submitting feedback about your experience working as a Senior Business Analyst at doTERRA. We strive to offer competitive benefits that can have a positive impact on our employees. We do this by gathering reliable data on what employees need through annual employee satisfaction surveys and other management analyses throughout the year. As a result of these analyses, we have been able to implement several new benefits within the last two years including unlimited PTO for salaried employees, a free telehealth total well-being program that addresses employees’ mental health through confidential counseling sessions, and a significant increase in the amount and variety of free doTERRA products that employees can take home. Additionally, to create a truly uplifting culture, we encourage employees to practice doTERRA’s Core Values, and we hold regular workshops that allow employees to grow and integrate these values naturally into their circles of influence. We do take your concerns regarding upper leadership and compensation seriously. To discuss your concerns further and offer feedback on how we can improve, please reach out to hremails@doterra.com.
- Current Employee, more than 10 years★★★★★
Good if you can stomache anti science nonsense
May 26, 2023 - Wellness Coach in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
Nice people Great products Good humanitarian projects
Cons
Anti science Right wing agenda Covid deniers that made many sick and die
- Current Employee★★★★★
Good, not great
May 27, 2023 - Customer Service Team Lead in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
Flexibility of schedule; Good management
Cons
Pay, pay, pay, pay, pay
- Current Employee★★★★★
Pros
I work with wonderful people, and I have a great team. Great benefits.
Cons
I don't have any cons.
Continue reading - Current Employee, more than 3 years★★★★★
Great Company
Mar 16, 2023 - Customer Service Representative in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
Overall, doTERRA is a great company to work for. They show respect and value to their employees with various benefits, perks, parties, products, and more. Their mission is deeply rooted in a cause that is bigger than any of us, and it is easy to feel fulfilled within the company. The campus is beautifully maintain, and so much thought and effort is put into perks and gifts for employees. Most customers are pleasant to work with, and the training is streamlined
Cons
Changes within the company in the past year to cut costs have been nothing but painful for employees. Cuts to the Work From Home program, requirements for call center agents to do more work for little to no additional compensation, condensing software that is helpful for doTERRA financially, but overworking agents. Little to no room for growth at the call center in the past year or so, and lately only numbers and metrics are used to measure success, not the satisfaction of our customers.
Doterra Response
We appreciate you sharing your thoughts and experiences as a Customer Service Representative at doTERRA. doTERRA strives to provide equal access opportunities that allow growth within the company, no matter an employee’s position. doTERRA holds career fairs within Member Services to allow employees the ability to network and learn about different job positions held within departments. doTERRA also holds frequent compensation analyses to look at competitive wages within similar companies and positions to ensure that employees are compensated fairly. We take your feedback very seriously about compensation and Member Services opportunities. To better understand and address your experiences, we encourage you to email hremails@doterra.com.
- Former Employee★★★★★
Good healthcare, but won’t pay competitive wages
May 16, 2023 - Team Lead in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
Lots of opportunities for growth
Cons
Employees at the call center are not paid competitively, and there are not always opportunities for raises
Doterra Response
Thanks for being a part of the doTERRA family as a Team Lead and making it such a great place to work! We are proud to offer competitive benefits such as comprehensive healthcare options, including an onsite health and wellness clinic and therapy sessions that aim to help employees address their mental health. To discuss your feedback regarding compensation further, please reach out to hremails@doterra.com.
- Current Employee★★★★★
Great Place to work
May 16, 2023 - Senior Manager in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
Great People, great culture, and great product.
Cons
Compensation isn't the best and some groups are not motivated because of it.
Doterra Response
Thanks for being a part of the doTERRA family as a Senior Manager! We are proud to offer competitive benefits such as free products every month, an onsite daycare, and an onsite health and wellness clinic that aim to address the specific needs of our employees. To discuss your feedback regarding compensation further, please reach out to hremails@doterra.com.
- Current Employee, less than 1 year★★★★★
Great Part Time Job
May 3, 2023 - Customer Service Representative in Pleasant Grove, UTRecommendCEO ApprovalBusiness OutlookPros
I work remote. Co workers are really nice and always wiling to help. Employee benefits for doTERRA products are great! Ppl there care for your well being.
Cons
Pay is low. You do earn 0.25 cent raise as you progress to another skill level.
Doterra Response
Thanks for submitting feedback on your experience working as a Customer Service Representative and for contributing so much to doTERRA. We are proud to offer work flexibility and remote work options for many of our employees and strive to provide competitive benefits year after year. To discuss your suggestions regarding compensation, we encourage you to reach out to hremails@doterra.com.
Doterra Reviews FAQs
Doterra has an overall rating of 3.6 out of 5, based on over 791 reviews left anonymously by employees. 62% of employees would recommend working at Doterra to a friend and 55% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
62% of Doterra employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Doterra 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Doterra to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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