Doterra Reviews | Glassdoor

Doterra Reviews

Updated March 14, 2017
107 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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David Stirling
64 Ratings

107 Employee Reviews

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Pros
  • Great people to work with at the lower levels especially (in 7 reviews)

  • Positive and professional work environment (in 7 reviews)

Cons
  • escalated call center calls which are view (in 17 reviews)

  • Low pay and unfair pay for certain work loads (in 10 reviews)

More Pros and Cons

  1. "doTERRA is a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Provo, UT
    Current Employee - Web Developer in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doterra full-time (More than a year)

    Pros

    doTERRA has great benefits and great employee perks. The work environment is very friendly and productive. Because doTERRA has been growing so fast, there are lots of opportunities to move around in the company.

    Cons

    If you want to move around/up in the company, you have to be willing to do it yourself; there's not really a defined career development path so if you see an opportunity, you have to be the one to go and get it.


  2. "Good place to work, but get some consultants in there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Doterra full-time

    Pros

    Awesome coworkers and i loved the products!

    Cons

    The company grew too fast for their roots.

    Advice to Management

    Invest more in your employees and the turnover won't be so high.


  3. "Product Center Member Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Doterra part-time

    Pros

    It was very very easy work.

    Cons

    Not enough work and sometimes is a little boring.

    Advice to Management

    There is new management since I worked there.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Doterra"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Pleasant Grove, UT
    Current Employee - Call Center Agent in Pleasant Grove, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doterra full-time (More than a year)

    Pros

    - great people to work with
    - doterra cares about employees
    - lots of free products

    Cons

    - escalated call center calls which are view

    Advice to Management

    Better communication between markets internally and the members


  6. "Wellness Advocate Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Advocate Executive in Peoria, AZ
    Current Employee - Wellness Advocate Executive in Peoria, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doterra part-time (More than a year)

    Pros

    Outstanding family of like-minded people. Miraculous testimonials and proven successes for entrepreneurs.

    Cons

    You need show up for your own business. There are no cons when you are focused on your passion. Show up. Listen to your heart. You'll get results!


  7. "99% amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Advocate in San Francisco, CA
    Current Employee - Wellness Advocate in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Doterra part-time (Less than a year)

    Pros

    Fantastic products
    Great humanitarian work by the company
    Promos and giveaways to customers

    Cons

    Unclear commission reports
    Commission check fees were a surprise to me
    FDA guidelines are tricky

    Advice to Management

    Make people complete a series of online webinars where you clearly explain commission payment, any and all fees that will be charged before you let someone sign up


  8. "Corporate good, Call center not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Pleasant Grove, UT
    Former Employee - Member Service Representative in Pleasant Grove, UT
    Approves of CEO

    I worked at Doterra part-time (More than a year)

    Pros

    The Corporate end of the company is run pretty well for the most part. There is little micromanagement, the building is nice, and there are great people to work with. They also have great Christmas and Summer parties.

    Cons

    The Call center (member services) is not a very well run organization. The pretty much are babysitting you with the amount of micromanagement they are doing. Politics are everywhere. The people the end up promoting usually aren't very good at what they do. You will get some people who are great at their job and some that aren't in the Team Lead and Management roles. They emphasize full-time way too strongly, especially in promoting people which usually means that you end up getting people who have dropped out of college who are relying on getting promoted to hopefully one day make a real living. Not very flexible scheduling.

    Advice to Management

    Reduce the amount of micromanagement within member services. Hire those who are legitimately qualified or who actually present the needed skills. You can just as easily hire two part-time people as hiring one full-time person.


  9. "Customer services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pleasant Grove, UT
    Former Employee - Customer Service Representative in Pleasant Grove, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Doterra (Less than a year)

    Pros

    nice office, new campus, work load is ok. stressless, friendly coworkers.

    Cons

    Management is a mess. schedule is extremely strict and team lead would talk to you even you have a tiny problem.
    software is really old and crush all the time. workforce software is in test stage, many mistakes. team leads are like spys watching over you all the time. even would arrange the person next to you to monitor your work

    Advice to Management

    get more professional training and get rid of the irresponsible team leads


  10. "A Wonderful Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services in Pleasant Grove, UT
    Former Employee - Member Services in Pleasant Grove, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Doterra part-time (Less than a year)

    Pros

    Positive culture, flexible scheduling, free swag and giveaways, managers focused on helping you grow, the office is beautiful, the cafe is great, people are very kind and welcoming

    Cons

    There can be a lot of red tape and unnecessary approvals for very simple processes. The proprietary order management software (Datatrax) is truly atrocious, a hideous piece of software straight out of Windows 95, crashes all the time, makes many processes tedious. I wonder why, with so much capital, they don't invest in better software for the workforce

    Advice to Management

    Please update your software tools! They are truly some of the worst I've ever seen. When I started work over a year ago there had been talks of new software in the works, but the process has been too long and drawn out. A billion dollar company deserves better than Gameboy level software.


  11. Helpful (2)

    "A good company, some improvement needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doterra full-time (Less than a year)

    Pros

    Debt free company
    Good health benefits
    Friendly, nice people

    Cons

    Lower than average salary
    Lots of work and not enough employees to handle the work
    Poor communication from the top down

    Advice to Management

    Recognize good, quality employees with skill and education and reward them appropriately.



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