Doubletree By Hilton Reviews | Glassdoor

Doubletree By Hilton Reviews

Updated December 7, 2017
530 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
Doubletree By Hilton President and CEO Christopher Nassetta
Christopher Nassetta
151 Ratings

530 Employee Reviews

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Pros
  • Great health insurance, team member travel discount are amazing (in 15 reviews)

  • Good benefits and opportunities to grow up as individual and start your career in hospitality industry (in 16 reviews)

Cons
  • Very very busy, Fast Paced, Long hours (in 17 reviews)

  • Hotel was in the midst of upper management transition during my tenure (in 16 reviews)

More Pros and Cons

  1. "Like a Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Doubletree By Hilton full-time (More than 10 years)

    Pros

    Great culture, passionate about customer service, dedicated long-term managers, good perks.

    Cons

    Staffing levels, compensation, cost of benefits.

    Advice to Management

    Invest in pay/benefits/people


  2. "Restaurant Supervisor/Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Atlantic Beach, NC
    Current Employee - Restaurant Manager in Atlantic Beach, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    Guest interaction; 50% discount on food; Team Member discount on stays;

    Cons

    Poor Mgmt; No room for advancement; jack of all trades; Lack of Training.

    Advice to Management

    Double standards, the same for everyone. Favoritism is a problem, no mgmt. at night, no structure.

  3. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Omaha, NE
    Current Employee - Sales Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (More than 3 years)

    Pros

    Ability to work with clients and be flexible in approach. Support from Hilton was great and more could be done from management company

    Cons

    Short staffing at times which resulted in frustration with customers. More could be done with staffing agencies. Flexibility with hours

    Advice to Management

    Hire additional staff


  4. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Doubletree By Hilton full-time (More than 3 years)

    Pros

    Free meals on the clock

    Cons

    I'm honestly not sure where to begin with this, When i first started i believed in Hilton a lot due to their great success, however this changed altogether. The management here is atrocious. They are not here to help, but hurt. Most of the time they are very rude to customers and set a terrible example for other employees and their hotel. They often pretend to be working on something to avoid customer interaction and leave the entire load of customers on whoever else is there. when you ask for help they act bothered then ensure to make you look and feel incompetent in front of the guest. Each manager has a different set of information so when you are new you get trained 5 different ways and quickly figure out no one gets along, so you get yelled at for doing things the way you were trained. You can ask all day what you can do to help or to go above and beyond and they will skirt around and ignore you then yell at you for not doing anything. You are set up for failure since the beginning. As much as they like to tell you there are opportunities, there arent. I've seen people here for years who arent offered promotions when they work SO hard for this company, while lazy people get the pat on the back. My main complaint however, is the quality of this hotel. It is disgusting. On a daily basis guests complain about MOLD, extremely poor plumbing to the point they stand in dirty water while showering, doors that don't even lock fully, the rooms are never stocked, people find socks dirty underwear, and completely unvacuumed carpets, elevators break daily. Guests are paying 3 to 500 dollars per night and this is completely unacceptable. I simply cannot stand behind a company that treats it's guests and employees this way. there is much more, but this is the grand scheme.


  5. "Laundry and Rooms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Billings, MT
    Former Employee - Housekeeper in Billings, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Doubletree By Hilton part-time (More than a year)

    Pros

    the hotel is very organised and systematic

    Cons

    The meal provided in the hotel is very bad

    Advice to Management

    Staff meal can be improve


  6. "Rapid intellect experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Rapid intellect experience great way to meeting people

    Cons

    None that I am aware of


  7. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Minneapolis, MN
    Former Employee - General Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Doubletree By Hilton full-time (More than 10 years)

    Pros

    Great work life balance. Corporate level support is of high quality and efficiency. Health benefits and bonus plans are excellent.

    Cons

    Hard to staff quality line level staff and maintain labor standards and efficiencies for top notch guest service. Need larger labor pool.

    Advice to Management

    Keep up the great support

  8. "Front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Durham, NC
    Current Employee - Front Desk Agent in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    You get to eat at a full service hotel

    Cons

    Guest are rude, standing for a long time

    Advice to Management

    Always keep staff happy


  9. "Unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Kenner, LA
    Former Employee - Customer Service Associate in Kenner, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Doubletree By Hilton full-time (More than a year)

    Pros

    The Employee recognition is great

    Cons

    Unfair, company does not go by the facts

    Advice to Management

    Next time you say something to someone you should write it down.


  10. "Great discounts, poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Doubletree By Hilton part-time

    Pros

    Great discounts on hotel rooms that you would never find anywhere else, delicious free lunches or dinner

    Cons

    Long shifts, minimal breaks, tiny pay for big responsibility

    Advice to Management

    Spreading shifts out differently might affect moral


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