Doubletree By Hilton Reviews | Glassdoor

Doubletree By Hilton Reviews

Updated May 20, 2017
428 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
Doubletree By Hilton President and CEO Christopher Nassetta
Christopher Nassetta
104 Ratings

428 Employee Reviews

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Pros
  • helpful boss, nice people for the most part and good benefits (in 15 reviews)

  • great pay, excellent management, free food (in 11 reviews)

Cons
  • The sales department and upper management will throw you under the bus at any given moment and they are fake as the day is long (in 15 reviews)

  • Long hours for salaried employees (in 12 reviews)

More Pros and Cons

  1. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Philadelphia, PA
    Current Employee - Server in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton part-time (More than a year)

    Pros

    Truly Care about there workers

    Cons

    None so far. Its been great.

    Advice to Management

    I think there doing a great job.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Southington, CT
    Current Employee - Sales Manager in Southington, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (More than a year)

    Pros

    Updated modern atmosphere. The guests are always a priority.
    Clean hotel. Great food and staff. Consistent excellent service. Great travel benefits.

    Cons

    Too many cliques. Main Manager is unstable. Makes for hostile work environment. God awful insurance with high co-pays and deductibles.

    Advice to Management

    Stop selectively choosing good employees bad, just because you don't like them. Select better insurance options for your employees.


  3. "Exciting experience w/a dissapointing ending (North Location)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Austin, TX
    Former Employee - Sales Manager in Austin, TX
    Doesn't Recommend

    I worked at Doubletree By Hilton full-time (More than a year)

    Pros

    Fun place to work. Always meeting new people that come to events and the hotel staff as a whole were great, hard-working people. Some fun employee events. I had a great time doing my job and I was good at it.

    Cons

    The sales department and upper management will throw you under the bus at any given moment and they are fake as the day is long. I haven't experienced such cattiness and back talking since high school. They never let a mistake go, and there is absolutely no training. They hired me with none and they were horrified when I made mistakes. No support, and then they will write you up until you quit. Such a terrible ending to what I thought was going to be a long-term place of employment for me. And the pay is embarrassingly low for how much money we bring into the establishment. Worse pay for a job I have experienced in my professional life.

    Advice to Management

    Maybe treat the DoubleTree more as a place of business and less as your private club. (this is for the North location only)


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  5. "Average job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Austin, TX
    Current Employee - Front Desk Agent in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    Great discounts on hotels, good benefits, cheap meals, guranteed 40 hours, and great managers

    Cons

    Hourly pay is not the best


  6. "Okay, but there are some downfalls"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Jacksonville, FL
    Current Employee - Barista in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Doubletree By Hilton full-time (More than a year)

    Pros

    The pay is great for what I do! The manager is the sweetest. The customers are nice for the most part. It has the best view of the river from the outside.

    Cons

    A little unorganized at times. Don't have all the staff we could use, due to budget constraints.


  7. "Guest Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Denver, CO
    Current Employee - Guest Service Agent in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    consistent pay, nice benefits, easy work enviroment

    Cons

    shifts are inconsistent, and its hard to balance work and personal life.


  8. "Managerial Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Doubletree By Hilton full-time

    Pros

    Reasonable pay for salaried positions compared to the workload.

    Cons

    If you're an experienced professional looking for a change, I'd strongly advise looking elsewhere. Management here is poor and you will be micro-managed. Many of the people that have worked (or currently work) here, realize their mistake and wish they hadn't accepted an offer here.

    Advice to Management

    Be better.


  9. "Security Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Ontario, CA
    Current Employee - Security Officer in Ontario, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    You work with people you come to see as friends and can joke around with to make the time go by faster.

    Cons

    dealing with the union is annoying and also dealing with rude guests, and even sometimes violent for no reason, for some people who are old enough to be you parents/grandparents they sure act like teens.

    Advice to Management

    Management sometimes has there hands full with other things, i think they do okay, but maybe be open minded to what employees, feel would work.


  10. "I worked at the hotel for about 1 year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Monrovia, CA
    Current Employee - Front Desk Agent in Monrovia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (Less than a year)

    Pros

    Free food
    They will launder part of your uniform
    Will help with hospitality management tuition

    Cons

    The pay is barely above minimum wage, where as you should be getting payed a lot more for the work you do.

    Advice to Management

    Management is awesome at this place. Owner's are greedy, unfortunately.


  11. Helpful (1)

    "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Food and Beverage in San Antonio, TX
    Current Employee - Food and Beverage in San Antonio, TX
    Approves of CEO

    I have been working at Doubletree By Hilton full-time (More than 10 years)

    Pros

    My staff they are hard workers

    Cons

    Needs improvement on getting more staff

    Advice to Management

    Need to hire more staff


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