Dovenmuehle Mortgage Reviews | Glassdoor

Dovenmuehle Mortgage Reviews

Updated May 26, 2017
127 reviews

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2.3
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William A. Mynatt
60 Ratings

127 Employee Reviews

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Pros
  • Lake Zurich campus is nice, includes a fitness center (in 7 reviews)

  • sarting point great people work for (in 5 reviews)

Cons
  • Hard to see the vision from upper management (in 12 reviews)

  • Therefore, the pay is below average, raises are nearly non-existent or not enough to keep up with cost of living (in 5 reviews)

More Pros and Cons

  1. "collections counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elgin, IL
    Former Employee - Anonymous Employee in Elgin, IL

    I worked at Dovenmuehle Mortgage part-time (More than a year)

    Pros

    nice co-workers, training fair, as a part time employee they were very flexible

    Cons

    not the best communication done, pay was low


  2. "Below Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Disposition in Lake Zurich, IL
    Current Employee - Mortgage Disposition in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hard working colleagues
    Nice Location
    Work hours are a plus. typical 8-5

    Cons

    Health insurance is ridiculously expensive. I suggest you as to look at the plans before accepting your job offer. They do not reveal the costs until your first day of orientation.

    The company lacks proper training. They put you to train with senior staff that might not be teaching you the most up to date procedures. Eventually you get penalized. Management mainly is concerned on covering their tail.

    Extremely high turnover rate. There is a group of new hires each week, which means that is a whole group that left the company!

    Low pay and promotions are given based on how is the cheapest bid not the most capacitated.

    Advice to Management

    Listen to your staff. Have a genuine concern for their work issues. Emphasize on improving training for new staff.

  3. "Escrow analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Elgin, IL
    Current Employee - Anonymous Employee in Elgin, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dovenmuehle Mortgage full-time (More than 5 years)

    Pros

    The only good thing I have to say is that it is a paycheck small byt nevertheless a paycheck.

    Cons

    They put u to work other positions besides you own for no extra pay. If u get a raise they are pennies but an annual raise is not always given.

    Advice to Management

    Treat ur employees better and give higher raises well raises in general. Chill out...


  4. Helpful (2)

    "BEWARE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Zurich, IL
    Current Employee - Anonymous Employee in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dovenmuehle Mortgage full-time (More than 5 years)

    Pros

    There are no pros to this company

    Cons

    They do not care about their employees. There has been over a 75% turnover rate in the last five years. Senior management only looks out for themselves. Management themselves only look to blame others for their errors. Low man on the ladder gets the axe for errors made by management.


  5. "A place where you can learn and grow within Mortgage Servicing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Zurich, IL
    Current Employee - Anonymous Employee in Lake Zurich, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dovenmuehle Mortgage full-time (More than 5 years)

    Pros

    Working for a management team that does not micro manage, and they allow you to use your gifts and talents to get the job done. Dovenmuehle is a place that allows you to move around to different departments and this is great because you can learn many different things or find the area in mortgage servicing that is a good fit for you.

    Cons

    It would be nice to have a Schaumburg location

    Advice to Management

    I know your job is not easy but the trust you have in your employees to get the job done is greatly appreciated. Keep providing the information needed to your employees so they can be effective on their job! Keep giving them positive feed back to keep them motivated as well as informing them of areas of improvement.


  6. Helpful (1)

    "Bait and Switch"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in North Aurora, IL
    Former Employee - Anonymous Employee in North Aurora, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dovenmuehle Mortgage full-time (Less than a year)

    Pros

    This company is a job at best, not a career. In other words, if you are looking for a stepping stone to learning and understanding about the mortgage loan servicing business, this job may sharpen your tools. Gain the knowledge and experience, move on to more reputable establishment. This company is a burning building. Every week, new training classes and employees because of high turnover. One word, run!!!!!

    Cons

    On short notice, this company will make you work mandatory overtime before and after your shift. Training is inconsistent with the actual job duties that you have perform on a daily basis. The working environment is very negative with an enormous amount of controlling from management. In addition to the nasty smell, dirty and broken chairs, messy break rooms and outdated bathrooms. In a nutshell, just an overall bad culture throughout the facility at North Aurora office.

    Advice to Management

    Learn how to value your employees more. Management can benefit from being more approachable and friendly. Management will walk right beside you and will not speak or acknowledge you. As a result, some of the employees have taken on this same vibe as management. In all my years of working, I've never seen a culture that's so divided amongst frontline employees and management.


  7. "Ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Elgin, IL
    Former Employee - Loan Processor in Elgin, IL

    I worked at Dovenmuehle Mortgage full-time (Less than a year)

    Pros

    Everyone was friendly and helpful

    Cons

    They don't pay enough and benefits were a ok

  8. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Lake Zurich, IL
    Former Employee - Auditor in Lake Zurich, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Dovenmuehle Mortgage full-time (Less than a year)

    Pros

    People are friendly for the most part.
    Nice building with a caf, gym, plenty of parking.
    Free water, coffee.
    Job is what you make it; nice being able to put in headphones but you get scolded if your phone is out per company policy.
    Don't take work home with you/have to work weekends.
    Paid time off is pretty on par for everywhere else, 5 sick days accumulated throughout the year, and 5 vaca days, and goes 10 ten after first year.

    Cons

    You're just a cog in the machine, easily replaceable to them. You'll find if you just come in and get your work done you'll be fine, but don't expect praise or a pay bump. They give out 1% raises on a yearly basis, and don't have any bonuses or OT. You probably won't make a career out of this, but it's fine for recent college grads to get some experience under their belt for a year or so, but have that mindset going in.
    If you're sitting away from team leads or managers, and away from the main walk ways, with people you like, you'll have more fun. Very strict on being away from desk.

    Advice to Management

    Upgrade technology, offer more jean days, and offer to pay for the gym membership. You need to offer all the perks you can to combat apathy from employees.


  9. "Stable work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Lake Zurich, IL
    Current Employee - Assistant Manager in Lake Zurich, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dovenmuehle Mortgage full-time (More than 8 years)

    Pros

    You must be self motivated but it's good place to learn new technology and skills. There is always opportunity for improvements and any initiative is welcome.

    Cons

    Compensation is not the best. Appreciation is not part of the work environment, but you will get it from peers.

    Advice to Management

    Invest in skilled good employees and the company will save in the long run.


  10. Helpful (1)

    "Corporate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Lake Zurich, IL
    Former Employee - Corporate Trainer in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dovenmuehle Mortgage full-time (More than a year)

    Pros

    Nice facility, cafeteria, some nice people to work with

    Cons

    Everyone is expendable to them. They lose a lot of quality employees to managerial disengagement; however, do not care because they can always get someone else to do it for less. 2% pay raise after a year; however, no more raises after that. They promote from who they like, not who is most qualified for the position. Never once saw or met the president of the company and management is shrouded in secrecy. They do not appreciate their staff, their efforts or acknowledge their contributions. They suck.

    Advice to Management

    Wake up and take care of your employees. Do not promote from the pool of favorites. Pay people what they are worth. Find out why people leave. Pay attention to the information given at the exit interviews and fix what is broken.


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