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Dovetail Health Reviews

24 reviews

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2.0
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Stever Aubrey
12 Ratings

24 Employee Reviews

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  1. "Great concept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Helping keep patients out of the hospital and in their homes.

    Cons

    Layoffs layoffs layoffs layoffs layoffs

    Advice to Management

    Get it together!!!


  2. "New management, new parent company, new hope"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook

    I have been working at Dovetail Health full-time (More than a year)

    Pros

    Complete overhaul of the management team. Now the company feels like a start up with vision again. Morale is generally good. Being part of Optum brings stability and hope.

    Cons

    Narrow market focus and hard to scale up.

    Advice to Management

    Stay transparent to the team. Share good and bad news.

  3. "Help patients, but suffer in the office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Employee in Elizabeth, NJ
    Former Employee - Operations Employee in Elizabeth, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dovetail Health (More than a year)

    Pros

    This company helps patients and you will be a part of that. The feeling of getting these people the help that they need is intoxicating. It's also fantastic to work with extremely intelligent individuals, like the Pharm.Ds and RNs that truly care about the work they do.

    IT management is fantastic.

    HR was good, but it's now a different animal since the company belongs to Optum. It's probably still good.

    You get to work for Optum!

    You will probably do well here as long as you don't expect upper mobility or even lateral mobility. You will also have a great time if you are not in-house staff. The pharmacists and nurses love their jobs, but interactions with the main office are grating and frustrating.

    Cons

    Operations and Pharmacy management lack vision and are stuck in their own world of thoughts and ideas. They do not hear valuable suggestions or warnings from lower level employees, and they continue to hire the least experienced and youngest of people into the management staff. As you might imagine, this perpetuates the problem. These new managers fall flat, need support from their underlings, and this eventually causes a high turnover rate in their departments. The good, strong workers end up leaving or have their drive ripped away from them.

    The company also has a multi year history of only hiring women for middle management positions. This could absolutely be coincidental, but I did note above that they continue to hire the wrong people into their management positions.

    Management does not listen to suggestions and pleading by employees to fix issues. They are ignorant until they finally come across the issue them self. This has lead to some issues taking YEARS to fix. The employee that had been speaking out is not given any credit and management feels that they have made a great accomplishment. The process from suggestion to 'management realization' takes 6 months +. Extremely frustrating.

    I have had to stick up for patients because of the poor treatment (as far as scheduling goes) they receive due to management's decisions. Please do not continue to cancel and shuffle around needy patients unnecessarily.

    IT is getting better and better, but the software is extremely poor for now and limits efficiency and functionality of employees across departments.

    The company had amazing rates of turnover while I was there. I survived multiple rounds of layoffs before I jumped ship. I do not know if it has gained stability, but be aware of this.

    Optum is a bit strict in some of their policies. They have antiquated policies that will deduct pay for being late just by 1 minute.

    There is limited cohesion between departments.Even those that work together directly.

    Advice to Management

    You need to hire a more diverse set of people into management. Also, you really need to hire people that have experience or at least more knowledge of their department. New leads have no idea what is happening with the accounts and thus make poor decisions. Those poor decisions caused the company to lose thousands of dollars.

     Higher level management needs to take stock in the other departments and see how their bottom level employees are being mistreated and not heard. Ideas and solutions from top employees are not heard until it's too late. At that point, we have already hurt our relationship with our client and lost thousands of dollars. Do you know how depressing that is? You don't listen, lose thousands in days, and then you cut employees. The same employees that warned you.

    When employees have social issues with the work environment and policies, they should be heard and not squelched. There is extreme bias in these situations. They have lost a lot of good employees and productivity to this.

    Take note of the scheming and extreme bias in operations. That department is a black hole. Your management consistently reduces production and alienates workers.


  4. Helpful (1)

    "IT Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Boston, MA
    Current Employee - IT Director in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Dovetail Health full-time

    Pros

    Health Care environment - not much to post when it comes to PROS

    Cons

    Non-Technical Staff running IT Department - A lot to post but don't want to waste my time on this.

    Advice to Management

    Every one of the C-Level Staff has side business and they are abusing the company. If you stand up you get kicked out? Wake up Mr. JC.


  5. "Great place to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Program Coordinator in Needham, MA
    Former Employee - Clinical Program Coordinator in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dovetail Health full-time (More than a year)

    Pros

    Open office atmosphere. Communication with Managent was good. Decent salary and great benefits

    Cons

    Not much room to grow within the company. Upper management hired externally, not much room to grow.

    Advice to Management

    Promote from within the company so employees have incentive to work hard.,


  6. Helpful (2)

    "Needs the right people for the right jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in Needham, MA
    Former Employee - Care Coordinator in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dovetail Health full-time (Less than a year)

    Pros

    Friendly and Helpful Staff
    Flexible with Schedule
    Decent Benefits (Full-Time Employees)

    Cons

    Inexperienced Managers
    Lack of Direction as a Company
    Inexperienced CEO
    Slow to Make Decisions
    Not Transparent with Company Performance or Goals

    Advice to Management

    Be Transparent to your workers
    Hire experienced managers
    Hire a CEO with experience in Healthcare Industry or something Related to it
    Show your employees you care by informing them


  7. Helpful (2)

    "support and communication misleading"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dovetail Health full-time (Less than a year)

    Pros

    wonderful office, and staff everybody very friendly and seemingly helpful.

    Cons

    Is run by a sorority, they have a snobbish , clannish way about them. You are either a member of the club or you are out way out.

    Advice to Management

    Diversify your supervisors their filtering is causing you to lose good people who only need a little more support from the supervisors who don't have the skill to adapt to another training style. They only seem interested in each other and despite their rhetoric, have no patience for someone who can't meet their rigid expectations; Unless you are a member of their sisterhood and social standing.

  8. Helpful (2)

    "Great small company with big aspirations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dovetail Health part-time (More than a year)

    Pros

    Company mission is inspiring, co-workers are very friendly and work culture is familial. Management is approachable and willing to roll up sleeves to grow as a company. Mission-driven company, so it was a fantastic place to work if you want to feel as if you're helping to make a difference in people's lives.

    Cons

    Not much to say as I really enjoyed my job here. The only thing is you need to be very flexible to work here as the company continues to evolve and roles may change.


  9. Helpful (1)

    "Worst place I ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT-Tech in Needham, MA
    Former Employee - IT-Tech in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dovetail Health full-time (Less than a year)

    Pros

    A lot of nice, hard working people

    Cons

    Everyone else said it...this place is for workaholics, and there is no tolerance to teach a new employee what they want accomplished. They just assume you should know. My supervisor was a passive-aggressive slug who threatened everyones job if they did not do as he said.


  10. Helpful (2)

    "Just and Illusion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Previous Employee in Needham, MA
    Former Employee - Previous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dovetail Health full-time (More than a year)

    Pros

    If you are a young college graduate looking to acquire experience in the healthcare industry, then Dovetail Health is for you. The corporate office location conveniently located near Route 128 in Needham, offering free parking. All employees are provided with iPhones.

    Cons

    If you are a seasoned individual seeking a mature professional environment, I would not recommend Dovetail Health as an opportunity. The initial, camouflaged HR interview gives the considered candidate a sense that the company is innovative and doing "big things" for senior care and its employees. You are ready to interview feeling like you could change healthcare for your parents/grandparents. Sorry to be a "Debbie Downer"... Upward mobility is applicable to those who's philosophy is "by any means necessary". They offer minimal benefits (e.g. no maternity leave), no Work Life Balance, and raises are non-existing. They have had a high turn-over rate for 2013-2014 from voluntary resignations, to firing, to lay-offs (app. 1/3 the company of 200 employees). If stagnancy and the ability to tolerate instability and uncertainty are your strong points, then CLICK HERE to apply.

    Advice to Management

    Words are irrelevant, as the mentality is every man for himself.


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