Dow Jones Reviews

Cons

Collaboration, lack of team effort

Cons

Slower to adapt to digital world than its competitors.

Cons

Cross Team/Department collaboration can be difficult at times, as it feels like many departments are under staff.

Cons

Media industry in general is going through a period of transition and faces several challenges.

Cons

More like a call center job than a level 2 technical support . Too much emphasis how you greet or sign off customers in your emails web chats phone conversations etc. more such call center metrics.

 You will just escalate cases online to QA never really work with them or development teams etc. no access to testing/ staging environment/ databases or logs, no awareness about what platforms/processes your products use for development, code repository, continuous integration etc. In short no access to learning. Similarly technical sales can benefit to learn from us if interested.

Information sharing is minimal across teams, even if that will help you do your job better. No access to product logs for tech support. Stay in your lane and work with what you are given. You will support a breadth of products but not know in much detail about any.

Excessive division of work and hierarchical structure. A lot of overhead in just passing an issue from one team to another, adding to turnaround time for the customer.

Not much chance to grow, people are at same position for decades. Unless you are willing to take a random job unrelated to your current one within the company.

Crammed open-concept room for customer service department restricts conversions with even your coworkers, while floors above lay vacant. You can work here for years without knowing a person two rows away from you or never have face to face interactions with people from other teams that you work with over email/phone etc.

Minimal staffing and need for coverage means people take lunch’s or breaks etc in isolation and you will not be able to attend events that other departments can attend. Sporadically people try to have potlucks etc. but nothing on part of of the company. No team spirit. Boring.

Cons

Shrinking industry and slow to innovate

Cons

There are no real cons.

Cons

Top heavy management that shows little follow through on strategy, which seems to change every quarter or two. Cliquey environment.

Cons

Changing management constantly moving the target and redirecting funds from one project to suppoer another project.

Cons

long commute no others really