Dow Jones Reviews | Glassdoor

Dow Jones Reviews

Updated January 16, 2019
604 reviews

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3.5
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William Lewis
141 Ratings

Employee Reviews

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Pros
  • "work life balance and progression" (in 54 reviews)

  • "Great work like balance, good benefits and flexibility to work from home or at other offices when traveling" (in 53 reviews)

Cons
  • "Upper management has no idea about what goes on or maybe they just don't care" (in 22 reviews)

  • "Low pay, limited upward movement" (in 12 reviews)

More Pros and Cons

  1. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Princeton, NJ
    Current Employee - Team Lead in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dow Jones full-time (More than 8 years)

    Pros

    Good culture, good campus,free coffee, humongous cafeteria

    Cons

    Collaboration, lack of team effort

    Advice to Management

    More collaboration


  2. "Graphics Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dow Jones full-time

    Pros

    Excellent benefits, training taken seriously, world class reporters

    Cons

    Slower to adapt to digital world than its competitors.

  3. "Advancement Opportunity and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Princeton, NJ
    Current Employee - Anonymous Employee in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dow Jones full-time (More than 5 years)

    Pros

    I have been with Dow Jones for 5+ years now.

    My notion of Dow Jones:
    Heavily invested in career and knowledge growth. They provide training resources for free (Covered by Company), tuition reimbursement, and there is even a mentor program.
    For individual that are willing to work hard, grow and show that they are a professional, there is opportunity for career advancement. Sorry no free hand outs, you actually have to work for it!!!
    The Benefits is good in my opinion, with most companies reducing benefit coverage and increasing responsibility to the employee. Dow Jones for the most part has been able to keep the burden to the employee to a minimum. Trust me I've seen a lot worse out there.

    Hopefully this helps if you are presented with an option to work at Dow Jones.

    Cons

    Cross Team/Department collaboration can be difficult at times, as it feels like many departments are under staff.


  4. Helpful (1)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dow Jones full-time

    Pros

    Good management and leadership.
    Opportunities for professional development and advancement.

    Cons

    Media industry in general is going through a period of transition and faces several challenges.


  5. "System Support Specialist/ Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Support Specialist in Princeton, NJ
    Current Employee - Systems Support Specialist in Princeton, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dow Jones full-time

    Pros

    Get a paycheck.
    Helpful coworkers.
    Nice building and campus.
    Decent benefits such as insurance and 401k
    Access to online training such as Lynda.com etc

    About this position
    Tech support position is good for anyone new to this field. Most tasks are about answering user questions about product usage or solving login issues helping them with Browser and other settings directing them to correct URL s etc or helping them with excel files.If that is technical enough for you this job will be a good match. Get to work with Factiva and Risk&Compliance and several other products.

    Cons

    More like a call center job than a level 2 technical support . Too much emphasis how you greet or sign off customers in your emails web chats phone conversations etc. more such call center metrics.

     You will just escalate cases online to QA never really work with them or development teams etc. no access to testing/ staging environment/ databases or logs, no awareness about what platforms/processes your products use for development, code repository, continuous integration etc. In short no access to learning. Similarly technical sales can benefit to learn from us if interested.

    Information sharing is minimal across teams, even if that will help you do your job better. No access to product logs for tech support. Stay in your lane and work with what you are given. You will support a breadth of products but not know in much detail about any.

    Excessive division of work and hierarchical structure. A lot of overhead in just passing an issue from one team to another, adding to turnaround time for the customer.

    Not much chance to grow, people are at same position for decades. Unless you are willing to take a random job unrelated to your current one within the company.

    Crammed open-concept room for customer service department restricts conversions with even your coworkers, while floors above lay vacant. You can work here for years without knowing a person two rows away from you or never have face to face interactions with people from other teams that you work with over email/phone etc.

    Minimal staffing and need for coverage means people take lunch’s or breaks etc in isolation and you will not be able to attend events that other departments can attend. Sporadically people try to have potlucks etc. but nothing on part of of the company. No team spirit. Boring.


  6. Helpful (1)

    "Design Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Director in New York, NY
    Current Employee - Design Director in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dow Jones full-time (More than 5 years)

    Pros

    Smart colleagues and good life/work balance.

    Cons

    Shrinking industry and slow to innovate


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dow Jones full-time

    Pros

    Great people. For a big company, it has a family feel.
    Good benefits
    Good work/life balance

    Cons

    There are no real cons.

  8. Helpful (3)

    "Good benefits; subpar management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dow Jones full-time

    Pros

    Benefits, some growth opportunities, nice office space.

    Cons

    Top heavy management that shows little follow through on strategy, which seems to change every quarter or two. Cliquey environment.


  9. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Princeton, NJ
    Former Employee - Director in Princeton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dow Jones full-time (More than 3 years)

    Pros

    Great people to work with within the pear group.

    Cons

    Changing management constantly moving the target and redirecting funds from one project to suppoer another project.

    Advice to Management

    Define long term goals and direct project short term goals to be in alignment with the long term goals..


  10. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Princeton, NJ
    Current Employee - N/A in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dow Jones full-time (More than 5 years)

    Pros

    Benefits and the people

    Cons

    long commute no others really

    Advice to Management

    Keep up the fabulous work!!!!