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DraftKings

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DraftKings

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DraftKings CX Associate Reviews

Updated Apr 19, 2021

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Found 4 of over 291 reviews

3.3
100%
Recommend to a Friend
100%
Approve of CEO
DraftKings CEO Jason Robins
Jason Robins
1 Rating

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  1. 5.0
    Current Employee, less than 1 year

    Current Employee

    Apr 19, 2021 - CX Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working at DK has been great. I’ve only worked from home so I can’t really speak to an office experience but given the current circumstances it’s been a great entry level experience. Company seems to be growing at a rapid pace which is exciting to see. DK is the perfect combination of tech and sports.

    Cons

    -Unfortunate reality of the CX role is you work every weekend, which is understandable due to these being some of our busiest days. - Can get repetitive, often times there will be issues you aren’t able to resolve without having to get in contact with another team. These other teams aren’t as staffed as CX and become easily backed up. - Job training has been less than ideal, should note though it’s all been remote.

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    3 people found this review helpful

    DraftKings Response

    Senior Recruitment Marketing Specialist

    Thank you for your time spent with DraftKings ensuring our passionate customers have the best experience possible using our award-winning products. Starting a new job remotely is not easy, so we appreciate you choosing DraftKings to begin your career. Your feedback has been shared with our CX leaders. However, we hope you feel comfortable providing them and your HR Business Partner with recommendations for improving remote CX training. This ensures we're adapting to the times while setting new teammates up for success. Thank you again for your review. Jason

  2. 4.0
    Current Employee, less than 1 year

    annoying job, bad pay, but fun environment

    Mar 10, 2021 - CX Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers fun environment good food free food

    Cons

    no manager engagement bad pay Boring job

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    DraftKings Response

    Senior Recruitment Marketing Specialist

    Thank you for your review. Please reach out to your HR Business Partner so we can better address your concerns. Jason

  3. 1.0
    Former Employee, less than 1 year

    CX

    Apr 13, 2021 - CX Experience Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The free holiday gifts given to us

    Cons

    There are too many CX reps to us

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    1 person found this review helpful
  4. 4.0
    Current Employee, more than 1 year

    Current Employee

    Jan 21, 2021 - CX Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Just about everything. The work environment is awesome, co-workers are awesome. It is a very welcoming company and fun to work for as sports betting is rapidly evolving and changing daily.

    Cons

    Promotions are rare if you don't have a really good friend as a higher-up as it may be a national company but, it is still a small company mindset in that aspect. To go along with that raises are not a common thing unless you know somebody. Other than that the company is really cool and fun to work for. No complaints besides those!

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    2 people found this review helpful

    DraftKings Response

    Senior Recruitment Marketing Specialist

    Thank you for your time at DraftKings. Our customer experience associates are the front-line support for our passionate customers, and we appreciate your work to provide them with world-class service. We are happy to read you enjoyed your time with us. DraftKings prides itself on having an entrepreneurial spirit, and we encourage all employees to carve out their career path. Our customer experience team has a track record of promoting employees to different areas of the business. We stress to our CX team members to talk with their manager and HR Business Partner about their career goals, and we’ll help support you in achieving them. Jason

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