DraftKings Customer Experience Associate Reviews

Updated Nov 17, 2021

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Found 27 of over 291 reviews

4.0
78%
Recommend to a Friend
87%
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DraftKings CEO Jason Robins
Jason Robins
16 Ratings

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Ratings by Demographics

This rating reflects the overall rating of DraftKings and is not affected by filters.

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  1. 5.0
    Current Employee

    Work from Home

    Nov 6, 2021 - Customer Experience Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote Work Great Pay Great Team to work with

    Cons

    Scheduling and long commute to office

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  2. 4.0
    Current Employee

    Great company. Not such a great role.

    Nov 17, 2021 - Customer Experience Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company is very Employee focused. They care about their people.

    Cons

    Specific to this role: Low Pay. Inconvenient schedule. (Example: Wednesday-Sunday, 6aEST-2pEST)

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  3. 4.0
    Current Employee, less than 1 year

    Great enviornment

    Nov 3, 2021 - Customer Experience Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love the people and collaboration, great place to work.

    Cons

    None as of right now.

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  4. 5.0
    Current Employee, more than 1 year

    Great

    Sep 1, 2021 - Customer Experience Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Unlimited PTO and great environment

    Cons

    A bit disorganized at times.

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  5. 4.0
    Former Employee

    Team Oriented

    Jul 1, 2021 - Customer Experience Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone at DraftKings has a team-oriented approach that makes days go seamless. There is a lot of room for growth within the company.

    Cons

    The schedules can improve to allow work and life balance.

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  6. 5.0
    Current Employee, more than 1 year

    10/10

    Jun 8, 2021 - Customer Experience Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    DraftKings is an amazing place to work with an incredible atmosphere.

    Cons

    CX does not get the full freedom compared to rest of the company (work every holiday, as customer service never sleeps)

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    DraftKings Response

    Employer Branding Manager

    Thank you for your positive feedback and your dedication to your job!

  7. 4.0
    Former Employee, less than 1 year

    Solid

    Jun 13, 2021 - Customer Experience Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and time flexibility

    Cons

    Difficult to communicate with management and HR

    1 person found this review helpful

    DraftKings Response

    Employer Branding Manager

    Thank you for your review! We welcome employees' feedback since it helps us get better, and we strongly encourage you to approach your local People Team and be open with them about what difficulties you face. We are here to support you!

  8. 5.0
    Current Employee, more than 1 year

    Best company to work for.

    May 21, 2021 - Customer Experience Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing company that treats everyone like family.

    Cons

    There are no negatives to this company.

    Continue reading
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    DraftKings Response

    Employer Branding Manager

    Thank you for your review. It is always motivating to hear positive feedback!

  9. 3.0
    Current Employee

    Company cool this job isn’t

    Jun 22, 2021 - Customer Experience Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and access to tuition reimbursement and LinkedIn learning to learn skills

    Cons

    Pay sucks, work weekends doing monotonous emailing day in and day out not very fulfilling. Also fully online you rarely talk to someone and are pretty much by yourself all day

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  10. 5.0
    Current Employee, less than 1 year

    Great Company

    Apr 24, 2021 - Customer Experience Associate in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great communication, ability to move up and hard working coworkers

    Cons

    Hours as well as pay

    Continue reading
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    DraftKings Response

    Employer Branding Manager

    Thank you for the good words and for your time and energy to make DraftKings a great company! Sabina

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