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Drift

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Drift

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Drift Reviews

Updated Sep 11, 2021

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Found 165 of over 174 reviews

3.5
62%
Recommend to a Friend
81%
Approve of CEO
Drift CEO David Cancel
David Cancel
130 Ratings
Pros
  • "Free lunch everyday and happy hours are always way too LIT(in 10 reviews)

  • "Super fast-paced, exciting environment(in 7 reviews)

  • Cons
  • "If you're looking for your average 9-5 this isn't your place(in 11 reviews)

  • "If you're looking for work life balance, I would look elsewhere(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Fantastic culture, Great people and Amazing potential!!

      Jul 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Drift has some outstanding growth potential as a market leader, with a path to IPO. This growth does not come without hard work and people dedicated to be part of something special. There are many comments on this platform that speak negatively about the hard work it takes to be a part of Drift. If you are looking to punch a 9-5 time card, work in a bureaucratic & internal-meeting filled environment -- those comments are right, Drift might not be the right place for you, and that's okay. If you're looking to be part of a challenging, energetic team that feeds off your experience, while giving you great responsibility to drive the business forward -- then keep reading. Drift has developed an outstanding vision and long-term path that requires professionals who are able to fail fast, learn from those decisions and make strategic pivots quickly. This company founded the very industry they lead, and although competitors continue to drive forward, it only validates that this market is extremely real! The Digital First methodology gives employees a new flexible culture in a post (near post) pandemic world, while providing global office spaces for in-person collaboration when the time is right. The health, safety and acceptance of employees is among the utmost importance to Drift. This company provides more financial metrics and strategic vision to the entire employee base than any other company I've seen. They provide the freedom for you to know, and do your job in your own way. This is the very professional ownership that most job seekers prioritize. Overall, Drift has been a great fit for someone like me who enjoys working hard with purpose, seeing those results drive change, all while supporting my family!

      Cons

      Some Drift traditions that developed spontaneously as a small Drift company still exist today. Although they have evolved to be part of a larger company, it no longer adds the same value as it once did (ie: SnT). Consider streamlining those traditions and embrace that previous informal nature, despite the scale of the company.

      3 people found this review helpful
    2. 5.0
      Current Employee, less than 1 year

      Still growing and a great place to work.

      Jun 24, 2021 - Solution Consultant in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote First policy, competitive pay, working with very smart people! David Cancel and Elias Torres are the co-founders and both are dedicated to an equal opportunity environment and give their leaders the freedom they need. Chat is an up and coming solution and during the past year it took the world by storm and Drift does not have a ton of relevant competition. Our customers love us! Transparency with leadership is excellent as well. You can reach out to anyone for any assistance.

      Cons

      1. There's a lot of young people. This isn't a con per se, but it's unbalanced. Thankfully, they all know their stuff and it's a pleasure to work with them. 2. Benefits. This is a growing company and more comprehensive health insurance, dental and vision would be better. Right now, I may as well pay cash for Dental and Vision and I pay out of pocket for several meds that aren't covered.

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    3. 5.0
      Former Employee, more than 1 year

      Fast-paced and high performance but not for everybody

      May 20, 2021 - Account Executive in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - High standards: Drift will push you to get better everyday. - Great people. - Quality executive team. - Huge market opportunity.

      Cons

      - While I loved the intense culture, it is not for everyone. If you're looking for a 9 - 5, Drift is not for you. - It can feel chaotic at times with the pace that the company moves at, but that's just the reality of working at a fast growing and ambitious company. - Decisions are often made with little regard for qualitative data which results in senior decision makers missing critical information that they could get by just talking to front line employees.

      Continue reading
      2 people found this review helpful
    4. 1.0
      Current Employee, more than 1 year

      Drift has Drifted to Vista Equity

      Sep 11, 2021 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Getting your feet wet in the marketing tech industry.

      Cons

      A Private Equity just purchased a majority stake of Drift (this has already been publicized) so your shares aren't going to be worth much. The $10B company they always promote is probably 10 billion years away. Qualified has a lot of momentum with a full Salesforce-backed executive team and is continuing to eat away at Drift's business. Middle management is terrible as most of them were first-time managers being promoted from an individual contributor role. Every department has high churn of employees due to terrible management, toxic culture and an inoperable review cycle.

      10 people found this review helpful
    5. 1.0
      Former Employee, more than 1 year

      Whatever you do, don’t accept an offer here

      Sep 10, 2021 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -digital first -cool product and marketing

      Cons

      -toxic culture -lack of vision and reactionary -micromanagement from senior leadership -low pay and awful benefits (little upside with the options) -awful career development and poor leadership I don’t see this getting even remotely better with the Vista Equity investment where they took over a majority stake in the company. Don’t let the flashy branding and product fool you, this is one of the worst companies I worked for in my career and I would caution everybody to stay far away.

      10 people found this review helpful
    6. 2.0
      Current Employee, less than 1 year

      Ugh….thought it would be better

      Jul 12, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The only good thing(s) about this company is they are fully remote and they have higher than average salaries for similar jobs at larger and same size companies. If you are in your early career with no family obligations and can work unlimited amounts of time - Drift is for you and you’ll learn a lot here.

      Cons

      For all others who are mid-senior level in their careers, this company is a complete train wreck. Leadership has changed 3 times in the past year - most leaders who come in to the company don’t stay longer than a year because the company works you to death - that’s how they justify paying you that high salary. The new leadership in place is interesting - literally all old white men - where’s the diversity in that? Also - the CCO chews tobacco openly on all company led Zoom calls. It’s weird and uncomfortable. Benefits at this company are some of the worst I’ve seen in the tech space. Unlimited vacation that you can’t use because your so swamped with work that if you step away for 1 day you’ll be behind 10 days. 401k is an absolute joke - $500 match, yep you read that right. Cost an arm to just pay for insurance for your family - basically if you have a family don’t work here because they are not family friendly in the least bit - you’ll never see your kids because you’ll be working 60+ hours every single week and that’s across the company - everything from Professional Services through Customer Success and Engineering. No one is happy - it’s called out in every eNPS score that they run quarterly. The attrition of people leaving voluntarily is the highest I’ve ever seen - literally it’s a revolving door. Drift is growing but they have significant tech debt and are struggling on how to position themselves for the long-term. The platform doesn’t function like it should at this level and is missing key components that enterprise SaaS software should have. Additionally, the entire company is micromanaged. They make you completely these updates weekly of what you do, how you feel and what you are going to do next week. It’s ridiculous. They don’t trust their employees at all, it’s seen across the org. Basically the employee is always wrong - always.

      Continue reading
      30 people found this review helpful
    7. 2.0
      Former Employee

      No recommended

      Jul 26, 2021 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - A lot of autonomy/ remote first - Leads/Managers are generally pretty great

      Cons

      - Rigid growth structure (not for everyone) - Awful compensation - Favoritism is big Compensation package is not great. 401k match is at $500, and this is no joke. Base salary is around 30% lower than companies at the same level. I don’t expect my options to worth much in the future

      Continue reading
      10 people found this review helpful
    8. 2.0
      Current Employee, more than 1 year

      A good springboard for your career, but have an exit strategy

      Feb 12, 2021 - Senior Customer Success Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My immediate coworkers/peers and manager are great people - hardworking, smart, dedicated. The product has a cult following and brand recognition that feel good to be part of (when not overshadowed by the reality of using the product).

      Cons

      - "Boys club" culture, especially in sales (but seen across leadership.) Executive leadership regularly & publicly brags about their stock portfolios, tropical vacations, multiple homes, cars, etc. - Shockingly little COVID safety demonstrated by leadership (on video during company wide meetings maskless in public, talking openly about traveling just for fun). To quote Kourtney Kardashian, there's people that are dying. - Big coverup culture when HR concerns are brought up. Hostile leadership tactics and peer-to-peer bullying/entitlement are well known but swept under the rug. -Little strategic oversight - often feels directionless. Especially in Customer Success, often times it feels like the work put in is futile without structural leadership.

      Continue reading
      13 people found this review helpful

      Drift Response

      VP, People

      Hi there, thank you for your note. We appreciate your feedback and know there are always areas that we can improve. You have some concerning comments in here that I would love to more fully understand... please reach out at dena@drift.com

    9. 5.0
      Current Employee, less than 1 year

      Amazing place to work!

      Jul 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Drift is growing a ton! Product is always releasing new features that are super beneficial to the customer base. They have been putting a major emphasis on training, which is super helpful! I feel like my manager cares about my growth and professional development.

      Cons

      Still a ways to go in terms of processes.

      Be the first to find this review helpful
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