Drury Hotels Reviews | Glassdoor

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Drury Hotels Reviews

Updated February 12, 2018
170 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Chuck Drury Jr.
86 Ratings

170 Employee Reviews

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Pros
  • Family owned and I love the guests (in 13 reviews)

  • Good benefits even as part time (in 8 reviews)

Cons
  • Lack of communication for management (in 4 reviews)

  • Not family friendly, must be available 365 days a year, Low pay, There benefits are pay a fits (in 6 reviews)

More Pros and Cons

  1. "A Great Family Owned Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Saint Louis, MO
    Current Employee - Guest Service Agent in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels (More than 5 years)

    Pros

    Great benefits. 401k. Better than average pay. Vacation days. Five paid holidays. Hotel discounts. Makes employees feel noticed. Family owned. Family values. Faith based. Even owners and CEOs will visit with everyone no matter what paygrade. Everyone is valued. A lot of employees have been there 10+ years, some 20+, I have 6 years and I love it.

    Cons

    Open 24hrs/7 365. Days off are given, but don't expect to have extra free days off. Hard to move up in management without a degree; will opt for hiring from outside with college degree.

    Advice to Management

    Adjust to the changes your employees have to as well.


  2. "Strong maintenance program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Permanent Maintenance Tech in Columbia, MO
    Former Employee - Permanent Maintenance Tech in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than a year)

    Pros

    Great maintenance programs to keep maintenance tech ontrac with what is expected of him

    Cons

    Lack mid-management to monitor and supervise local hotels

    Advice to Management

    More closely watch local hotels management staff

  3. Helpful (1)

    "High Turn over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Attendant in Memphis, TN
    Former Employee - Breakfast Attendant in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Drury Hotels full-time (More than a year)

    Pros

    Not many, not even the discounts on rooms were good.

    Cons

    Weekend & Holiday Hours
    Poor salary
    Bad communication
    Focused on scores and not employees
    High turnover

    Advice to Management

    Step it up


  4. "Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Saint Louis, MO
    Former Employee - Sales Coordinator in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than 3 years)

    Pros

    The health insurance and 401K program are GREAT. The corporate office is a great place to work and they take good care of employees.

    Cons

    The opportunity for growth depends on what you are looking for in a career.


  5. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Frankenmuth, MI
    Current Employee - Housekeeper in Frankenmuth, MI
    Doesn't Recommend

    I have been working at Drury Hotels part-time (More than a year)

    Pros

    The tips are good if the maintenance man or head housekeeper doesn't beat you to the rooms.

    Cons

    They have favorites but the favorites mess stuff up and get complaints then they have you fix all their rooms they neglected.


  6. "Non existent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kickback, Front Desk in Nash, TN
    Former Employee - Kickback, Front Desk in Nash, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Drury Hotels full-time (More than a year)

    Pros

    Good Health benefits. Cheap hotel rooms, 401k and a week of vacation after your first year of employment. That’s pretty much about it...

    Cons

    No work life balance, managers are never present, and tend to hide in the office. Expect employees to work double shifts because managers don’t want to work overtime. Work most shifts in a hot kitchen, washing dishes and making food.

    Advice to Management

    Stop throwing your employees under the bus, and stop lying to put situations in your favor. Be upfront that new front desk hires will be working most of there shifts cooking food, washing dishes and bartending. It’s more of a restaurant job than a front desk job.


  7. "Great place IF the GM is a good leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than a year)

    Pros

    Good pay, reasonable work/life balance

    Cons

    Not all GMs are leaders and no recourse for employees in this situation

    Advice to Management

    Provide an HR objective platform for employees to use so that valuable talent can be kept.

  8. "Drury Inn wants to be one of the best places in St Louis to work. Its not."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than 5 years)

    Pros

    Discounts on rooms. Will hire and promote people with no experience or training.

    Cons

    Drury is not one of the best places to work because:

    1) Some reviews talk about the 401k and benefits. They are average - not good or bad. I interviewed at Ultimate Software where the 401k and benefits are great. Drury doesn't even offer sick days. And if you use up your vacation days, you better not try to get disability.
    2)I have seen harassment by 3 managers. One was well known around the office for his temper and bullying. He was called out on it once. He was allowed to retire despite the many layoffs. At age 70.
    3) The department where I worked was very political. If the manager didn't like you, you didn't get assignments of promotion. It had nothing to do with experience, education or talent.

    Advice to Management

    If you really want to be a great place to work, offer better benefits and compensation. Be more attentive to the work environment and hold managers accountable.


  9. "i like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Saint Ann, MO
    Current Employee - Night Auditor/Front Desk Agent in Saint Ann, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (Less than a year)

    Pros

    i like the people guest and the company

    Cons

    i don't like that get paid every two weeks the breakfast menu need to change and don't like lti

    Advice to Management

    they do a good job


  10. "Expect to clean horrible messes!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in San Antonio, TX
    Former Employee - Housekeeper in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Drury Hotels full-time

    Pros

    Good pay.
    Good benefits.
    Plenty of hours.

    Cons

    Very hard, timed, fast paced work.
    Have to clean rooms where people poop/bleed all over the beds.
    Where people pooped/puked all over the bathrooms.
    Expect to get sick from handling dirty towels, used products that need to be trashed, trash, dirty sheets and bedding.
    Get paid once every two weeks.
    Very much a Spanish culture in Tx so if you are white/black/non Spanish speaking, expect to feel out of place.

    Advice to Management

    Discuss if you are bi-lingual in English/Spanish before hiring.


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