Drury Hotels Reviews | Glassdoor

Drury Hotels Reviews

Updated December 12, 2017
158 reviews

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3.7
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Chuck Drury Jr.
79 Ratings

158 Employee Reviews

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Pros
Cons
  • Lack of communication for management (in 4 reviews)

  • Not family friendly, must be available 365 days a year, Low pay, There benefits are pay a fits (in 6 reviews)

More Pros and Cons

  1. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in San Antonio, TX
    Former Employee - Guest Service Agent in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than 3 years)

    Pros

    I actually worked at a Four Points by Sheraton owned and operated by Drury Hotels. The hotel simply carried the flag for the Starwood Hotels brand but its policies and oversight were Drury Hotel's own.

    Cons

    Considering the particular property I worked for, Starwood's brands were implemented despite Drury ownership. One particular component of Starwood Hotels is their guest loyalty membership known as Starwood Preferred Guest. In addition to the usual front desk duties each individual employee is expected to meet a monthly quota for SPG guest enrollment. Membership is highly touted amongst guest members meaning a greater percentage of guests visiting the hotel are existing members. This led to employee's difficulty in acheiving the required number of enrollments from non-existing guests especially for employees working later shifts since many potential SPG members sign up with teammembers on the first shift. Aside that I have a personal grievance with Drury Hotels regarding my termination. As an employee I held the health insurance provided by the company paying a portion of each paycheck to maintain coverage. Upon my termination at the end of September my health insurance was also terminated. The IRS allows individuals with this form of insurance 3 months at most of non-coverage to avoid paying a penalty. Since i was terminated before the beginning of October I missed the allowed cutoff by a couple days which means I had to pay a significant amount of money due to the strategic timing of my termination. I believe this was intentional since the circumstances that led to my termination were acknowledged long before the actual termination.


  2. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time

    Pros

    Has a great training program.

    Cons

    Not repairing major items in a timely manor.

  3. "Wonderful company - staffing could use some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time

    Pros

    Friendly environment
    High base rate of pay

    Cons

    Smaller chain in the industry
    Poor staffing
    Limited advancement


  4. "Reservations Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cape Girardeau, MO
    Former Employee - Anonymous Employee in Cape Girardeau, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Drury Hotels part-time (More than a year)

    Pros

    Training process was adequate and the pay was good. Scheduling is amazing for students, as they always work around your school hours or even another job prior to hire.

    Cons

    Management team was poorly organized. They do a lot of favoritism (not so great for Full-Time employees looking at moving up in the company- there is no where to go). Turn over rate is horrible and questions are often left unanswered, given that Management and Coordinators lacked confidence and training.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Saint Louis, MO
    Current Employee - Assistant General Manager in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (More than a year)

    Pros

    Solid values, decent benefits, good pay

    Cons

    Rough hours, some benefits could be better


  6. "Drury Inn Marion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GSA in Marion, IL
    Current Employee - GSA in Marion, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (Less than a year)

    Pros

    Really good management team. Fun place to work. They always keep incentives going. Bonuses come in handy.

    Cons

    Training is not very effective, pay is not very good, breaks are not given often, it takes too long to move up within the company.

    Advice to Management

    Keep up the good work


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper
    Current Employee - Housekeeper
    Recommends
    Approves of CEO

    I have been working at Drury Hotels full-time (More than a year)

    Pros

    Good Management, Coworkers, Decent Pay

    Cons

    Weekends are hard, Hotel gets slow sometimes

  8. "Reservation Sales Agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Drury Hotels full-time

    Pros

    They offer Insurance including health, eye and dental.

    Cons

    Very poor pay and a big turnover rate.


  9. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent
    Former Employee - Guest Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than 3 years)

    Pros

    Drury Hotels has awesome values as a company with customer service. They offer so much free things to guests it’s unbelievable. Discounts on other hotel locations is awesome.

    Cons

    They hire outside management to come in instead of hiring from within. You need a degree for them to even look at you as a management position, doesn’t matter how hard/ good of a worker you are.


  10. Helpful (1)

    "Overall, a good decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time

    Pros

    Company truly believes in customer service which makes your job as a manager a lot easier, work to continually compensate line level staff for hours worked, training growth and recognition is there, bonuses for all employees is genius.

    Cons

    Don't know when to pull the trigger on firing non performers, AGM job is by far the most difficult and not paid accurately for hours worked and required to cover all roles at any given time, while vacation and PDO is nice the right staffing makes that difficult.


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