Drury Hotels Reviews | Glassdoor

Drury Hotels Reviews

Updated June 14, 2017
147 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Chuck Drury Jr.
70 Ratings

147 Employee Reviews

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Pros
Cons
  • Upper management doesn't care about anything but money, of course (in 10 reviews)

  • Lack of communication for management (in 4 reviews)

More Pros and Cons

  1. "Work Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Greensboro, NC
    Current Employee - Guest Service Agent in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels part-time (More than a year)

    Pros

    Very supportive managers in the hotel and from corporate. Good benefits even as part time. You can get any Drury Hotel room for less than $40 across the US. Encouraging company to work for and provide a lot of opportunities for professional development even as part time. Promotions within are really important to them.

    Cons

    It is a relatively small hotel chain. Working for other hotels give you the opportunity to get hotel discounts at more locations. But this is NOT a big enough con to decide to work for another hotel. Opportunities for advancement and the honest support from management out weighs this tiny con. Plus they are growing rapidly!


  2. "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Drury Hotels full-time (Less than a year)

    Pros

    Discounts at other Drurys

    Cons

    You will be micromanaged to death, overworked, be expected to work a whole dinner shift and go back up to the desk for 4 more hours. It's all rosy in the beginning but the thorns will eventually hurt. Passive aggressive notes posted all over the place. Hardly any positive reenforcement. Negative environment all around.

    Advice to Management

    Stop micro managing your employees you are running them off.

  3. Helpful (2)

    "Family Owned"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook

    I have been working at Drury Hotels full-time (More than 5 years)

    Pros

    Family owned, great business model, give exceptional service to customers. Corporate team legitimately has the employees' best interests at heart and try to give employees every opportunity to move up within the company.

    Cons

    Because of the size of the company, sometimes necessary changes cannot be made in a suitable time frame. Industry trends are often times adopted after the competition as well.

    Advice to Management

    Keep up the ongoing training for all employees. How is feedback found on one's superiors? Are skip-level interviews ever conducted? Collecting (and seriously investigating/considering) more feedback from hourly staff and entry level managers/supervisors may prove very worthwhile.


  4. Helpful (4)

    "Good overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GSA/GSS in Saint Louis, MO
    Current Employee - GSA/GSS in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (More than 3 years)

    Pros

    Great job, benefits, easy to advance internally, great employee rate. Guest interactions is normally a good experience, networking with guests and making friends is a plus.

    Cons

    As with any front desk job, some guests will have issues you have to deal with. There is also micromanaging, depending on the AGM. Some AGMs are laid back, others are meticulous beyond belief. There is always gossip behind the scenes.

    Advice to Management

    Keep your judgment to yourselves. Maintain a more even balance of employees.


  5. Helpful (1)

    "Housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Meridian, MS
    Current Employee - Housekeeper in Meridian, MS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (More than 3 years)

    Pros

    I work with different race of people...get to meet different kind of guests that checks in.and I LOVE to clean

    Cons

    The pay is good but I'm not getting 40 hrs. A week and that's the problem I have...I need 40 hours or more a week so I can pay bills and take care of my child

    Advice to Management

    I have no advice to management but be fair in everything you do


  6. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Paducah, KY
    Former Employee - General Manager in Paducah, KY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Drury Hotels full-time (More than 10 years)

    Pros

    Family owned business. They care about what they do.

    Cons

    They act like a corporation.

    Advice to Management

    Remember why the company was started


  7. Helpful (1)

    "Creating a Team that Works"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in San Antonio, TX
    Current Employee - Housekeeper in San Antonio, TX

    I have been working at Drury Hotels full-time

    Pros

    Request off and hours divided evenly.

    Cons

    I could enjoy hospitality however I believe the lack of managerial skills and favoritism in the housekeeping dept lower the morale and defeat any effort torn creating a strong team. Housekeeping comes with some difficulties and the lack of professionalism adds burden that only a moron would create and enjoy. It's a business HOSPITALITY it works as a team. The workload should be balance amongst employees. It's unfortunate hotels have high turnovers, because low pay and the demand place on employees, employees shouldn't be subjected to inexperienced management narrow views which creates their personal circus and partly responsible for high turnover.

    Advice to Management

    I suggest upper management Meet with employees to discuss solutions of creating a stronger team.

  8. "Maintenance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Grand Rapids, MI
    Current Employee - Maintenance Technician in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (Less than a year)

    Pros

    Family Owned. Work as a team & helping each other.

    Cons

    Can't say that there are.


  9. Helpful (2)

    "Doesnt give back what you put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Albuquerque, NM
    Former Employee - Guest Service Agent in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Drury Hotels full-time (More than 3 years)

    Pros

    Guests who are familiar with the brand are generally friendly overall. Frequent position reviews, if you remind them.

    Cons

    They dont celebrate birthdays, and most importantly, they dont have a regard for seniority. You could be at the property for 10 years and someone a week in would have a better schedule than you.

    Advice to Management

    If you want loyalty, give it. You pay us because we worked hard for it, that is not showing your appreciation for us.


  10. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Memphis, TN
    Former Employee - General Manager in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels (More than a year)

    Pros

    People oriented. Fair compensation. Quality Product.

    Cons

    Not for managers who are afraid to get their hands dirty.


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