Drury Hotels Reviews | Glassdoor

Drury Hotels Reviews

Updated October 10, 2018
190 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Chuck Drury Jr.
101 Ratings

190 Employee Reviews

Sort: PopularRatingDate

Pros
  • "These are all words that describe the culture at Drury Hotels, a mighty family owned and operated hotel company" (in 16 reviews)

  • "Good benefits even as part time" (in 8 reviews)

Cons
  • "The upper management sees themselves as a big fish in the pond, and that is what will be their downfall eventually" (in 11 reviews)

  • "Absolutely no work/life balance" (in 4 reviews)

More Pros and Cons

  1. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Missouri City, TX
    Current Employee - Assistant Manager in Missouri City, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (More than 3 years)

    Pros

    Helpful people from top down.

    Cons

    IT resources spread too thinly.

    Advice to Management

    Invest in IT or prioritize and pace the projects.


  2. "Hospitality service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook/Bartender in San Antonio, TX
    Current Employee - Cook/Bartender in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels part-time (More than a year)

    Pros

    Flexible with scheduling, positive friendly work environment, friendly staff

    Cons

    The department I work in is only evenings part time and I am looking for full time day shifts.

  3. "It pays the bills, sometimes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Saint Louis, MO
    Current Employee - Front Desk Agent in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Drury Hotels full-time

    Pros

    Quarterly bonuses, discounts on rooms, some of my co-workers

    Cons

    Management-overworked employees and stretching employees thin by having them work in other departments they weren’t hired for.

    Advice to Management

    Listen and implement employee feedback


  4. "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time

    Pros

    Good culture. Lot's of support.

    Cons

    Tons of hours, and the almighty corporate culture of do more with less.

    Advice to Management

    For properties that make money, the company needs to re-invest a larger portion of those proceeds back into the hotel prior to a renovation.


  5. Helpful (2)

    "Guest Service Agent"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent
    Former Employee - Guest Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Drury Hotels full-time (Less than a year)

    Pros

    Lots of cross-training, fast-paced, great for building customer service experience.

    Cons

    You are a human punching bag for exceptionally needy and entitled people with illegitimate concerns and bad attitudes. Also the company needs to treat its employees better, even just due to the fact that, again, we are human punching bags.

    Advice to Management

    Management: help the front desk and kitchen staff more, and communicate more.
    To the higher-ups: pay employees more for their efforts so that we can actually survive working full time for this company, stop focusing so much on class scores, and reward employees regularly to provide better incentives to perform well. We worked so hard and it always ended with us being told, essentially, that nothing we did was good enough and to do better. There is a massive disconnect between what corporate thinks happens and what actually happens, and the standards for this company are exceptionally out-dated and downright cheap. More investment should be made in older buildings to bring them up to better operating condition, and we should be permitted to use products that actually function rather than save the company money (i.e. the difference between investing in cheap fixes repeatedly because they don't work, rather than an effective solution just once). Lastly, more effort should also be put into ending the sexist standards of dress and behavior for men and women alike.


  6. "Night auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time

    Pros

    Great first job out of college.

    Cons

    Night shift can be difficult at first


  7. "Drury"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Drury Hotels full-time

    Pros

    Great complany to work for.

    Cons

    It has it stressful times.

  8. Helpful (1)

    "My employment with The Drury was wonderful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Supervisor in Grove City, OH
    Former Employee - Guest Services Supervisor in Grove City, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than 3 years)

    Pros

    They value and reward employees. They mentor and believe in your growth. They have awesome programs and benefits for employees. They keep work fun.

    Cons

    The hotels and the reservation center need better communication.

    Advice to Management

    Keep the fun games, incentives and caring programs. It always felt like family. Also thank you for giving us a great product to sell to people and making it so easy to fix guest issues.


  9. Helpful (1)

    "People Focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Drury Hotels full-time (More than a year)

    Pros

    -Great pay, benefits, & quarterly bonuses
    -100% family owned and operated
    -Treat their team members like family and do as much as possible to take care of them
    -Growing company w/ a lot of opportunities in different states and in their corporate office (located in St. Louis)
    -Low turnover rates & internal development is important
    -100% focused on their guest's needs. 'Do the right thing' mentality.
    -"Hire people not positions" -- Always looking for the best fit for the company AND the team member, not just someone to fill a position.
    -Very supportive of work/life balance (as much as they can be for working in a hotel)

    Cons

    -Growth rate makes it harder for the President & VPs to interact as much as they have in years past (example: visits every year with the President are now every other year) BUT they still do a great job of trying to keep up and showing they care in other ways.
    -Need a degree to move into a management role. Even those who have worked with the company for years and know everything there is to know have a much smaller chance of getting a management role.


  10. Helpful (1)

    "The Drury Family is very sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Santa Fe, NM
    Former Employee - Front Desk Agent in Santa Fe, NM
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Drury Hotels full-time (More than a year)

    Pros

    Clean, professional, family like team, bonuses, efficient, organized

    Cons

    Can be overly strict, a team member can be criticized for doing something and another can get away with it because the other should "know better"
    You may end up working your shift alone and often it makes you not want to show up

    Advice to Management

    Pay attention to each team member equally because they may be going through something similar but only one will Express it. Just because someone can hide their emotions better doesn't mean it doesn't affect them as well as their productivity.


Showing 190 of 192 reviews
Reset Filters