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Drury Hotels

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Drury Hotels

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Drury Hotels Employee Reviews about "family owned"

Updated Aug 5, 2021

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Found 29 of over 387 reviews

4.2
83%
Recommend to a Friend
88%
Approve of CEO
Drury Hotels President & CEO Chuck Drury Jr. (no image)
Chuck Drury Jr.
228 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Everything was great except long hours and demanding times but that’s expected(in 17 reviews)
  • "Through Covid, myself and another manager ran that property with 1/3 of the staff.(in 14 reviews)
  • "I was never treated better by upper management and ownership in my life than I was with Drury.(in 10 reviews)
  • "No work life balance not due to the company just part of the industry.(in 8 reviews)
  • "Salary is disappointing; after breaking down how many hours I have worked, I make less than some of the hourly employees.(in 6 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Drury Hotels and is not affected by filters.

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Reviews about "family owned"

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  1. 5.0
    Current Employee

    Team-oriented work culture

    Aug 5, 2021 - Breakfast Attendant in Robinson, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family-owned, caring work team and managers, and appreciative environment.

    Cons

    Some lack of communication between managers.

    Continue reading
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  2. 5.0
    Current Employee, more than 5 years

    Nothing but Good Things to Say

    Feb 20, 2021 - Assistant General Manager in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work/Life Balance Family Owned company Good morals and values Feel recognized Positive work environment You feel empowered Stayed steadfast during pandemic You have the tools you need to succeed

    Cons

    There are no cons to mention.

    Be the first to find this review helpful
  3. 3.0
    Current Employee

    covid ruined it

    Dec 29, 2020 - Guest Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    family owned. good management team

    Cons

    corporate didnt do much to help us during pandemic

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  4. 5.0
    Former Employee, more than 3 years

    Great, Family Owned Company

    Jun 24, 2020 - Assistant Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Healthcare, bonuses for hourly and salary, fair, easy to get things accomplished

    Cons

    Smaller and family owned so some limited opportunities.

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  5. 5.0
    Former Employee, more than 1 year

    Good Company

    Jun 12, 2020 - Assistant General Manager in Knoxville, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family owned and the management is hard working

    Cons

    Very by the book in many regards

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  6. 4.0
    Current Employee, more than 5 years

    Great Company

    Sep 21, 2020 - General Manager in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Family owned company that believes in doing the right thing

    Cons

    Work life balance; typical in this industry

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  7. 5.0
    Current Employee, more than 1 year

    People Focused

    Jun 1, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great pay, benefits, & quarterly bonuses -100% family owned and operated -Treat their team members like family and do as much as possible to take care of them -Growing company w/ a lot of opportunities in different states and in their corporate office (located in St. Louis) -Low turnover rates & internal development is important -100% focused on their guest's needs. 'Do the right thing' mentality. -"Hire people not positions" -- Always looking for the best fit for the company AND the team member, not just someone to fill a position. -Very supportive of work/life balance (as much as they can be for working in a hotel)

    Cons

    -Growth rate makes it harder for the President & VPs to interact as much as they have in years past (example: visits every year with the President are now every other year) BUT they still do a great job of trying to keep up and showing they care in other ways. -Need a degree to move into a management role. Even those who have worked with the company for years and know everything there is to know have a much smaller chance of getting a management role.

    1 person found this review helpful
  8. 2.0
    Current Employee, more than 1 year

    Lack of Support

    Mar 28, 2018 - Assistant General Manager in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Due to it being a Limited Service hotels, Managers are exposed to all aspects of the hotel including operations, food and beverage, housekeeping, accounting, and some HR (hiring, discipline, firing).

    Cons

    - Absolutely no work/life balance. This job will actually negatively affect your family and personal relationships. - This company claims to have specific values (family owned, care about their employees, promote from within). Despite stating that those are some of their values, it's clear that they are no different from another company that only cares about profits and their cutting expenses (mainly labor - which causes management to cover hourly positions). - Require a minimum of 10 hours worked per day for managers, but 12-13 hour days are the norm. - Upper management's response to not hitting service benchmarks is suggesting you put in more hours, and work 5 and 1/2 days per week until visible changes occur at the property - Chronically short staffed - the company determines the wages for hourly team members from their corporate office and does not allow changes from managers, making it hard to hire new hourly team due to not having a competitive wage offered. - It is easy to become burnt out working for this company

    Continue reading
    3 people found this review helpful
  9. 5.0
    Current Employee, more than 3 years

    Very Special Family Business

    Apr 26, 2018 - General Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Honesty, Integrity, Hard work, Determination, GRIT. These are all words that describe the culture at Drury Hotels, a mighty family owned and operated hotel company. The Drury family designs, builds, supplys, and operates their own hotels. I have enjoyed being a part of the success and have been granted many opportunities for growth with their average of 6 new openings per year. I also feel blessed to be a part of a company that takes care of their employees so well. ALL team members are a part of a profit sharing program, and I have witnessed the family give each and every housekeeper a big raise, followed by a similar raise for the remainder of hourly team members one year later. This is in addition to annual performance reviews. Pretty incredible.

    Cons

    Additional guest amenities like free breakfast, dinner, and drinks can be a greater challenge than with some other brands that do not provide these.

    1 person found this review helpful
  10. 4.0
    Current Employee, more than 3 years

    Needs A Bit More Structure for Sales Managers

    Mar 26, 2018 - AREA SALES MANAGER 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pays well compared to the competition. Great culture with family owned environment - you feel like you matter. Great work life balance. Plenty of vacation time and paid days off. Benefits are good and the bonus structure is achievable. The company does a great job of investing in those that want to move up. The company really cares about their employees in times of distress and are very honest in terms of tax cuts. (large donations were given to employees in affected hurricane cities and the company shared their tax cut through out the company - every employee got an extra tax cut bonus).

    Cons

    Very few opportunities to move up in sales, only 2 or 3 positions that available to move up to and everyone is looking to apply for those. Not many warm leads - cold calling is an every week occurrence. Be prepared to feel like a telemarketer and solicitor. Everything you do for a client, like lunch or gifts, comes out of your pocket first then you are reimbursed (no company card or real expense account structure). Very isolated environment for many Sales Managers (they don't have a real office in the hotel, many times having to check into a room to do work).

    3 people found this review helpful
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