Dufry Reviews | Glassdoor

Dufry Reviews

Updated October 17, 2018
88 reviews

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3.4
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Dufry CEO Julian Diaz
Julian Diaz
36 Ratings

88 Employee Reviews

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Pros
  • "Great working environment, sure it is a fast-paced but the coworkers at all levels make a world of a difference" (in 9 reviews)

  • "Largest travel retail company in the wprld" (in 6 reviews)

Cons
  • "Unless you’re in upper management yourself," (in 3 reviews)

  • "There is no work life balance at present" (in 2 reviews)

More Pros and Cons

  1. "Product planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time

    Pros

    Biggest company in travel retail

    Cons

    Understaffed and too much territory to cover by category


  2. Helpful (4)

    "Great work environment with good work/family balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dufry full-time

    Pros

    Team members are cooperative and no matter how busy, they make every effort to be helpful and supportive. It is a business that still invests to keep employees engaged such as Holiday events, tokens of appreciation on mother's day, father's day, December holidays, etc. Health and other benefits are slightly better than average and salaries are competitive. Management is emphatic and you do not feel like being a number or an statistic. You feel the company cares. Also, we will be moving to a beautiful, state of the art new building in early 2019.

    Cons

    There is a lot to do and and cost reduction measures prevent the company from adding additional headcount.

    Advice to Management

    See above

  3. Helpful (3)

    "This is a great place to learn and grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 10 years)

    Pros

    Great people to work with very diverse company. Very fast paced atmosphere always changing to keep up with the changes in the retail business. Compensation is fair, but benefits make up.

    Cons

    Work load can be challenging.

    Advice to Management

    Work is important but so is a little fun.


  4. Helpful (1)

    "Solid and reliable company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 5 years)

    Pros

    -Continuously planning for improvement and new strategies give employees opportunity for educational trainings and for moving up within the organization.
    -Shows interest in employees needs providing generous benefits, company activities and recognition to employees.
    -Work culture is very nice. Good environment to build great relationship with coworkers.

    Cons

    -Commitment to improvements does not come without challenges, but it does encourage for self growing and enhancing of expertise.


  5. Helpful (3)

    "Administration and control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doral, FL
    Former Employee - Anonymous Employee in Doral, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dufry full-time (More than 3 years)

    Pros

    -good benefits and decent pay rates with bonuses every year
    -2 weeks vacation to start
    -Friendly co workers
    -HR fights for their employees which is hard to find as most companies only have paper pushers who don’t want to be bothered

    Cons

    Salaries could be improved.


  6. "Top Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 10 years)

    Pros

    Holding Top Work Place for 3 yrs in a row really says a lot about the overall of the company. Great benefits, black Friday and Good Friday in addition to the regular holidays observed. Great working environment, sure it is a fast-paced but the coworkers at all levels make a world of a difference. Our CEO is approachable with an open door policy, H.R. department really goes over and beyond for the staff. They offer great self-improvement tools and promote within. I have seen some colleagues leave in search of the "grass is greener on the other side" and come back within the year.

    Cons

    Like any other other company the workload is substantial, definitely keeps you on the go.


  7. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Dufry full-time (More than 8 years)

    Pros

    As a Dufry Group employee, we all share the international travel retail passion and seek opportunities to stretch our boundaries, learn new experiences and continue to develop. Simply put, Dufry is a great place to both work & grow your career.

    Cons

    For sure you can have a few balls in the air at the same time, but this is all part of the challenge in a Global company.

    Advice to Management

    Keep us on a solid path to deliver excellent quality customer care.

  8. Helpful (1)

    "A Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than a year)

    Pros

    Dufry is a great place to work! not only is the staff wonderful and treated like family but everyone is given an equal opportunity to grow , expand and utilize the skills that have learned while on the job. I am always proud to say I am a Dufry employee I feel that given the correct approach and communications with upper Management your concerns are heard and taken into consideration and or review. I would always recommend Dufry to anyone looking to expand their future.

    Cons

    I cant think of any cons at Dufry


  9. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Doral, FL
    Current Employee - Anonymous Employee in Doral, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 3 years)

    Pros

    Excellent benefits, including paid higher education. Few companies offer this or a 401k which I love, also work life balance, many employee appreciation events. Stable multinational company with 150 years in the business. Always growing, offers potential for advancement.

    Cons

    This can be a con to some who prefer quiet, same everyday work life. Fast paced, with changes happening in many areas.

    Advice to Management

    Work on growing your teams and team building.


  10. Helpful (2)

    "I wouldn't recommend it long term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Carolina, PR
    Former Employee - Retail Sales Associate in Carolina, PR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dufry full-time (Less than a year)

    Pros

    1) Great entry level job. It's a perfect place to start if you have no experience in sales because you will receive proper training and have a wide variety of resources/workshops available in order to learn everything you need to become a qualified salesman.

    2) It looks good on your resume.

    Cons

    1) Salary is a joke. You get paid minimum wage yet they expect you to prioritize your life around them. You also only get an abysmally small amount of commission from the very high sales quota you're required to meet.

    2) They won't accommodate your schedule regardless of your circumstances.

    3) Management is a mess and there's a lack of communication between the supervisors. You'll literally get in trouble for WORKING. One supervisor will yell at you for trying to fold clothes / re-stock/ clean up your area because you only need to be focused on attending customers but then another one will also yell at you if the shelves look empty or if the store is untidy.

    4) Say hello to mandatory overtime and kiss your social life goodbye.

    Advice to Management

    Don't expect high quality work if you're paying scraps. There's a reason your employees keep quitting.


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