Dufry Reviews | Glassdoor

Dufry Reviews

Updated May 13, 2018
71 reviews

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2.9
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Dufry CEO Julian Diaz
Julian Diaz
29 Ratings

71 Employee Reviews

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Pros
  • Free working environment, you can organize your own thing and work by your self (in 8 reviews)

  • A very fast paced work environment (in 3 reviews)

Cons
More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dufry full-time (Less than a year)

    Pros

    Good income and commissions .

    Cons

    Not flexible for part time/full times


  2. Helpful (3)

    "Corporate mgmt doesn’t appreciate or respect employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dufry full-time (More than 3 years)

    Pros

    - Travel reimbursement
    - Multinational company
    - Decent (not great) pay
    - Work with luxury brands
    - Some basic discounts

    Cons

    I currently work at Dufry’s US corporate office in Doral, FL. Unfortunately, morale is pretty low here and most non-management employees are unhappy. Here’s why:

    - Management is extremely unapproachable. There is no open-door policy here. Huge egos among management are the norm. Most of the top brass sits in Switzerland, but when they do visit the Miami offices, they make no effort to engage with the employees. Unless you’re in upper management yourself, “thou shalt not” address any executive directly.

    - Training is poor. You’re basically thrown in the deep end of the pool and expected to learn how to swim on your own. And what’s more, managers have no tolerance for the learning curve for new employees, even with the lack of formal training. And collaboration is frowned upon here. Ask too many questions while you’re learning the ropes, and you’ll get a reputation for being incompetent. But don’t dare make a mistake, otherwise you’re screwed.

    - Office space needs improvement. Our offices in Doral are in a converted warehouse that looks like it hasn’t been updated since the 1980s. The building is old, dusty and full of mold (good luck surviving here if you have allergies!). Word is that we’re moving to a brand new facility soon, though I’ve been hearing that for years. I’ll believe it when I see it.

    - Low morale and poor employee relations. Morale is very poor here and despite the HR talk about fostering a great corporate culture, the reality is the opposite. Snarky behavior and whispering behind co-workers’ backs is common here. As a result, most folks here are on edge and don’t know who they can trust.

    Advice to Management

    Show some more respect for regular employees and make an effort to appreciate our hard work!

  3. "shop manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Manager in Miami, FL
    Current Employee - Shop Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 5 years)

    Pros

     Excellent interpersonal and social skills when working with others
     High energy sales professional with a proven track records of sales achievement
     Experience in customer relations and solutions

    Cons

     Highly motivated individual that approaches tasks with professionalism and creativity.
     Able to readily adapt and establish priorities in a diverse and constantly changing environment in order to bring results.
     Superior analytical research, communication, quantitative and interpersonal skills

    Advice to Management

     Highly motivated individual that approaches tasks with professionalism and creativity.
     Able to readily adapt and establish priorities in a diverse and constantly changing environment in order to bring results.
     Superior analytical research, communication, quantitative and interpersonal skills.
     Able to work in a demanding and dynamic team environment as well as an individual.
    Able to work in a demanding and dynamic team environment as well as an individual


  4. Helpful (1)

    "Unfortunate decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Project Manager in Sanford, FL
    Former Employee - Assistant Project Manager in Sanford, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dufry full-time (More than 10 years)

    Pros

    Travel Industry Retail Shops with great benefits and salary

    Cons

    Very disorganized with transition of recent buy out

    Advice to Management

    Better communication with staff on a regular basis


  5. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Lead Supervisor in Chicago, IL
    Former Employee - Lead Supervisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dufry full-time (More than a year)

    Pros

    Great pay, plenty of overtime

    Cons

    Long hours, poor management and corporate relations between employees

    Advice to Management

    Send more secret shoppers and ask the employees about work conditions


  6. Helpful (2)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dufry part-time (More than a year)

    Pros

    The coworkers and managers.

    Cons

    Upper-level management did not care for employee well-being. No chance at growth within the company.

    Advice to Management

    Need to focus more issues that would affect growth of company, create solutions that are logical to promote sales and don't put as much stress on issues that are not detrimental to the performance of the employee.


  7. Helpful (5)

    "This place has real management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dufry full-time (More than 10 years)

    Pros

    Fun place to work and the employees are great

    Cons

    There are so many managers there and nobody knows what they are doing

  8. "Dynamic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Dufry full-time (More than 5 years)

    Pros

    Extremely dynamic company, driven by a very committed CEO. Growth-oriented, demanding environment.

    Cons

    The idea of meritocracy must be implemented in a more consequential manner.


  9. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Houston, TX
    Current Employee - Administrative Assistant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dufry full-time (Less than a year)

    Pros

    This company is world class! As with any company, there is a learning curve for new employees. However, the sky is the limit! You meet people from all over the world and have an opportunity to work with the best retailers. I recently received "The Core Values Award for 2016"! This is such an honor and I am truly grateful to work for and with such a wonderful group.

    Cons

    I feel like employees don't always handle situations in the best manner. Instead of going through the proper channels, they vent to the wrong person(s). This can cause negativity and low moral. Granted, there are valid concerns that should be dealt with, as with any company. This company has been extremely considerate and fair in handling employee concerns when they are properly addressed.

    Advice to Management

    Too many chiefs and not enough Indians...


  10. Helpful (2)

    "Worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, NJ
    Current Employee - Anonymous Employee in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dufry full-time

    Pros

    Easy Job, very lay back.

    Cons

    Terrible management, minimum pay. When employees disagree with the manager, employee should be careful because you will get punishment.

    Advice to Management

    Should more focus on how to running business, how to provide equably opportunities to employee.


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