Duke University Health System Reviews | Glassdoor

Duke University Health System Reviews

Updated November 16, 2017
401 reviews

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Pros
Cons
  • low pay range for skilled craft jobs (in 18 reviews)

  • Work/life balance isn't where it should be in the department I work in (in 6 reviews)

More Pros and Cons

  1. "Great Benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Benefits for the area

    Cons

    Low Pay for the area


  2. "IT Analyst Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Durham, NC
    Former Employee - IT Analyst in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Duke University Health System full-time (More than a year)

    Pros

    Great pay, benefits, and people to work for!

    Cons

    Not always understanding of personal issues and how things can affect a person long term.

    Advice to Management

    If a person has a legitimate medical reason for something, do not take it out them when they may have no control of its side effects.

  3. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regulatory Coordinator in Durham, NC
    Current Employee - Regulatory Coordinator in Durham, NC
    Recommends
    Positive Outlook

    I have been working at Duke University Health System full-time (More than a year)

    Pros

    I am new to DCI but so far I have had a very positive experience here.DCI has a strong team environment that works together very well. Many opportunities to work on exciting projects and advance your career. Also the benefits are great!

    Cons

    There has been a lot of recent growth which has led to limited space.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Duke University Health System full-time

    Pros

    Great place for work life balance

    Cons

    Limited type of projects available


  5. Helpful (3)

    "Meh... IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Durham, NC
    Current Employee - IT Analyst in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Duke University Health System full-time (More than 3 years)

    Pros

    Senior IT leaders of DHTS seem to have their employees best interests in mind. They really seem to care and they want to maintain a stable environment.

    Benefits are good. Plenty of PTO, fairly open WFH policy.

    Cons

    Senior IT leaders of DHTS are disconnected from what a modern IT organization looks like. They're not IT people. They are very risk adverse and they don't have a cohesive strategy to avoid "Big Duke" from outsourcing much of the infrastructure to the cloud and keeping the unique medical application owners and supporting personnel. Senior leadership all too easily rests on their laurels and in an effort to "keep it positive" avoid having the crucial conversations and speak honestly.

    Salaries are very low - not even competitive with local/national standards. Many folks that have been there 20+ years often reference "the good old days" and use their history as justification about why new ideas or processes won't work.

    The work is uninteresting and there are major communication issues between departments.

    No professional level training. No internal training department. No bonuses. No internal surveys. No real metrics to gain any insight into what's happening on a daily basis.

    Because much of the work is reactive, it can be long hours of hands on to fix things that break and very little gratitude afterward.

    Advice to Management

    Stop paying consultants to tell you what to fix. Get your hands dirty and learn what your people do. Replacing the entire senior leadership team would be a good start. Consider offering early retirement to some of the "old dogs" to move new thought leaders into better positions and refresh the organization.


  6. Helpful (2)

    "Patient Service Assocaite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Duke University Health System full-time

    Pros

    Good Benefits
    Job Security
    Good training
    Lots of opportunity for growth or changing departments

    Cons

    Low low low pay. Seriously I cant wrap my mind around how Duke gives so little for their support staff. I get that they give all their money to Drs and Nurses but with the money they make off of parking at the hospital for a week they could give some serious raises to PRMO staff.

    Advice to Management

    Pay.People.More... there is nothing more demotivating than knowing that the same jobs at other companies pay more.


  7. "Lab Tech"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Duke University Health System full-time

    Pros

    Great benefits including paid maternity leave and vacation

    Cons

    None that I can think of

  8. "CN II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Duke University Health System full-time

    Pros

    Health System as a whole is wonderful! Great benefits, very supportive.

    Cons

    Lower wage in exchange for good benefits.


  9. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Duke University Health System full-time

    Pros

    great place to work in, so much room to grow

    Cons

    depends on your own supervisor, but great place


  10. Helpful (2)

    "Medical customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Duke University Health System full-time (More than 5 years)

    Pros

    Duke has great benefits medical dental and vision . Some of the people you work with are great. Looks great on your resume

    Cons

    Poor management has no idea how to run the department holds grudges constantly says some very discriminatory things HR covers it up. Went through two directors in four years one supervisor in more than 80 staff members in a years time due to the lack of communication lack of respect lack of compassion , lack of pay . Duke is well below market value for all their employees. They do not promote based on merit or performance or education they promote based upon friendship and who you know. Supervisors do not know how to do the employees job and ask employees for constant help . They claim to have an open door policy do not believe it if you come in turn off an office speak to supervisor and or management or director they will hold it against you in the future . If you were sick and you have a doctors note from a dude facility and you work for Duke it is a possibility you will get wrote up regardless if you're sick or not if you're out .

    Advice to Management

    You need a complete re-organization in the medical customer service billing department. Higher pay and you respect your employees . You need to promote leaders that have worked in the department didn't know the in and out of the system do not promote people that do not know the system hence why a reorganization get rid of managers get rid of supervisors do a complete re-organization that's the only way that department will be at Tier one department


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