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Duke University Health System

Duke University Health System

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Duke University Health System Employee Reviews about "management"

Updated Oct 1, 2022

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Found 165 of over 1,268 reviews

3.8
78%
Recommend to a Friend
82%
Approve of CEO
Duke University Health System President and CEO Eugene Washington, M.D., M.P.H., M.Sc.
Eugene Washington, M.D., M.P.H., M.Sc.
206 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay and a feeling that you should just feel honored to work there(in 144 reviews)
  • "Everybody says this about every organization, but the poor management and high turnover runs rampant here(in 36 reviews)
  • "LOW salary with very poor incremental annual raise (does not come close to matching cost of inflation).(in 35 reviews)
  • "Parking is expensive and inconvenient(in 30 reviews)
  • "Some managers actually care while a lot doesn't.(in 15 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Duke University Health System and is not affected by filters.

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Reviews about "management"

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  1. 4.0
    Current Employee, more than 10 years

    Overall, good place to work

    Oct 9, 2021 - Lead Clinical Nurse in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Teamwork and coworkers Great benefits Supporting management

    Cons

    Upper management making decisions for those on the front lines with no concept of how the job is done.

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  2. 3.0
    Current Employee

    Major Management Issues

    Apr 7, 2021 - Medical Coder in Raleigh, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits including great PTO accrual rates.

    Cons

    Management is so focused on the bottom line that they forgot about the employees who help them meet their goals. Coding department has some very serious management issues which has led to a very oppressive environment. They do not treat you like a professional and micro-manage everything. It used to be a great place but a few years ago it took a turn for the worst unfortunately.

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  3. 2.0
    Former Employee, more than 5 years

    Medical customer service

    Jun 25, 2017 - Customer Service Representative in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Duke has great benefits medical dental and vision . Some of the people you work with are great. Looks great on your resume

    Cons

    Poor management has no idea how to run the department holds grudges constantly says some very discriminatory things HR covers it up. Went through two directors in four years one supervisor in more than 80 staff members in a years time due to the lack of communication lack of respect lack of compassion , lack of pay . Duke is well below market value for all their employees. They do not promote based on merit or performance or education they promote based upon friendship and who you know. Supervisors do not know how to do the employees job and ask employees for constant help . They claim to have an open door policy do not believe it if you come in turn off an office speak to supervisor and or management or director they will hold it against you in the future . If you were sick and you have a doctors note from a dude facility and you work for Duke it is a possibility you will get wrote up regardless if you're sick or not if you're out .

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    2 people found this review helpful
  4. 3.0
    Former Employee, more than 1 year

    Disappointing for a nationally recognized hospital system

    Jan 7, 2020 - Registered Dietitian in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO is generous, although up to you to find your own coverage and you are often contacted when away from office. RDs are exempt employees and salaried which is nice.

    Cons

    No clinical ladder or recognition for advanced practice. Lack of clinical space/resources for RDs. Short staffed most of time so little ownership over work. Use of clinical and admin time not protected or maximized. Clinical policies are outdated and lump adult, pediatrics, inpatient and outpatient operations all together. Policies are also not uniform and change without notice. Seniority is not respected. Management is very disconnected from daily clinical operations and clueless to roles and responsibilities of RDs. Employees often must above their supervisors to bring awareness of incompetence to upper management, although it is also understood that there is little reprimand. MDs have even stepped in to attempt to aid in clinical direction of RDs due ineffective management. Most people are severely overworked without job recognition or financial compensation. Culture of extreme burnout, high employee turnover, losing lots of great talent. Also surprised how lacking the benefits are. They are not only expensive but pretty bad coverage. We work at a hospital and half the services I provide are not even covered by my own insurance. Duke does not match or contribute anything towards 401K for first year. Parking costs are extremely high and rising.

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    1 person found this review helpful
  5. 5.0
    Former Employee

    Not the best pay

    Jan 21, 2017 - CRA in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, both Healthcare and employees discounts

    Cons

    Pay, minimum for positions. Takes a long time to get a promotion. Management is unkind and very rude at times Expected to work LONG hours regardless of family

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    1 person found this review helpful
  6. 2.0
    Current Employee, more than 5 years

    Completely dependent on where you work

    Aug 24, 2015 - Service Access Team Lead in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Duke has decent benefits with a name that carries weight across the country. There are areas that are great to work but that is entirely based on who your supervisor or management team is.

    Cons

    Duke's pay is not competitive. You have to ride a bus to get into work because most parking that is within a reasonable walking distance that my husband was comfortable with me going alone was all taken. The bus drivers are often dangerous and the buses themselves overcrowded. The managers are largely derelict in their duties and being successful here is entirely dependent on who you know and how you can network. Half of the staff is related to one another. It is nearly impossible to get rid of bad employees, and that's even if their managers are willing to hold them accountable for their actions. There is a saying around here that goes "There's the right way, and then there's the Duke way."

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    2 people found this review helpful
  7. 4.0
    Current Employee

    Excellent security and benefits - if you can stand the politics.

    Dec 30, 2008 - Senior Analyst in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Duke Health System is an excellent employer for the right kind of person. As a baseline, Duke is an excellent place to build a resume, has great benefits, and reasonable salaries. Overtime is rare (at least in IT) but be aware there is no compensation if you are salaried for overtime. Duke is truly focused on patient care and it shows - we have high patient satisfaction and management definitely puts (rightly so) a high degree of emphasis on this. It can make working there very rewarding knowing that you are truly helping people.

    Cons

    To advance, you may need to play a political game. Advancement in the same position can be rare - this means that advancement usually comes in the form of switching from one job to another within Duke. Politics are worse than other places I have worked and it is pretty much a requirement that to advance you must play the game. This can be very frustrating at times and especially to new hires. Another downside is the "dead weight". Job security is fantastic but it works both ways - meaning there are some very incompetent people working (again in IT) who seemingly cannot be fired. At best, they are shuffled to a different position and await retirement. This can make working at Duke difficult when one takes "fairness" into perspective.

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    2 people found this review helpful
  8. 2.0
    Former Employee

    First couple years were amazing , then new management destroyed the entire “duke experience “

    Jun 13, 2022 - Respiratory Therapist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits pension. Some good coworkers

    Cons

    Management not concerned with “elephant in the room” issues such as staffing chronic call offs. The country staff outnumber full time. And not to mention blatent favoritism

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    1 person found this review helpful
  9. 3.0
    Current Employee, more than 5 years

    Lacks Diversity

    Mar 26, 2021 - GME Program Coordinator in Durham, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, Job stability, Work-life balance, wellness programs

    Cons

    Lacks diversity-very few non-white people in (senior) management positions and I don’t mean housekeeping or food service

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  10. 2.0
    Current Employee

    Just not for me

    Jan 30, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The best reason to work for Duke is the ability to maneuver to different departments and different positions.

    Cons

    It is hard to transfer to different areas and management is not the most supportive and do not back their employees. Well at least in my area, which is scheduling. The training is not the best.

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