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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
- "Great people in the business" (in 3 reviews)
- "Fixed term contracts which means bad financial management and planning." (in 10 reviews)
- "Middle management is not any better and staff turnover is so high." (in 3 reviews)
- "Company is led by a Management team who have financial investment in the company and are waiting for their fat pay day when the business is sold." (in 3 reviews)
- Former Employee★★★★★Aug 8, 2018 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
True growth potential for right candidates Excellent Management in Data Insight Team
I don’t have any to comment.
- Former Employee, more than 5 years★★★★★May 18, 2020 - Car SalesmanRecommendCEO ApprovalBusiness Outlook
Best company great awesome doing
Worst company here in the worldContinue reading
- Current Employee, more than 10 years★★★★★Jul 6, 2019 - Director - Bureau Engagement in MelbourneRecommendCEO ApprovalBusiness Outlook
illion has a strong product set that is in demand. The organisation delivers capabilities that assist companies to remain compliant with government legislation. like that coming out of the Banking Royal Commission. This allows sales team members to go to market with a really competitive product set that is non-discretionary for customers.
It is a fast-paced, technology-centric business so suits those best who like that sort of rhythm and are tech savvy. Not ideal if you aren't into that combination!
- Current Employee, more than 3 years★★★★★Jul 11, 2019 - Analytics in MelbourneRecommendCEO ApprovalBusiness Outlook
Company is well positioned to take advantage of continued integration of data and analytics into decisions across the entire customer journey from acquisition to delinquent payment Market leading products supported by significant investment Great people
Limited business beyond Australia and New Zealand
- Current Employee, more than 3 years★★★★★Jul 8, 2019 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Lots of change going on with opportunity to get involved in diverse range of work Clear focus on work that brings value to the business rather than bureaucracy - if you come up with a great idea you will be given the scope to develop it Flat structure - minimalist management hierarchy and direct involvement in initiatives from senior management
Time pressure and changing priorities - more opportunities than there are resources Clear focus on work that brings value to the business and innovation - if you like a BAU role this may not be the right fit
- Current Employee, more than 5 years★★★★★Jun 19, 2019 - Sales in MelbourneRecommendCEO ApprovalBusiness Outlook
It’s fantastic to have such a wide range of products to sell that are all so cutting edge and relevant to modern companies. I can have such great conversations with customers and prospects. I also have a tool kit of services to sell that can genuinely improve their business which is so rewarding. There’s no where like it illion at the moment
Location can be tough to get to from the north, customers have high expectations with short delivery time lines. I guess it’s a by product of people wanting what you sell and wanting it quickly. Good problem to have !Continue reading
- Current Employee, more than 3 years★★★★★Jun 14, 2019 - Marketing in SydneyRecommendCEO ApprovalBusiness Outlook
Lots of interesting projects to work on - Highly competitive company - rewarding when you hit target - loads of interesting industry changes to be part of
Can get full on and some people dont like the paceContinue reading
- Current Employee, more than 3 years★★★★★Jul 21, 2019 - SalesRecommendCEO ApprovalBusiness Outlook
You can leave unlike jail.
Screamed at by the CEO. Told by the COO that customer had to sign in blood. CEO attempted to have multiple people fired at the customer site because they did not sign his convoluted contracts. 6.30am meetings to provide an update on contracts to be signed. Chief Sales Officer is a psychopath that will threaten your job in public. Thought about suicide went on antidepressents. Escaped illcatraz.Continue reading
- Former Employee, more than 1 year★★★★★Jul 2, 2019 - Anonymous Employee in MelbourneRecommendCEO ApprovalBusiness Outlook
You will learn survival skills with your colleagues trying to navigate the political jungle and bullying
Company is led by a Management team who have financial investment in the company and are waiting for their fat pay day when the business is sold. You will be a disposable commodity used until you burn outContinue reading
- Former Employee, more than 3 years★★★★★May 14, 2019 - Sales in MelbourneRecommendCEO ApprovalBusiness Outlook
How not to treat a salesperson and to instil a bad workplace culture
I'm sure you've probably read some of the other negative reviews already, and if it's not already clear why you shouldn't work for illion, read on. Before I go on though, any positive reviews on here are more than likely posted from the People & Culture team and it's blatantly obvious, using terms such as "disrupter" - come on. Though I must say that if you want to use that term, illion is a disrupter for your career path and any aspirations that you have will not be nurtured here. You can't blame the P&C team though, it's not their fault, it's the culture of the CEO, and they are in damage control from this moron. Firstly, there is no work life balance. The CEO is an extreme hard worker, he hardly sleeps and expects you to be the same, all the while you are being paid under-market salaries. A majority of the senior leadership team are only in it for themselves, waiting for the sale of the company, to enable them to walk away with their millions. Well good on them, applause from the audience of yourselves. The sales compensation plan is the most unfair I have ever experienced in my 20 years of selling. It's so bad that if you get paid commission in a quarter, but miss the next, you will be in debt with the commission you just earned - you'd be in debt with your own company!! It's called clawback, employees beware. Further, if you come to the EOFY and you owe money, they will take it out of your July pay. Commissions are paid two months after the end of quarter, it's designed to ensure sales people that leave don't get paid commissions as you only really have around 1 month in a quarter to resign if you think you'll make your beyond-stretch target. You are expected to work after hours, sometimes midnight, just to handle the workload. People will be emailing you throughout the weeknights though rarely on the weekend, however they somehow still expect an immediate response? The below-market salary isn't enough to sacrifice your family life at this company, they don't care about you nor your family - don't get sucked into thinking that they do. Putting it simply, don't expect that you'll be able to pick up the kids from school without feeling like you'll be fired from having a 'bad attitude'. Sales budgets are unachievable at an outrageous 25-30% growth on your portfolio! For the whole time I was there, less than 10% of the sales staff were achieving target. Your targets are based on the customer's spend from last year, but somehow you have to effectively re-sign the same revenue as the prior year plus the outrageous growth number. Your budget could be increased several times a year by customers being dumped on you to manage, with no consult nor salary increase, your at-risk income has now been compromised - or even put you in debt by the clawback rule. If a customer ceases to be a customer or their spend drops for various different reasons, it's you that will have to take the blame and you'll need to find the revenue somewhere else to make up the gap. Account planning is off the charts ridiculous. You are made to collate your top 10 customers and build out an elaborate plan on how you are going to sell each and every product and to who in the organisation. This is a waste of time unless you've actually spent time with the customer first. But, if you don't do it you'll get yelled at by the CEO and you'd be fired, so it's mandatory. Your role would likely be a national role and frequent interstate travel is required. This is great for your customer because they'd see you frequently, right? No. Getting approval to travel is rare and when you do get approval, the mandatory requirement is 5 meetings per day, this is unachievable especially if you have a workshop with a customer which can go for over 2 hours. Attrition rates are atrocious. There was a sales rep leaving at least fortnightly, stress levels through the roof, most are looking for new jobs, or are leaving without jobs to goto. There was an employee going on stress leave at least every 1.5-2 months, this is a drastic step for them, and puts an even worse target on them when they return, but it's the only way for them to cope and put them in a better frame of mind to look for a new job. To do business here is a nightmare. Any deal size over $50k is required to be presented at a senior-level boardroom style national teleconference where you have to present the deal, in detail, with a pre-created 10-15 page PowerPoint that requires approval from multiple players in the organisation. God help you if you make an error or don't have an answer for the CEO's questions, or challenge anything they say, or even be creative and create a unique solution for the customer. You will be shot down, yelled at, sworn at and publicly humiliated in front of your peers. Worse still, you then have to go back to your customer and explain why illion can't do business with you - then off to the competitor they will go. The process is so convoluted that it makes you think twice about selling anything of even minor complexity - it's just not worth the effort nor embarrassment, and your target attainment is then again compromised. Teleconferences galore here. I'm never experienced anything like it. Every week, expect to be on at least a dozen on what they call 'interlocks'. They are usually unproductive and pointless, reducing your weekly selling days to 4. Occasionally they will hold 'lunch and learn' sessions, whereby you sacrifice your lunch break in favour of learning about either new products or skills - ridiculous. Everyday you will be hounded by not only your boss, but his/her boss, and even possibly the boss above that, about deals you are working on. You are expected to have progressed the opportunity or at least contacted the client daily for updates as to when they will sign the paperwork. This process is so unprofessional and comes across as desperate, and also angers the customers so much that you end up loosing the deal to the competitors who are more aware of how to manage a sales process properly. In summary, do not work here, don't be enticed, don't fall for any rubbish they feed you. You will hate it, you will regret the decision, and it will ruin your professional brand. Why is this important? Wherever you end up after leaving this place, you will inevitably need to sell to the same customers. illion makes you miserable and (sometimes verbally) questions your sales ability - to nothing of your own doing.Continue reading
Dun & Bradstreet Australia Reviews FAQs
Dun & Bradstreet Australia has an overall rating of 2.8 out of 5, based on over 48 reviews left anonymously by employees. 38% of employees would recommend working at Dun & Bradstreet Australia to a friend and 38% have a positive outlook for the business. This rating has been stable over the past 12 months.
38% of Dun & Bradstreet Australia employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dun & Bradstreet Australia 2.5 out of 5 for work life balance, 2.7 for culture and values and 3.0 for career opportunities.