Dun & Bradstreet Reviews in Center Valley, PA | Glassdoor

Dun & Bradstreet Center Valley Reviews

Updated October 10, 2017
33 reviews

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Center Valley, PA

3.7
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Dun & Bradstreet President & CEO Robert Carrigan
Robert Carrigan
12 Ratings

33 Employee Reviews

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Pros
  • The Work/Life balance is incredible good (in 79 reviews)

  • The D&B technology organization has new leadership (in 49 reviews)

Cons
  • Nothing out of the ordinary at D&B but just be aware that transformation does entail ongoing change :) (in 50 reviews)

  • Management has little regard for work/life balance (in 21 reviews)

More Pros and Cons

  1. "Delivery consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Consultant in Center Valley, PA
    Former Employee - Delivery Consultant in Center Valley, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dun & Bradstreet full-time (More than 10 years)

    Pros

    Great company. Work life balance is wonderful. Building is modern. The company is very health mind and body conscious Benefits are great

    Cons

    Challenging work. Month end and quarter ends can be tough. There is always a team of people always willing to help.


  2. "Customer Care Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Center Valley, PA
    Former Employee - Customer Care Consultant in Center Valley, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet full-time (More than 10 years)

    Pros

    Great pay and benefits.
    Established company.

    Cons

    Management has little regard for work/life balance.

    Advice to Management

    Consider keeping long term associates. They are the ones with the deepest data knowledg.

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Center Valley, PA
    Current Employee - Account Manager in Center Valley, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dun & Bradstreet full-time (More than 5 years)

    Pros

    The culture is fantastic. The management treats you more like family than employees. The benefits package, salary, and compensation plan is competitive. The stress level is manageable.

    Cons

    Huge time commitment. It's not a job where you clock in and leave the work at home.

    Advice to Management

    Continue to listen to your employees and improve.


  4. Helpful (1)

    "Senior Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Center Valley, PA
    Former Employee - Anonymous Employee in Center Valley, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dun & Bradstreet full-time (More than 10 years)

    Pros

    I enjoyed my co-worker's

    Cons

    Hours can be long, end of year especially


  5. "Sales Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Center Valley, PA
    Former Employee - Anonymous Employee in Center Valley, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dun & Bradstreet full-time (More than 8 years)

    Pros

    Potential of making over 100K is there if you are willing to take feedback and come in everyday ready to succeed.

    Cons

    Upper management does not have the proper individuals in place.


  6. "Best Employer in the Lehigh Valley"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor in Center Valley, PA
    Former Employee - Credit Advisor in Center Valley, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dun & Bradstreet full-time (More than a year)

    Pros

    Excellent team-oriented job. The most exciting and supportive culture to work hard and make well deserved money for. There is always help available. There is plenty of room to grow within the company.

    Cons

    It is a very aggressive position to take on, but well worth it!

    Dun & Bradstreet Response

    May 3, 2017 – Global Head Of Talent

    Thank you for acknowledging our accomplishment of landing the #1 spot ats Best Employer in the Lehigh Valley. It is definitely an aggressive position to take one, as you say, but we're committed to... More


  7. Helpful (9)

    "D&B a 20/80 workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Center Valley, PA
    Former Employee - Anonymous Employee in Center Valley, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dun & Bradstreet full-time (More than 10 years)

    Pros

    The cafeteria is well run and offers a wide variety of menu options. The cleaning crews and security are very professional

    Cons

    Dun and Bradstreet is a 20/80 workplace - 20 percent of the people do 80 percent of the work. Managers and others seem to spend most of their time in meetings, working from "home", at lunch or just not available. If you are over 50 at Dun and Bradstreet and do actual verifiable work you will be replaced. If you do nothing and an not held accountable you can hide out in D&B for years. Please note that D&B Human Resources exists to protect the corporation from their employees.

    Advice to Management

    There are too many middle managers who simply do not know how to do the work they are managing. My last manager only knew was job description, I met him 4 times over a year. If he was asked to sit in for me and to my job he would have failed and probably would not be willing to learn my job.

  8. Helpful (4)

    "Relationship manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Center Valley, PA
    Former Employee - Relationship Manager in Center Valley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dun & Bradstreet (More than 5 years)

    Pros

    The company was great until Jeff Stibel came
    In and made it a call center.

    Cons

    They don't care about their employees at all.

    Advice to Management

    Bob Carrigan should be ashamed of himself that he allowed this company to turn into what it is today. They let very good loyal people go due to Jeff Stiebel making decisions.


  9. Helpful (12)

    "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Center Valley, PA
    Former Employee - Sales Specialist in Center Valley, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dun & Bradstreet full-time (More than 10 years)

    Pros

    D&B’s product catalog includes very solid proven solutions with plenty of positive history and name recognition. The company will likely survive this recent spate of poor management and rash decisions and be pushed through on their historical strength, flexibility and tradition of the current products.

    Cons

    In '15 company merged with a former spin-off company, DBCC. It was an odd move because of prior friction between the 2 companies over issues of client poaching and misrepresentation of D&B. The DBCC took over the small business portion of D&B and that animosity seemed to spill over into their management style. They instituted their own rules and have set in motion a process to turn a seasoned professional sales team into an entry-level squad who are required to follow scripts and be put on auto-dialers. While this might work for the very small companies that DBCC are used to prospecting to and working with, but it doesn't work for the medium sized to larger companies who require relationship building and strong needs assessment. As a result, they dismissed numerous sales reps - regardless of performance. The managers up to 2 levels above were given no notice and they were left to pick up the pieces of all those books. Myself, i had been through a run of well exceeding my target many years in a row when I was offered a package. Rumors have it that they have to hit a sales goal by the end of '17 and the DBCC folks get a huge payout. In the end, it'll be the client relationship that will be damaged and that could cost them business in the long run.

    Advice to Management

    On the DBCC side, listen to your seasoned employees about customer needs. New blood is great, but without any experienced mentors there how are they going to learn? For the rest of D&B - If i had taken this survey at the beginning of '15, you would have had all 4's and 5's. There was much talk from up above about being collaborative both internally and with customers and being constantly data curious and trying to do what you could to improve everything within the company. But in practice, it has just been a never ending corporate blood letting on overdrive. Fortunately, the products are strong enough that there is still time to reverse course.


  10. "Credit Advisor Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor in Center Valley, PA
    Former Employee - Credit Advisor in Center Valley, PA
    Doesn't Recommend
    Positive Outlook

    I worked at Dun & Bradstreet full-time (Less than a year)

    Pros

    Great culture, supportive co-workers and management. Plenty of communication between teams, leaders, coaches. Lots of incentives and creature comforts to offset stressful nature of the job.

    Cons

    Extremely repetitive work, with little or no opportunities to develop or showcase skills beyond phone sales techniques. Leads are plentiful but the cold calls are an incredibly tough sell, leading to a lot of time spent warming up leads for someone to close them in the future. Lack of tangible results can be discouraging.

    Advice to Management

    Give thought to raising base pay slightly


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