Dun & Bradstreet Relationship Manager Reviews | Glassdoor

Dun & Bradstreet Relationship Manager Reviews

Updated November 29, 2016
23 reviews

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Relationship Manager

3.0
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Dun & Bradstreet President & CEO Robert Carrigan
Robert Carrigan
8 Ratings

Employee Reviews

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Pros
  • The Work/Life balance is incredible good (in 73 reviews)

  • The D&B technology organization has new leadership (in 41 reviews)

Cons
  • Nothing out of the ordinary at D&B but just be aware that transformation does entail ongoing change :) (in 46 reviews)

  • Work life balance can be looked at (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Steer Clear of Emerging Businesses channel."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Center Valley, PA
    Current Employee - Relationship Manager in Center Valley, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dun & Bradstreet full-time (More than 3 years)

    Pros

    Fortunately, you can still make a lot of money if you work hard, especially if you were in position prior to the recent purchase of Dun & Bradstreet Credibility Corporation. DBCC now runs the formerly know as Small Business channel of inside sales and is know as Emerging Businesses. Core employees make a higher salary and can really make good money versus DBCC employees who have a low hourly rate. D&B is a reputable brand. Companies need D&B data to grow and make business decisions. Company has been around for 175 years.

    Cons

    If you are looking to get a job in Emerging Businesses now, you can only come in at the low hourly rate and do cold calling before you can grow into any other positions. If you are currently in Emerging Businesses Chanel, you cannot leave or advance your career. There is a professional and then Expert certifications that are timely and make it hard to even qualify for advancement or career development. I personally worked hard to network and prepare for a role outside of direct sales and in Sales Operations. I applied last October and spoke with several leaders about the role to prepare. Needless to say, its been 6 months and I still have no update on that position I applied for, let alone a formal interview. There have been so many changes and reorgs that I guess I was just swept under the rug. The Emerging Businesses channel does not value your personal career path or advancement.

    Advice to Management

    Listen to the longtime performers when making changes. Take their advice into consideration when making changes. Value career advancement and help drive that rather than cripple and deny it.


  2. Helpful (3)

    "Relationship manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Center Valley, PA
    Former Employee - Relationship Manager in Center Valley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dun & Bradstreet (More than 5 years)

    Pros

    The company was great until Jeff Stibel came
    In and made it a call center.

    Cons

    They don't care about their employees at all.

    Advice to Management

    Bob Carrigan should be ashamed of himself that he allowed this company to turn into what it is today. They let very good loyal people go due to Jeff Stiebel making decisions.


  3. Helpful (1)

    "Corporate America to the max"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Short Hills, NJ
    Former Employee - Relationship Manager in Short Hills, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Dun & Bradstreet full-time (More than 5 years)

    Pros

    Good company to put on a resume.

    Cons

    Very impersonal and disconnected. C level has no idea what is really going on all they care about are their own bonuses. Products don't work and the competition is eating their lunch. The smoke and mirrors won't last forever. Everyone is afraid to speak up in fear of losing their jobs.

    Advice to Management

    Wake up and smell the inferior products. You let go of some key good people that know where the bodies are buried. It's time to clean house on the top floor.


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  5. Helpful (4)

    "Relationship manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Cottonwood Cv, NV
    Current Employee - Relationship Manager in Cottonwood Cv, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dun & Bradstreet full-time (Less than a year)

    Pros

    When i first started it was great i felt like it was a good environment and moral was high
    Offer good benefits , 401 k
    Good people, dress code is casual

    Cons

    The work environment changed in a month , the credibility corp made it into a terrible work environment, they turned the whole place into a call center and expect better results when in reality it is lowering productivity also Crazy high targets make it impossible to make any money and seems like they no longer want to pay their people

    Advice to Management

    Read the book how to make friends and influence people. ..ha, yeah that should do it.


  6. Helpful (1)

    "RSM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Center Valley, PA
    Former Employee - Relationship Manager in Center Valley, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Product is good and some time you can make money.

    Cons

    This company is losing market share and it's not a good place to be.

    Advice to Management

    It's people that build relationships and happy reps make happy customers.


  7. Helpful (2)

    "Was great - now it isn't !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Philadelphia, PA
    Current Employee - Relationship Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dun & Bradstreet full-time (More than a year)

    Pros

    Was a flexible employer now changed
    Challenging
    Good commission pay
    Good fringe benefits (free gym membership)

    Cons

    Constant changes because of poor management/turnover
    Recent D&B acquisition results in division of company - now feelings of low job security and micromanagement due to mgmt. changes.
    Promises made not delivered
    Low pay / outsourcing of job functions for lower wages
    Corporate/Executives spending out of control
    "Good ole Boy"mentality.

    Advice to Management

    By dividing the US sales business up throwing small business to the wolves all the while spending millions upon millions to remodel and move offices essentially ending work as we knew is just too many "slaps" at one time! Think about curbing or Lower your spending amounts - all this air travel and international hoteling - wasting all this money to move offices to the tune of millions and millions- insane! Why wouldn't you just revamp what's there that works and raise salaries with those millions? Get some working products and try rebranding us as really bring the best - not just acting like it with broken everything and being handed off to the company you acquired, creating a spirit of dividing.
    That decision to hand off Small Biz is such a game changer it could ruin this iconic company but at a minimum I predict the dirty tactics being instituted will harm the company image long term with the public.


  8. "The Small Business segment is getting hammered"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Center Valley, PA
    Current Employee - Relationship Manager in Center Valley, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dun & Bradstreet full-time (More than 3 years)

    Pros

    Good people. Good work life balance. New CEO who wants to take the company in the right direction

    Cons

    No new innovation and years of over charging customers is now coming back to bite the company. Data is more easily attainable no. D&B is not the only player on the block but charges like they are. Pricing of the products is a huge issue.
    They are like a big ship that sees the iceberg ahead but does not know how to turn. They are trying to turn now but are already feeling glancing blows. Quota is hard/next to impossible to obtain since customer constantly drop for much lower prices. No real innovation to replace.. Sales reps just move from dept to dept to avoid getting laid off.

    Advice to Management

    Good luck.... Lower pricing to start competing and loss revenue or continue on the same downward trend


  9. "D&B has the potential to be a great company if we can execute on our new CEO's vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Atlanta, GA
    Current Employee - Relationship Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dun & Bradstreet full-time (More than 8 years)

    Pros

    Incredible assets; Good working environment; Good work life-balance; D&B is changing it's culture to become a much more interesting/exciting place to be.

    Cons

    Sales compensation plan is punitive; Very demotivating; Not sure if I can afford to work for D&B in this environment. Need a greater focus on the customer experience; Turn-around times for fixing data quality issues, contract turn-around time, finance review, etc.

    Advice to Management

    The vision is great. The efforts that are being made to change the culture are working. The devil is in the details and there are some old processes that need to be changed in order for us to be world class.


  10. "Over 4 years as an Inside Sales Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Allentown, PA
    Former Employee - Relationship Manager in Allentown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet full-time (More than 5 years)

    Pros

    Good people, room for career growth

    Cons

    Lots of silos and politics

    Advice to Management

    Value your current employees more, allow more cross functional promotion


  11. Helpful (1)

    "Strong company lacking direction and investment into sales organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Atlanta, GA
    Current Employee - Relationship Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dun & Bradstreet full-time (More than 10 years)

    Pros

    Great people with a very friendly culture. Also a great place to have a career rather than a job.

    Cons

    The current CEO is focused on numbers which is taking away from the necessary investments in the sales teams and product offering. The company also continues to invest in dead-end initiatives that have proven to be unsuccessful time after time such as New Customer Acquisition Teams and software acquisitions.

    Advice to Management

    Ensure that you are investing in the people as they will drive the success of the business. If the resources are not available, your customers will not be satusfied.