Dun & Bradstreet Reviews | Glassdoor

Dun & Bradstreet Reviews

Updated July 18, 2017
90 reviews

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Pros
  • The Work/Life balance is incredible good (in 76 reviews)

  • The D&B technology organization has new leadership (in 44 reviews)

Cons
  • Nothing out of the ordinary at D&B but just be aware that transformation does entail ongoing change :) (in 46 reviews)

  • Work life balance kinda difficult (in 17 reviews)

More Pros and Cons

  1. Helpful (2)

    "Credit Advisor/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Tucson, AZ
    Former Employee - Inside Sales in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet (Less than a year)

    Pros

    Nice people in the office in Tucson.

    Cons

    The Tucson office hires 20 people every month and 95% of them don't see a full year. Brutally tough outbound sales calls. Cold calling businesses that have probably never heard of Dun & Bradstreet and you are expected to close a sale worth approximately $1000 by the time you get off the phone with the customer. Management frowns on you having to follow up with customer at a later date. I have over 14 years in sales experience and I would never recommend this type of sales to any of my friends. It is a difficult situation to be working there three months and there are already 40 new hires following you. It feels more like a "cattle call" than a positive work environment.

    Advice to Management

    I am not going to bother giving advice to management. They are apparently very happy with the hiring model that they have in place.


  2. Helpful (5)

    "Something off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    New Leadership had a vision to grow the company and not just by financial shenanigans. Used to be a lot of good energy and excitement. This may have changed in 2015 with the acquisition of DBCC and the recent round of what seem to be mass layoffs.

    Cons

    Hard to put your finger on it, but there is something off. Saw many excellent folks come and go with a similar observation. Comp seems relatively average to poor with a pittance for raises. Lack of appreciation by leaders and quite a bit of politics in performance evaluations. Technology not what one would expect for such a storied brand or maybe it is since it isn't part of the new breed. Wasn't around for it, but heard the layoffs were a hatchet job, but then again, most companies aren't good at that sort of thing. Benefits not top of the line, with few choices and fairly pricey.

    Advice to Management

    Hang in there.

  3. Helpful (4)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dun & Bradstreet full-time (More than 5 years)

    Pros

    good benefits, good data and sourcing for that data (especially in the US and Europe, not so much globally), good name in the industry

    Cons

    do not go to work here!!! D&B has had flat revenue growth for years so is assigning huge targets to the sales teams and as a result is reigning in compensation....a sales rep used to get paid for all business sold during the year, regardless, now they've changed the plan so you have to reach the annual target before any real money can be made, and with the targets being so high very few team members will achieve it. Sales leadership at this company is terrible, the data is good but many of the products are archaic. On-boarding is terrible, there is no career pathing, sales leadership is weak, internal processes are labor intensive and you have to know somebody to get anything done, look elsewhere if you're money driven....

    Advice to Management

    Put carrots in front of reps if you want to drive revenues, line of sight is important, what you have now is de-motivating.....and don't hurt employees who change positions inside the company mid-year, that's not a career path....and if you're going to be one of the World's Most Ethical companies you have to behave so with your employees, if you treat them properly they'll take care of your customers and then revenues will grow....


  4. Helpful (10)

    "It was a great company...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales in New York, NY
    Former Employee - Senior Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dun & Bradstreet full-time (More than 5 years)

    Pros

    Great history and extensive Fortune 500 customer list. Good work lfe balance if you are in the field.

    Cons

    Management for the past 5+ years can not turn around this ship so they keep cutting cost and people to appear to have any kind of "growth".


  5. Helpful (6)

    "credit advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor in Tucson, AZ
    Former Employee - Credit Advisor in Tucson, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Dun & Bradstreet full-time (More than a year)

    Pros

    -Initially decent orientation, and training program. -- opportunity to make decent money. Great office massage chairs, ping pong, video gsmes

    Cons

    It's like a cult, no job security, you are disposable. Upper Management is unprofessional, lacking in HR skills, and inexpierinced.

    Advice to Management

    Invest in your employees, Treat people with dignity, and respect, not like disposable objects, DRUG TEST Managers and employees


  6. Helpful (16)

    "Dun & Bradstreet: One (small) Step up from Government"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dun & Bradstreet full-time (More than 5 years)

    Pros

    Dun & Bradstreet is a great place to go and relax once you've reached a terminal point in your career and you're ready to coast. If this is where you are in life, D&B is a fantastic choice - a government job with a private sector salary! The people you will work with are really nice, wonderful human beings, too. If you find yourself in a toxic environment, surrounded by backstabbing douchebags, D&B can be a great respite to recover and assess where you want to go next in life.

    Cons

    You should probably be aware of the following before considering a career at D&B:

    1. Unless you are considering a very senior executive (C-suite) role, your peers and direct Managers will likely be B & C-players. Unlike other companies that encourage hiring managers to recruit A-players, mid-level managers at D&B typically hire other B’s & C’s because they are threatened by those better than themselves. The multitude of B-players in mid-level management and line supervisory positions has ushered forth an exponential proliferation of mediocrity all around. D&B’s loosey goosey hiring practices only reinforce this unfortunate phenomenon. Because so much of leadership is learned by the small cues and styles of those with whom you closely work, this environment could have a catastrophic effect on your individual development.

    2. One consequence of D&B’s mediocre managerial layer is a lack of role clarity that flows down through the organization. Because Managers with direct reports often protect themselves through ambiguous, CYA approaches to leadership, roles on their teams are often undefined, creating a breeding ground for internal conflict and factional strife. Recent re-orgs, shifting teams, and “acqui-hires” have exacerbated the situation. It’s quite common to have team members across different office locations and functional groups competing for the same responsibilities. This competitive ecosystem in turn makes it difficult for people to build long-term relationships built on trust.

    3. Process thinking substitutes substantive thinking 99% of the time at D&B. The vast majority of meetings you participate in will consist of endless and circular procedural discussions, rather than thinking substantively through a problem. If you're an analytical, smart person who wants to dive deep into a complex problem, your talent will be wasted.

    Advice to Management

    You should pat yourself on the back because you've won a major lottery ticket! Enjoy the government job and your hazard pay while it lasts though, because D&B is surely headed for failure.

    Dun & Bradstreet Response

    May 18, 2016 – employer branding specialist

    Thank you for taking the time to write such a thorough review of your experience here at Dun & Bradstreet. It is always helpful for us to get such specific feedback; we learn and grow from that... More


  7. Helpful (8)

    "Cut throat, management clueless, product now irrelevant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Dun & Bradstreet full-time

    Pros

    Recognizable brand but that's it

    Cons

    As their product suite essentially a dying breed, they are acquiring companies to try and stay current and relevant. I was at a company that was acquired by D&B, now destroyed. Many cons but one I will mention is they would just change and destroy certain groups, employers, everything. They would even send company wide emails and keep things generic claiming things are so great etc. There was so much focus re-branding the silly logo which was just a joke. But, the big con here, was that they would let the whole company know, via email, that to "protect the business" that there would be massive lay-offs, etc., happened every few months. Unprofessional, cut throat and wrong.

    Advice to Management

    get a clue

    Dun & Bradstreet Response

    Apr 28, 2016 – employer branding specialist

    Thank you for taking the time to share your perspective. We recognize that you and your colleagues have been experiencing a lot of change, particularly since being acquired by Dun & Bradstreet. We... More

  8. Helpful (6)

    "Not what is cracked up to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Advisor
    Former Employee - Credit Advisor
    Doesn't Recommend
    Negative Outlook

    I worked at Dun & Bradstreet full-time

    Pros

    Insurance benefits, small incentives and bonuses. Good work/life balance.

    Cons

    There's so much wrong with this position, I don't know where to start. First, the credit advisor position is a BOILER ROOM job. There is incredibly high turnover. This is why they hire teams monthly - you can see the month on the job postings. Most people quit because of the high pressure sales and unprofessional environment. Interestingly, as unprofessional as this location is, they also require a business casual dress code.

    The management team in this division are former sales people who don't know how to motivate and manage. It's all about mass sales - there is no "right-fit" for the customer. You are basically bullying business owners to buy a product which you will shortly realize you don't believe in, either.

    The management create sloppy and unstructured sales contests such as leaving early for the day if you make a sale or money to the first person to make a sale put on your credibility card (basically a VISA card) which they give you while you're in training.

    Unfortunately, this is much like chasing an invisible carrot. Most of what they say is simply designed to hype you up, not to reward you for good work. When you do win, they are very slow to add funds on your card, forget what incentive they threw at you or keep promising to pay your incentive. You will have to hound them to get what you're promised. The environment is loud with screaming while you are on the phone with customers. When someone makes a sale, even a very small one, they yell across the floor that someone has made a sale. Loud clapping and cheering starts, while you are trying to maintain a level of professionalism with your customer.

    Keep in mind, you will make about 140+ dials per day, most of them angry business owners who don't want to talk to you. It's a boiler room. Nothing more. You might as well be selling miracle diet pills.

    There is very low morale in this division because of the overall boiler room environment. Managers spend most of their time pulling you into meetings: 1 hour "jam session" in the morning, and three 15-minute "huddles" PER DAY. Most employees are written up when they don't meet sales quotas, but you will spend hours per day in meetings, instead of on the phone, not making sales. The meetings are useless. They contribute nothing to your success. Sales are simply a roll of the dice, and eventually you'll hit the right numbers and find a business owner who will buy your fool's gold.

    On a side note, you will notice the positive reviews are mainly those who do not have the credit advisor position. It is definitely not "the best place to work in AZ". Many of the positive reviews are most likely falsified by managers to keep their rating up.

    Advice to Management

    There is a reason why you have high turnover and why most of your staff needs to be written up for low sales. If every student in your class is failing, is it the students' fault or the teacher's? You hire good people and crush their spirit with nonsensical meetings and ridiculous rah-rah. Time to grow up and hire the right managers. Based on your good reviews in other departments, you are doing something right in those areas. Time to take a look at your credit advisor department and make some serious changes.


  9. Helpful (2)

    "Sales Executive"

    StarStarStarStarStar
    Former Employee - RISK MANAGEMENT SPECIALIST/GLOBAL SUPPLY CHAIN SPECIALIST in Boynton Beach, FL
    Former Employee - RISK MANAGEMENT SPECIALIST/GLOBAL SUPPLY CHAIN SPECIALIST in Boynton Beach, FL

    I worked at Dun & Bradstreet full-time (Less than a year)

    Pros

    Leader in the industry when it comes to data with 170 plus years of experience

    Cons

    the 170 years of experience leaves them complacent. They have gone through 3 - 4 top level leader changes and still unable to grow the company so they fall back into a finance oriented company and will cut people to hit their numbers on the back side when they are not able to grow sales.


  10. Helpful (4)

    "Not a Place for Talented Professionals Looking to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Short Hills, NJ
    Current Employee - Anonymous Employee in Short Hills, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dun & Bradstreet full-time (More than 3 years)

    Pros

    - Excellent work/life balance

    - Casual dress code

    - Newly remodeled working spaces

    Cons

    - Lack of talent with background from top companies. Many employees are lifers and have resistance to change. Even the c-suite is from AOL or Reuters. You won't see folks with top resumes coming to D&B.

    - Lack of formal review process and zero transparency into the annual bonus compensation. There is no justification for who receives their full target bonus vs. those who do not. Since there are no reviews or ratings, it appears to be given subjectively to those who suck up to their manager or who are friends with the right people as opposed to performance.

    -Leaders are not trained to be leaders. Some leaders are promoted to very high positions without the qualifications. It seems to be sometimes based on who you are friends with (similar to the bonus compensation).

    -LAYOFFS every single month. Sometimes weekly. Often times with no rationale. They have accidentally laid people off, realized their mistake and tried to bring them back unsuccessfully. This goes to show that leadership does not make the best decisions.

    -Management appears to be completely unaware of the employee morale. They live in their own world where they pat themselves on the back and attend conferences, but have little to no idea of how their people are doing.

    -Lack of training, leadership development and mentorship for professionals. If you are someone who enjoys being part of a culture that promotes your growth -- this is not it.

    -Lack of diversity both in gender and ethnicity. Pretty much the good old boys club and if you aren't invited then stay in your lane or face a layoff.

    Advice to Management

    - Invest in recruiting top talent from top universities and companies so that you can spur innovative thinking and high productivity

    - Invest in your people. If there is low morale, do something about it. Make people excited to go to work again instead of scared that today is the day they get let go.

    - Invest in your top talent and reward top performance objectively, not subjectively otherwise you will never keep good people.

    Dun & Bradstreet Response

    Apr 21, 2016 – employer branding specialist

    Thanks you for taking the time to share your opinion. We are working hard to leverage this forum as a safe place for current and former employees to share information in a truly anonymous fashion... More


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