Dunelm Reviews | Glassdoor

Dunelm Reviews

Updated August 6, 2017
144 reviews

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3.1
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John Browett
47 Ratings

144 Employee Reviews

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Pros
  • Slightly above average rate of pay for a retail job (in 6 reviews)

  • friendly colleagues, management are approachable, extra hours generally available, good staff discount even on already discounted goods too (in 10 reviews)

Cons
  • Credit taken by management which is done by retail assistants and team leaders (in 11 reviews)

  • The Belfast store is particularly disorganised, feeding from a track record of workers being thrown into the deep end with no training (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Awful Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland (UK)
    Current Employee - Anonymous Employee in Belfast, Northern Ireland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Hard to think of any the place is awful.

    Cons

    - Management give people a hard time and people leave because of stress.
    - Rota is never given in the agreed time frame, 3 weeks.
    - They don't invest in people, no training.

    Advice to Management

    I don't understand how people are the top aren't catching on to what is happening in this store. There has been a high turnover of staff & good employees are leaving. Is anyone asking why? The platform has asked me to review the CEO, I've never met them but problems in companies are often top down.


  2. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wrexham, Wales (UK)
    Current Employee - Anonymous Employee in Wrexham, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm part-time

    Pros

    Brilliant place to work, i have done for a number of years

    Cons

    'Trading team leader' is still consistently late, highly undeserving of the postion to given to him, does not care for the job at hand and always looking to take short cuts. Its is becoming very discerning to see the poor performance when there is many hard working colleauges and we have a 'Team leader showing such disrespect to the position and not setting a good example for others to follow in.

    Advice to Management

    Reconsider the team leader position in store

  3. "Rotas. No respect given."

    StarStarStarStarStar
    Current Employee - Sales in Barnsley, South West England, England (UK)
    Current Employee - Sales in Barnsley, South West England, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    People are cool, made friends.

    Cons

    For me and many others its the rotas, it feels like it changes every day and its not on, last meeting we had we were told if any change are to happen we will be told, no few days later happened again. Happens all the time, people getting put in on days off to without being asked. For me I am back to work tomorrow after being off last 11 days, i knew my rota for tomorrow on wards, and for tomorrow I am put down for 4:30-8:30, but on 29th rota has changed again and im now done for 12-8:30, not been contacted or anything by work, even though they know i have been off and there expecting me to know this, so I am going in tomorrow at 4:30 like i had cause this is not on, think rest my week been changed to. Honestly cant be bothered anymore, i work so hard, and like everyone else, get treated like (nice word) poo. not on.

    Advice to Management

    Get your stuff sorted, in my time working at Dunelm, so many people have left cause of rotas and hours, so many more say to me they want to leave cause of rotas and hours, and me well.... we shall see if ANYTHING will be done, and see what happens tomorrow, the rota said start at 4:30, so i will, they want to change knowing iv been off and have no respect to let me know, AGAIN cause this is not first time.


  4. Helpful (1)

    "Dunelm Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Birmingham, England (UK)
    Current Employee - Assistant Manager in Birmingham, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunelm full-time (More than 5 years)

    Pros

    15% discount

    Ability to freehand merchandise

    Cons

    Unprofessional enviornment

    Poor communication

    Lack of trust

    Poor training - Rushed


  5. "Sales assistant/coffee shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant/Coffee Shop in Canterbury, England (UK)
    Current Employee - Sales Assistant/Coffee Shop in Canterbury, England (UK)
    Doesn't Recommend

    I have been working at Dunelm part-time (More than 10 years)

    Pros

    Canterbury is Light and airy after our brilliant refit brilliant staff well what we have anyway 5 weeks hols after 5 years good pay over the min wage .

    Cons

    Poor management not enough staff . Staff are over work some not having days off in 9 or more days don't get asked if u can change ur hours it just happens

    Advice to Management

    Manage the staff better and more staff need


  6. Helpful (2)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Cramlington, England (UK)
    Current Employee - Consultant in Cramlington, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    Nice staff, lovely product, my manager is great. Excellent sales. Good range of products. Sell good quality goods. Made to measure service excellent.

    Cons

    Want blood out of stone, Regional managers never come to say well done only to say why aren't you doing better!

    Advice to Management

    Stop treating staff like idiots


  7. Helpful (2)

    "Worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in London, England (UK)
    Current Employee - Team Leader in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than a year)

    Pros

    None. They show you progression.

    Cons

    Pay less. Take so much blood and sweat. You work in other departments not relevant to your job description. Have to do stupid hours to get the job done. Credit taken by management which is done by retail assistants and team leaders.

    Advice to Management

    Get trained for employee motivation. Get basic education how to treat humans. Treat your own sons and daughters the same way you treat people in store. Maybe then their children can explain to them how inhumane they are. A monkey can manage a store better then them.

  8. "Bad culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in London, England (UK)
    Current Employee - Team Leader in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I have been working at Dunelm (Less than a year)

    Pros

    Nothing good to say about dunelm. they sell good products but that is about it. the pay isn't great for the stress the management put us through.

    Cons

    Company is losing money. They do not pay you for the hours you worked for. They make you work harder than you get paid for.

    Advice to Management

    Treat staff members nicely.


  9. "dreadful place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Assistant in Belfast, Northern Ireland (UK)
    Current Employee - Shop Assistant in Belfast, Northern Ireland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunelm part-time (More than a year)

    Pros

    they pay you 4 weekly

    Cons

    way way to many to list,

    Advice to Management

    treat us as human beings.


  10. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Shrewsbury, England (UK)
    Current Employee - Sales Assistant in Shrewsbury, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunelm full-time (More than 10 years)

    Pros

    Friendly place to work
    Staff discount
    Good working colleagues

    Cons

    Overall staffing levels are low so difficult to complete all tasks, more people required in all departments.

    Advice to Management

    I have nothing to say, your doing great


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