KEY NOT FOUND: coverImgAlt
Logo

Dunelm

Engaged Employer

Dunelm

Add a Review

Dunelm Reviews

Updated Oct 2, 2022

To filter reviews, or .

Found 1,860 of over 1,971 reviews

4.0
79%
Recommend to a Friend
90%
Approve of CEO
Dunelm CEO Nick Wilkinson
Nick Wilkinson
887 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great colleagues who always pull together to get the job done and make work fun at the same time!(in 148 reviews)
  • "Good hours and pay also(in 114 reviews)
  • "nice and friendly staff there(in 95 reviews)
  • "Met some great people whom i work with as well as customers ...great family friendly employer for single parent families(in 84 reviews)
  • "Birthday days off are also a great benefit and days off for your childs first day at school.(in 39 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 2.0
    Former Employee

    Would not recommend

    Oct 2, 2022 - Retail Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    15% discount with double discount around Christmas time is good

    Cons

    The stores choice of managers and team leaders are very questionable, with one team leader standing around never doing anything, making woman feel uncomfortable my staring at ladies breasts and saying inappropriate things, when approaching a manager about this which happened several times, nothing was done to rectify this, The rest of management do not listen to you or care about what you have to say, when approaching management about something eg. A change in Rotas or booking holiday etc, it takes weeks if not months to sort out. One manager in particular, she is very condescending and very rude and not very nice to work with. Never any organisation, everything seems to be like it’s in slow motion, we had a flood back in May, the damaged stock has only just been thrown away, Delivery is a joke, no organisation there either. Fabric section is always a total mess. The store seemed to be getting worse and worse by the day. Dunelm support a mental health charity with ‘things in place’ to help with colleagues mental health, it seems like no body cares about mental health. The store needs a lot of work to be good which at the moment it’s no where near good.

    Continue reading
    Be the first to find this review helpful
  2. 1.0
    Current Employee, more than 1 year

    Stay away

    Sep 29, 2022 - Delivery Driver in Northampton, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount at stores that's all

    Cons

    Over worked Don't care how long your day is No home life Management don't listen Routed out for upto 12hrs Forced overtime

    Continue reading
    Be the first to find this review helpful
  3. 4.0
    Former Employee

    A good place to work

    Sep 29, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Pay, Friendly team, Always have something to do, Helpful Management

    Cons

    None that come to mind

    Be the first to find this review helpful
  4. 5.0
    Current Employee

    Dunelm Doncaster

    Sep 28, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Two days are never the same, great products. Good reward scheme.

    Cons

    Work life balance, too many jobs not enough people

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 8 years

    Great place to work

    Sep 27, 2022 - Deputy Manager in Falkirk, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Feels like a family encouraged to act like an owner freedom to take the initiative to make an impact

    Cons

    Hard work not for the feint hearted

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Current Employee

    Good place to work

    Sep 27, 2022 - Team Leader in Ipswich, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoy my job and Dunelm feels a secure place to work

    Cons

    Don’t enjoy working late shifts

    Be the first to find this review helpful
  7. 1.0
    Former Employee, more than 3 years

    Avoid this place!

    Sep 26, 2022 - Retail Sales Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    a fair few of the people ( sadly all mistreated like myself ) but they are great people and totally unrecognised!

    Cons

    Everything - such a bad work environment very toxic.

    Continue reading
    Be the first to find this review helpful
  8. 4.0
    Former Employee, less than 1 year

    dunelm

    Sep 21, 2022 - Sales Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good team and very supportive

    Cons

    hard work load from manager so it will be difficult

    Be the first to find this review helpful
  9. 4.0
    Current Employee, less than 1 year

    Would recommend

    Sep 21, 2022 - Stock Assistant in Dundee, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people and great pay

    Cons

    Pressure to hit sale targets

    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 3 years

    Long Hours and Heavy Lifting

    Sep 18, 2022 - Commercial Truck Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good being out on the road.

    Cons

    The hours, The pay, Room of choice (up to three flights) and the heavy lifting involved.

    Be the first to find this review helpful
Viewing 1 - 10 of 1,860 Reviews

Dunelm Reviews FAQs

Dunelm has an overall rating of 4.0 out of 5, based on over 1,971 reviews left anonymously by employees. 79% of employees would recommend working at Dunelm to a friend and 75% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Dunelm employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Dunelm. This rating has improved by 2% over the last 12 months.

79% of Dunelm employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dunelm 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Dunelm to be culture, benefits, career development and the cons to be workplace, management.

Popular Careers with Dunelm Job Seekers

JobsSalariesInterviews

Work at Dunelm? Share Your Experiences

Dunelm logo
or

Reviews by Job Title

Dunelm Photos

+ Add Photo
Dunelm photo of: Basildon store opening
Dunelm photo of: Moving Forward Together Seminar 2022
Dunelm photo of: Moving Forward Together Seminar 2022
Dunelm photo of: Moving Forward Together Seminar 2022
Dunelm photo of: Moving Forward Together Seminar 2022
Dunelm photo of: Moving Forward Together Seminar 2022
Dunelm photo of: Moving Forward Together Seminar 2022
See All Photos

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Get a Job

Getting a Job Is Tough; This Guide Makes it Easier

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

How to Negotiate Your Salary

A Guide to Negotiating the Salary You Deserve

How to Write a Resume

Write a Resume Recruiters Can't Resist

Dunelm Job Seekers Also Viewed

Boots Logo
Boots

3.6

5,966 Reviews
Compare