Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated January 20, 2017
179 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
Dunkin' Brands CEO Nigel Travis
Nigel Travis
78 Ratings

179 Employee Reviews

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Pros
  • All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria (in 12 reviews)

  • Good company with excellent work/life balance (in 11 reviews)

Cons
More Pros and Cons

  1. "Great Company!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Administrator in Canton, MA
    Former Employee - Contract Administrator in Canton, MA
    Recommends

    Pros

    Half day Fridays, great coworkers!

    Cons

    Sometimes took too long to implement changes.


  2. "Discrimination in some teams"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Half day on Friday, Free Coffee and Ice Cream

    Cons

    Some managers tend to discriminate against employees of color. Even if you are a white contractor you will get treated better than employees. However if you are an employee of color, you will not get any opportunities as managers will hire white contractors! Unless you are desperate for that half day on Friday, run away! This is the place where your career will die!

    Advice to Management

    Mandatory trainings do not help curb discrimination.


  3. "Good for hours and salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Marlton, NJ
    Current Employee - Store Manager in Marlton, NJ
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    If your young and can handle long workload then this is a good start for you. Opportunity for people with low management experience.

    Cons

    Long days, hard to keep employees, having to work like an employee during the rush instead of building and solidifying guest experience.

    Advice to Management

    Be in with upper management


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great to worok from home and not be chained to a desk

    Cons

    VERY corporate. High Turnover and lots of politics

    Advice to Management

    Listen to the Field Teams and the Franchisees. They are the ones in the trenches every day


  6. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dunkin' Brands (More than 8 years)

    Pros

    Great benefits and compensation package. Good perks (non pun intended). Liked the people. I was allowed the opportunity to be able the lead and develop others to grow

    Cons

    Very poor work life balance and support structure. Franchisor only...cannot operate. Not in the business of operating. Systems and applications are contradictory at times.

    Advice to Management

    No advice to the management team at this time. See the pros and cons above and derive advise from those two fields.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Very good work life balance with year round half-day Fridays. Great, friendly people.

    Cons

    Minimal interaction with other functions.


  8. "Good Experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Donuts and coffee, good culture, nice people

    Cons

    Didn't have enough to do all the time, not great pay


  9. Helpful (1)

    "District Manager"

    Star Star Star Star Star
    Current Employee - District Manager in Bedford, TX
    Current Employee - District Manager in Bedford, TX

    I have been working at Dunkin' Brands (More than 3 years)

    Pros

    Being involved in the development and mentoring of all levels of staff.

    Cons

    I really enjoy working for this company


  10. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great balance and flexibility. Good benefits and excellent team of talented and seasoned professionals. If you are looking for a work force that embraces and supports their own-this is it.

    Cons

    Executive leadership is unfortunately killing the golden goose. The wonderful Franchisees will stick it out none the less. Soon the pendulum will swing and balance will return but it will be rocky in regards to opportunities to move up until that happens.

    Advice to Management

    Listen to your talented team... they know of what they speak!


  11. "Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Sacramento, CA
    Current Employee - Shift Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    great atmosphere , owner genuinely cares,a lot of room for advancement, great perks

    Cons

    calories galore hard to limit when everything is so good



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