Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated June 29, 2018
205 reviews

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3.3
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
94 Ratings

205 Employee Reviews

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Pros
  • "Great work environment, free coffee and donuts, shorter days on fridays" (in 19 reviews)

  • "Free coffee, donuts, and ice cream" (in 26 reviews)

Cons
  • "No work life balance within the company" (in 7 reviews)

  • "Low pay, They set you up for failure in your first week of work" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time

    Pros

    Positive culture, great brands and great people. Fast paced and fun environment

    Cons

    None that I can think of.


  2. "Full-Time Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time

    Pros

    I have been at Dunkin' for 3.5 years and I love it. Fantastic company culture, half day Fridays, and a beloved brand- what else could you ask for?

    Cons

    No cons that I can think of!

  3. "I love coffee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands part-time

    Pros

    Good hours for being part time.

    Cons

    Natural hair color only. No tattoos or piercings.

    Advice to Management

    Let people have their originality. It's 2018. Come on Lol


  4. "lots of perks & lots of downfalls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Some really wonderful people, half day Fridays, great work-life balance, free coffee all day!

    Cons

    Little to no room for growth, pay isn’t too great, and the employees are stretched pretty thin. Leadership is hardly ever aligned which causes discrepancy across departments.


  5. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands full-time

    Pros

    Beloved brand (although current leadership and franchisees are letting that continue to erode). Working-level overall good hard working people (that are rapidly leaving due to frustration with lack of leadership, no meaningful progress on stated company goals).

    Cons

    Disingenuous leadership....talks big game, book or slogan of the quarter/year approach but don't actually live it in action. Claim they want honest debate but really just yes-men at this point. Total lack of real diversity. Only "diversity" seems to be gender focused.

    Advice to Management

    sadly this was a brand and company that stood by and reflected their stated values. now it is about smoke and mirrors to get through the next quarter.....


  6. Helpful (7)

    "Not a good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands full-time (More than 8 years)

    Pros

    Half-day Fridays, free ice cream and coffee. Some really good people. Hard workers. Friends/family/strangers love the brand and love talking to you about it.

    Cons

    Very homogeneous environment, especially in the corporate office in Canton, MA. The field is a bit more diverse, and the franchisees are very diverse. If you're a white man, you'll go far in the corporate office. People of color are few and far between. Ten minutes from Boston and this is a white, white, white place. Upper management very male. Can't seem to keep more than two women at a time in senior management. They do hire a lot of young people. And push the older workers, especially women, out the door. Many, many people have been forced out/laid off after working there for over 15-20 years. They do not respect experience and the knowledge that comes with it.

    The CEO is inaccessible unless you're in management. Ride in the elevator with the man and he barely speaks to you.

    How you're treated really depends on the department you're in. Some departments have extremely low morale and there's very little attention paid to it. People are pushed constantly to work more and more with less and less resources and told they're lucky to have jobs.

    HR rolls out a "new" communication/decision making/training matrix every couple of years that they are so excited to introduce because it is revolutionary and will change the way we do business. but it's usually 20 or more years behind and has no impact on the day-to-day grind.

    Advice to Management

    Listen to your employees, not each other.

    Walk the walk of true diversity, not just lip service.


  7. Helpful (3)

    "Great brand, great people, bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands full-time (More than 5 years)

    Pros

    Great group of people to work with within corporate. Great brand. Free coffee, bagels, ice cream. Can't beat the benefits or year-round half day Fridays.

    Cons

    Franchisees rule the company. Management is not aligned. Company is horrible at developing people, despite what they say about "caring" for their employees.

    Advice to Management

    Wake up and realize that everyone below VP level is miserable. Don't be surprised at all the turnover.

  8. Helpful (2)

    "Unpleasant Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Dunkin' Brands full-time (Less than a year)

    Pros

    Unlimited coffee, donuts, and ice cream.

    Cons

    Little to no advancement opportunities for those who work hard, but many for those who play politics. All departments work against each other instead of with each other. Work load and pay scale is very poorly balanced.

    Advice to Management

    Shift accountability to the people who should actually be held accountable. Stop promoting people based on popularity instead of skill and start rewarding those who work hard and earn it.


  9. Helpful (6)

    "Love the people, disappointed in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Canton, MA
    Current Employee - Manager in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than 8 years)

    Pros

    Some very talented people working for two iconic brands. Free coffee, donuts, and ice cream. Friday afternoons off (though you usually have to work extra hours earlier in the week to take advantage).

    Cons

    No work life balance. Not only are you expected to be reached 24/7, but you’re expected to drop everything to do work nearly every weekend. High cost of medical coverage. Salary is lower than peer companies. Little room for growth. Promotions are given more based on who you know and what area of the company you work in than your skills, experience, and contributions to the company.

    Advice to Management

    Start investing in your people instead of stock buybacks and executive payouts.


  10. "Overall a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Brands full-time

    Pros

    -Benefits, Work/Life, People, facilities.

    Cons

    Promotions are the only way to get raises. Pay increases were always a struggle.


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