Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated October 17, 2018
216 reviews

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3.7
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Dunkin' Brands CEO Dave Hoffmann
Dave Hoffmann
2 Ratings

216 Employee Reviews

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Pros
  • "Great work environment, free coffee and donuts, shorter days on fridays" (in 20 reviews)

  • "Free coffee, donuts, and ice cream" (in 28 reviews)

Cons
  • "No work life balance within the company" (in 6 reviews)

  • "Low pay, They set you up for failure in your first week of work" (in 10 reviews)

More Pros and Cons

  1. "Grate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands part-time

    Pros

    Really good place to work a lot

    Cons

    It's Dunkin dounnies what do you think


  2. Helpful (2)

    "Half day Friday's but poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands full-time

    Pros

    The people who work there are great. You will laugh everyday but...

    Cons

    you won't be challenged as its the same projects over and over just different names of the food being promoted. Promotions are incredibly rare so get what you can out of the company then go some where else.

  3. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than 10 years)

    Pros

    The People, The culture and the perks

    Cons

    Salary and the office politics


  4. "Great company, but I've no room for movement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (Less than a year)

    Pros

    free coffee, donuts, muffins, bagels

    Cons

    Poor management skills throughout the managers in my department


  5. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Great Brand,
    I really enjoy the people that I work with on the Brand and Franchisee side of the business.
    Good work/life balance and really enjoy my boss and his leadership

    Cons

    can be challenging to influence franchisees that are not focused on the long term needs to move the business forward and grow.
    talent development by the franchisees can be lacking and not as people focused and corporate companies that I have worked with

    Advice to Management

    Hold the franchisee to higher standards of training and development for the people in the stores to support the brand and grow the business
    Have a better decision logic on site selection that supports the brand and franchisees over the long term, too many locations in my market that are too close together are hurting the ability to grow each store and allow the franchisees to invest in their business


  6. Helpful (2)

    "Great place to work and learn if you’re willing to put forth the effort."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Casual dress code, half day Friday’s all year round, free coffee and ice cream, discounted packaged coffee and k cups for you and your family, great on site gym, great vacation benefits (PTO and company holidays are plentiful), great access to leadership and other departments should you have the desire to network, decent online training sources to improve your excel or power point knowledge, 401k match up to 4%, Employee Stock purchase program at 10% discount, pretty good cafeteria (Sodexo ran) with great staff and conveniently located off I-93

    They allow a full day per quarter for you to volunteer anywhere you choose, which is pretty amazing. They have lobby events throughout the year that help break up a busy day, and a couple of special events per year where you can bring your family and friends over to explore the company.

    Lots of perks such a taste testing, raffles throughout the year, health awareness days, on site flu shots, massages, pedicures, etc.

    Cons

    While they do encourage training and self improving for growth and advancement, you rarely see anyone actually advancing. They do announce higher level promotions every now and then, and that’s great, but you actually see many more outside hires being brought in to fill positions that internal candidates are definitely qualified to fill.

    Advice to Management

    Seek internal candidates for positions, and provide serious consideration, not just interviews for the illusion of giving everyone a shot.


  7. Helpful (1)

    "Challenging, Opportunity-Laden Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Product Manager in Canton, MA
    Current Employee - Technical Product Manager in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (Less than a year)

    Pros

    -- Passionate coworkers and overall positive culture where people have pride in the work they do.

    -- Projects are ambitious and exciting.

    -- Benefits include pathways for self-improvement and learning. The company has an earnest care in the well-being of its staff.

    -- Half-day Fridays every Friday. It usually means the other 4 days of the week are packed, but the extra breathing room around the weekend is wonderful.

    -- When I meet new people, and I tell them where I work, they get authentically excited.

    Cons

    -- Offices are pretty humdrum.

    -- Red tape on projects can be difficult sometimes.

    -- Roles and structure of teams could be a bit more organized.

    Advice to Management

    Dunkin Brands is an exciting place to be, and I don't doubt it'll continue to be so in the future. That said, to optimize progress I feel that there could be more structure around roles and project guidelines.

  8. "Really Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    - Great environment
       - People are very friendly
    - Great work life balance
       - Family friendly
    - Everybody loves Dunkin

    Cons

    - In IT, a lot of things are outsourced.
    - Not as challenging as could be


  9. Helpful (1)

    "Dunkin' Brands Tax Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Incredible culture within the organization from top to bottom. All employees are treated as if they are senior management.

    Department has allowed me to branch out my knowledge far beyond any job I've had prior. The organization truly cares about it's employees, which all organization claim but few come through on.

    Cons

    Work From Home, as well as flex schedules, are not as common within the company. This isn't exactly a "con", but the flexibility of having that option is nice once a week or once every other week.

    Advice to Management

    Continue doing what you are doing. It is great to see Senior Management around the building and conversing with employees. I routinely see the CFO grabbing coffee's for the cafe employees, and laughing with other coworkers about anything and everything.


  10. "Operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Brands full-time

    Pros

    Fun job that is ever changing and fast paced.

    Cons

    To political, promotions based on relationships and not abilities

    Advice to Management

    Truely fair up the wages


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