Dunkin' Brands Reviews | Glassdoor

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Dunkin' Brands Reviews

Updated January 17, 2018
196 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Dunkin' Brands CEO Nigel Travis
Nigel Travis
87 Ratings

196 Employee Reviews

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Pros
  • All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria (in 15 reviews)

  • Good company with excellent work/life balance (in 12 reviews)

Cons
  • No work life balance within the company (in 6 reviews)

  • Employees are asked to be in touch 24/7 (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time

    Pros

    Positive culture, great brands and great people. Fast paced and fun environment

    Cons

    None that I can think of.


  2. "Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time

    Pros

    Company Cars, Work from home, good work life balance

    Cons

    little to no advancement, not a lot of women in high level position, diversity issues.

  3. "Don't expect advancement if you're a woman in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dunkin' Brands full-time

    Pros

    Interesting Work
    1/2 Day Fridays
    Free Coffee and Donuts

    Cons

    Limited opportunities for advancement, especially for a woman in IT. You'll see men get promoted right on past you.


  4. "Cashier/Crew Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kilgore, TX
    Former Employee - Anonymous Employee in Kilgore, TX
    Recommends

    I worked at Dunkin' Brands full-time (Less than a year)

    Pros

    I love working at a speedy pace and working with and around Good energy people and always keep a bright smile.

    Cons

    Dont watch other struggle with a task help out in way you can.


  5. "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Canton, MA
    Current Employee - Senior Manager in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than 10 years)

    Pros

    Great Benefits, great people and opportunities to advance.

    Cons

    It's a 7 day a week business so be prepared.


  6. "Sr. Marketing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Brands full-time (More than 3 years)

    Pros

    Great culture, good benefits, great work-life balance.

    Cons

    Nothing at this time, my experience was great


  7. Helpful (1)

    "Half-Day Fridays And Free Donuts Are Great, That Is All."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time

    Pros

    Two stars for the half-day Fridays and the free sweets.

    -Half-day Fridays year-round means that you get to leave the office at 1:30pm, of course if business permits. However, everyone is conscious not to schedule meetings after 1:30pm on Friday because they want to get out of the office early too!

    -Depending on your eating habit...FREE donuts, bagels, coffee, tea, other beverages, and ice cream.

    -People are nice, but at the same time that is a huge CON.

    Cons

    -Although people are nice personally, it gets to the point where a lot of conversation is passive aggressive. PLEASE...just get to the point, ask specifically for what you need, and call something out if it doesn't seem right.

    -There are a lot of complainers and finger-pointers here. No one wants to take responsibility for fear of making a mistake or being blamed for something. This gets no where and conversations end up going in circles. We need problem-solvers, not complainers. We need people who clearly provide options to solve a problem, not people who throw data and timelines at someone and expect them to solve it all.

    -There is a strong sense of "This is how it's always been done." OKAY, and is that getting us anywhere? Let's not get stuck in the past and look at new ways to approach things. It's fine to acknowledge that certain processes have been in place for a reason, but how can we adjust and shift as needed to align with the current business needs, not yesterday's.

    -To that end, there is a strong sense of "We are Dunkin' so others (vendors, suppliers, etc) should do what we need." NO, get off the high horse, because there are other competitors out there who can quickly knock us off.

    -Dunkin' Brands touts being "asset light" as a pro (because they don't own any of the stores, the Franchisees do) however at the same time the Brand has to bend over backwards for the Franchisees. Things are slow to implement into stores. Not sure how moving slowly helps in this fast-paced competitive landscape. Why were there no Perks App offers for a while? Because the Franchisees didn't feel like it (it's a little more nuanced than that but, that's the gist of it.)

    -Health insurance is expensive compared to my former job. I go to the same doctor, however the premium and co-pay are more expensive. WHAT?! Blue Cross Blue Shield also has stricter guidelines on prescriptions, so one of the prescriptions I had is no longer covered.

    Advice to Management

    Please change the culture to be more forward-looking, entrepreneurial and nimble. Too much time is spent on gathering information and analysis paralysis. More time should be spent going full-speed ahead executing a direction. Fail fast, learn fast.

  8. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Coffee and donuts. Ice cream is good.

    Cons

    Typical boys club, not women friendly


  9. "Not a lot of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Team Culture, great onboarding

    Cons

    Lots of additional work added to roles without recognition or promotions


  10. "Room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands full-time

    Pros

    Good culture, iconic brand, challenging work

    Cons

    Leadership remains to be proven

    Advice to Management

    Spend less time with franchisees & more with internal teams


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