Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated January 20, 2017
27 reviews

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Dunkin' Brands CEO Nigel Travis
Nigel Travis
7 Ratings

27 Employee Reviews

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Pros
  • All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria (in 12 reviews)

  • Good company with excellent work/life balance (in 11 reviews)

Cons
More Pros and Cons

  1. "Discrimination in some teams"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Half day on Friday, Free Coffee and Ice Cream

    Cons

    Some managers tend to discriminate against employees of color. Even if you are a white contractor you will get treated better than employees. However if you are an employee of color, you will not get any opportunities as managers will hire white contractors! Unless you are desperate for that half day on Friday, run away! This is the place where your career will die!

    Advice to Management

    Mandatory trainings do not help curb discrimination.


  2. "awful hours, acceptable pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in New Canaan, CT
    Current Employee - Shift Leader in New Canaan, CT
    Doesn't Recommend

    I have been working at Dunkin' Brands full-time (Less than a year)

    Pros

    free food and drink depending on location. kind co-workers and management. fast paced and simple job. easy to learn, easy to move up in the company.

    Cons

    poor communication between store management and district management. poor communication between store management and employees. scheduling hours rarely fit into any schedule. i.e hours are 6am-2pm, 2pm-10pm, and 10pm-6am. employees rarely show up for work on time/at all, suffering no consequences from the management. usually end up staying hours past your scheduled time.

    Advice to Management

    Don't just tell the employees what to do, give them the proper consequences when their job is not done correctly. change the hours to fit a normal lifestyle schedule.


  3. "Fired for having pneumonia"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Madison, WI
    Former Employee - Shift Leader in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free coffee, free donuts, one free manager meal per shift, closed early, not busy often

    Cons

    Don't value employees, Doesn't care about employee health, expects you to work regardless if you have a severe illness

    Advice to Management

    Regardless of policy if someone has a doctors note, stating they can't work and you saw that the person was sick. Don't fire them Bc that is considered as an unlawful termination


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  5. Helpful (2)

    "Dunkin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Framingham, MA
    Current Employee - Anonymous Employee in Framingham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunkin' Brands full-time (More than 8 years)

    Pros

    all the free coffee you can drink

    Cons

    Lack of clarity from Senior Management.
    Corporate seems directionless and disorganized, constantly changing focus
    Advancement is very difficult for most employees.
    Quick decisions instead of long therm plans


  6. Helpful (6)

    "Good talent, bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Brands full-time (More than a year)

    Pros

    The brands attract top talent, and the brands will look great on your resume.

    Cons

    Zero work/life balance, lay offs/restructurings are frequent, management goes unchecked for bad/abusive behavior, organizational focus is on franchisees, not employees so employee engagement is poor.

    Advice to Management

    Don't forget your employees matter too.


  7. "Decent short-term first job but no respect was given to loyal employees after 6 months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Fairport, NY
    Former Employee - Crew Member in Fairport, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands part-time (Less than a year)

    Pros

    Decent first job. The morning rush can be insane, but evenings aren't too bad. You can have free drinks while you work, and if you close, you can take home some leftover donuts that would otherwise end up in the trash. You get to meet some nice customers that come in every day.

    Cons

    When I got hired, the manager said "If they start taking your hours to train someone, start looking for a new job." Sure enough, the place had rapid turnover, but not due to the employees. All of a sudden, with no warning or reason given, I show up to work (they couldn't even give me the benefit of a phone call BEFORE I arrived for my shift) and tell me I can go home. I talk to the manager the next week to ask why my hours were being taken away. Turns out, the general manager essentially fires everyone by reducing their hours to zero after 6 months so she doesn't have to give anyone a raise above minimum wage. No notice, no courtesy, no explanation, nothing. Worst of all, they let me go, along with the two other people who had also been there 6 months with me, after summer had already started and many other jobs had already been filled for the summer. Can't recommend working for a company that has no scruples and throws out any professional courtesy just to save a few pennies. Hell, all of us even said we weren't even expecting a raise and would have kept working for the minimum wage. Very disappointed in the company and I regret that I worked as hard as I did for them to receive such little respect in return.

    Advice to Management

    Have a little more decency and respect for the people you hire.


  8. Helpful (1)

    "Walk job, terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None at all. I hate them all nobody like you I'm only continued because I have to make twenty words minimum we'll then there you are

    Cons

    God damn it this place smelled of poop and pee the roaches would always get into the donuts

    Advice to Management

    Please close down this gosh dang store it is freaking terrible brand help and go kill a duck


  9. "Worst fast food restaurant."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Gainesville, FL
    Current Employee - Crew Member in Gainesville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands part-time (More than a year)

    Pros

    There are some pretty great managers out there.

    Cons

    They're few and far in between. Employees that care about their job are even less. The pay is abysmal.

    Advice to Management

    Don't hire just anyone.


  10. "Has it's moments but overall poor."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Atlanta, GA
    Current Employee - Crew Member in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun Co workers, laid back at times

    Cons

    Rude customers, long shifts alone

    Advice to Management

    Management is utterly horrible


  11. Helpful (1)

    "Poor Management Training, Low wage, slave work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Ayer, MA
    Former Employee - Crew Member in Ayer, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Brands part-time (More than 3 years)

    Pros

    Easy to obtain job, flexible schedule

    Cons

    Management has very poor training and are mostly incompetent young adults with no or little education, poor communication skills amongst employees, little accountability to management, low wages, employees are not valued and treat employees as dispensable

    Advice to Management

    start hiring better educated managers and provide further educational training outside of the Dunkin' University, pay employees better in order to afford more professional management styles



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