Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated November 12, 2017
59 reviews

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4.0
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
27 Ratings

59 Employee Reviews

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Pros
  • All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria (in 14 reviews)

  • Good company with excellent work/life balance (in 12 reviews)

Cons
More Pros and Cons

  1. "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Canton, MA
    Current Employee - Senior Manager in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than 10 years)

    Pros

    Great Benefits, great people and opportunities to advance.

    Cons

    It's a 7 day a week business so be prepared.


  2. "Not a lot of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Team Culture, great onboarding

    Cons

    Lots of additional work added to roles without recognition or promotions

  3. "Room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Brands full-time

    Pros

    Good culture, iconic brand, challenging work

    Cons

    Leadership remains to be proven

    Advice to Management

    Spend less time with franchisees & more with internal teams


  4. Helpful (4)

    "Overall, a fantastic, fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Brands full-time (More than 5 years)

    Pros

    The pros make you want to stay forever... great benefits, fun work environment, much respect for their social responsibility and contributions. They make an effort to be relevant and current.

    Cons

    The cons are if you are one of the unlucky ones to land a bad manager. Some people are just not meant to manage people regardless of all the great self improvement classes offered and I wish HR would take note of that more. Management and above say they want transparency but they really don't want to know. When you have a bad boss, you basically have to suck it up.

    Advice to Management

    Listen to employees at all levels. If they have solid history and suddenly there's an issue with their new manager, it could be the manager. Don't assume the issue lies with the secondary level employee.


  5. "Sr. Marketing Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Assistant in Canton, MA
    Current Employee - Senior Marketing Assistant in Canton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than 10 years)

    Pros

    Benefits are great; people are great

    Cons

    Growth and or development opportunities are rare in the administrative end


  6. Helpful (1)

    "Working For DBI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dunkin' Brands full-time

    Pros

    Great people; free coffee, donuts, bagels and ice-cream in-office; visionary leadership; company is integrated into the broader industry and therefore are very agile when tactical adjustments to the plan are needed.

    Cons

    Very little room for upward mobility.

    Advice to Management

    Talent management goes deeper than just HR. To meaningfully promote from within a deeper understanding of the various people within functional groups is needed. Because much of the team works remotely, this needs to be an intensive and continuous focus.


  7. "Operations Department Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dunkin' Brands as an intern

    Pros

    I was given real responsibilities that challenged me and kept me busy. I never felt like just another intern, but always felt like a vital member of the operations department.

    Cons

    People seem to have uncertainty about the overall direction of the company. There seems to be some fragmentation in the overall direction and reasoning behind the direction.

    Advice to Management

    Provide quality equipment to the employees so they can do their job more effectively. In the long run this will prove to be more beneficial and cost-effective.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Very good work life balance with year round half-day Fridays. Great, friendly people.

    Cons

    Minimal interaction with other functions.


  9. "Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Sacramento, CA
    Current Employee - Shift Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    great atmosphere , owner genuinely cares,a lot of room for advancement, great perks

    Cons

    calories galore hard to limit when everything is so good


  10. "okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Wesley Chapel, FL
    Former Employee - Shift Leader in Wesley Chapel, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    fast paced and fun. new challenges everyday

    Cons

    someone is always complaining. manager never solves issues

    Advice to Management

    Listen to your employees. Take notice of their hard work


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