Dunkin' Brands Reviews | Glassdoor

Dunkin' Brands Reviews

Updated August 31, 2017
184 reviews

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184 Employee Reviews

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Pros
  • All the coffee and donuts, bagels, ice cream etc you want for free in the cafeteria (in 13 reviews)

  • Good company with excellent work/life balance (in 11 reviews)

Cons
More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    Very good work life balance with year round half-day Fridays. Great, friendly people.

    Cons

    Minimal interaction with other functions.


  2. "Good Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Donuts and coffee, good culture, nice people

    Cons

    Didn't have enough to do all the time, not great pay

  3. Helpful (1)

    "District Manager"

    StarStarStarStarStar
    Current Employee - District Manager in Bedford, TX
    Current Employee - District Manager in Bedford, TX

    I have been working at Dunkin' Brands (More than 3 years)

    Pros

    Being involved in the development and mentoring of all levels of staff.

    Cons

    I really enjoy working for this company


  4. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great balance and flexibility. Good benefits and excellent team of talented and seasoned professionals. If you are looking for a work force that embraces and supports their own-this is it.

    Cons

    Executive leadership is unfortunately killing the golden goose. The wonderful Franchisees will stick it out none the less. Soon the pendulum will swing and balance will return but it will be rocky in regards to opportunities to move up until that happens.

    Advice to Management

    Listen to your talented team... they know of what they speak!


  5. "Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Sacramento, CA
    Current Employee - Shift Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)

    Pros

    great atmosphere , owner genuinely cares,a lot of room for advancement, great perks

    Cons

    calories galore hard to limit when everything is so good


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mendon, MA
    Former Employee - Anonymous Employee in Mendon, MA
    Recommends
    Approves of CEO

    I worked at Dunkin' Brands (More than 5 years)

    Pros

    Exciting, fast paced, iconic brand

    Cons

    Disconnect between Brand Central and the Field.


  7. "Cashier"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Cashier in Gainesville, FL
    Former Employee - Cashier in Gainesville, FL
    Recommends
    Positive Outlook

    I worked at Dunkin' Brands (Less than a year)

    Pros

    Great experience and paid every week,meet new people.

    Cons

    Sometimes the hours but nothing else.

    Advice to Management

    Great opportunity

  8. Helpful (2)

    "Rather Not Say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dunkin' Brands full-time (More than 5 years)

    Pros

    Benefits and 1/2 day Fridays

    Cons

    Senior Management and Human Resources are a complete joke

    Advice to Management

    The place is like a cult, they literally have stickers in the elevators that say "Are You All In", as in are you drinking the coolade or Coolatta I should say. Human Resources is a complete joke, they are more worried about image than truth. They would rather fire anyone supervisors, middle managers than a proven problem employee in fear of the truth that not everything at Dunkin Brands is Sprinkles and Rainbow Sherbert.. The most condescending bunch I have ever worked with and a VP that literally says "Do you know who I am", I am your bosses, boss, really......Benefits are great, other than that run for the hills -


  9. "Intern"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Free coffee and ice cream

    Cons

    -They forgot about me sometimes

    Advice to Management

    -Care about your interns


  10. Helpful (5)

    "Dunkin Ops Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    No opinion of CEO

    I worked at Dunkin' Brands full-time (More than 5 years)

    Pros

    Great benefits package, including company car, 3 weeks vacation for new employees, strong insurance package, good tech tools and support.

    Cons

    Very poor employee development, no effective talent identification. Employees not based at or near corporate offices in Canton are largely ignored. Very difficult to grow or be selected for promotions.
    Also, regional management is very weak on actual restaurant experience. Senior leadership out of Canton is very impressed with themselves.


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